I sent an email to management the day after I checked out and have given them a month to reply but have heard nothing. I would have accepted an apology, but since I haven’t, here you go: I checked in late and had instructions on how to get my room key- that was all fine, I’ve been through this procedure at other hotels before. But when I went to drive into the underground carpark, the roller door was shut and my swipe card wouldn’t open it. It was midnight and I went around the block after reversing out and re-read the instructions to find I was supposedly doing everything correctly. Twenty minutes later someone who had a swipe card that worked, was able to open it and I drove in. I finally got in my room I got to my room and it went from bad to worse. A big stain on the bed, half-smoked yellowing cigarettes on the balcony, and the bathroom bench hadn’t been wiped down after the previous occupation and had leftover, dried toothpaste on it. The following morning, the blind in my room wouldn’t open and the shower flooded the bathroom due to a loose shower head leaving me to mop before leaving at 10am. A total of 9 hours spent in my room and I’m doing housework. There was no natural light in this room making it super depressing. So I left and came back only when I was ready to sleep.

Great

Great apartment in fabulous position. Only trick is getting the swipe card to get into the carpark, no parking out side apartment so difficult to pick up card. Otherwise we really enjoyed our stay.

Pros: Location is fabulous. Supermarket is right downstairs. Easy walk to any shops/restaurants. Bathrooms are quite nice and new. Our Wifi experience here was fine, not as bad as other people said. Check-in experience was good as well. Cons: The room was definitely old. The washer, the dryer, the dishwasher etc. all seemed pretty outdated. Feels like in an apartment in the 90's. The A/C didn't quite work so pretty cold in winter night.

Great location and very spacious apartments. Could’ve been a little cleaner and shocked they wanted $150 for a late checkout!!

Great location

Great location, great place

This is a great property for accessibility to shopping and entertainment. It is safe, quiet and generally well maintained. On the negative side the dishwasher could not be accessed, there was a hole in the wall near the kitchen area, the air conditioning temperature could not be changed and the second toilet near the laundry was locked and could only be opened by payment of an additional fee!

Beautiful apartment. Easy check in. Close to everything. Very comfortable stay.

Grand building in an excellent location. Situated at the top of Queen St.Mall so easy walking distance to shopping ,dining and transport. A larger than average 1bedroom apartment with fully equipped kitchen. Clean and well furnished with comfortable bed . My apartment on the 6th floor was very quiet .

Location and friendly staff. I've stayed here 3 other times. This was first for 2 bdrm apartment. Bed was not put together, aircond and eshaust fan in bedrm , or living area didn't work. Massive horrible sewage smell in bathrm/ laundry drains. Made me ill. Broken furnishings. I was quite disappointed

Spacious character property

I like the classical style of the building and my unit, which was very comfortable. Everything I needed was there. The unit was larger than expected. I was a bit disappointed by the poor signal for the TV, which essentially meant no access to quite a few channels. The unit would benefit from a bit of a refresh, mostly a new carpet as the one currently there has a lot of stains. I really enjoyed my stay overall.

Very well located accommodation and parking was great. Fabulously large apartment however it is a tad dated and sadly the beds very very uncomfortable. Otherwise excellent - great to be able to walk outside to shopping and restaurants.

The dryer didn't work and the couch wasn't very comfortable, otherwise it was everything we wanted and we'll be back soon for another wonderful stay

We checked in late but received the key and entered the room very easily. However, the day after that, when we went out and came back, the key was not active and that was the weekend and we had to ask the neighbor to connect the service and wait 10 minutes for service staff.

Location great but maintenance and communication was poor on the occasion of our visit which meant we had to adapt to the accommodation offered. Not all appliances worked.

Beautiful building with a great and elegant apartment. All staff were friendly and helpful and helped us through the rather tricky experience of parking our car.

Very close to everything you need

No area to pull up to check in, lift access from carpark not available and not communicated at time of check in. Room was moderately clean, but found hair in shower and nail clippings on the rug in the lounge area.

Accommadation was great. We all enjoyed our stay. Loved our room, & it's facilities. Great location. Restaurants, public transport, all within a few minutes walk of Queen St mall. Parking was absolutely shocking. Not impressed at all. Got away late. Not to mention having to park across the street & carry all you're luggage to the hotel entrance upon check-in. Lucky we weren't catching a flight or needed our car in an emergency situation. Hotel underground parking access was via shopping center elevator, which of coarse was all locked out at this time. Trying to depart @ 0500. Could not access the underground carpark prior to 0500. Our access card would not work via hotel basement due to some kind of maintenance upgrade ? Street roller door access would not activate. There was a queue of vehicles trying to access the street roller door. Finally it opened & I was able to walk through down to our car. Not good enough. Very bad instructions overall & a safety issue especially for visitors who are not familar with access.

This place is awesome until the lift to the car park goes out of service, or you want to leave with your car and return late - oh my goodness I almost just parked across the street at my own expense in another lot - very clunky and the only reason I got back in was by chance someone left - then the quest for the fire exit and soooo many stairs in a scary dirty stairwell

Very close & convenient for public transport to & from airport. Easy to dash to shops for groceries. Apartment very spacious. Loved the museum on the 8th floor!!!!

I had a Sunday check in, and key collection was easy. Had a little bit of trouble with access into the carpark due to key not coded properly, however, this was rectified promptly after a call to the number provided with access details. Great carpark, especially considering location, parked Kia Carnival with ease. Rooms are a little bit dated, but clean and comfortable and well equipped kitchen. Would definitely stay again.

The property is very centrally located. I was not able to get in straight away, as reception was closed, so I had to wait for someone to exit the building to get in.

Couldn’t get into room , booked 2 bedroom for 4 people only got 1 bed . Person who booked us in didn’t know the property as he was after hours . He had to clean the clean and did his best . Had no one contact me after I talked the receptionist the day we left and sent an email to company Lovely spot but very disappointed

Brilliant stay

Lovely building

Excellent location

Great location

Very spacious, lovely apartment

Liked the proximity to city centre. The accommodation was quiet, clean and it was good that it was self-contained. Loved that each bedroom had its own bathroom. Only negative was that we found it difficult to climb in and out of the shower due to the height of the spa bath.