This is just simple and nothing fancy.

Food is really good

Front desk bad . But excelente people at the restorant .

Everything it was ok

Can't believe they have a pool that doesn't receive sun, water is cold all day long, no elevator on a 4 floor s building, the worst part for me was that WiFi didn't reach my room, very por signal, aside from It the building Is quite old, and maintenance doesn't seem to be the priority

I liked the location right on the beach ( ocean) restaurant near by. The staff at the front desk, helpful.

I would have given a better rating if the wifi had worked in the rooms. Had to go sit outside the lobby to get a signal and then it was sketchy. Saw lots of guests with the same issue.

Groseros recepcion

What was unique about the place was the chairs and umbrellas facing the beach. What I did not like is the advertising on website offering breakfast included and hotel did not honor it. Also having to ask for coffee everyday, otherwise they would not restock with out asking for it. Having to leave a deposit for pool towels. Hot tub not working..

Got a suite with a jacuzzi it didn't work was very disappointed a lil run down needs renovation

Ok

No elevator

It was cine

Well the pictures are not true to the rooms. Rooms were clean. Our wifi didn't work and each day had to be reset. Couldn't get Netflix since it was an old tv. The food is below average and certainly not worth the price. The cafe two blocks down, to the left on the same side, is amazing. Real coffee. Think everyone else serves instant and passes it off as brewed. The restaurant 2 blocks to the right and across the street, next to the gym, IS the place to eat for all the afternoon/evening meals.The pool with the bridge was freezing and dirty. Basically a big bird bath. The small pool near the bridge pool was green and freezing. The pool near the beach entrance was clean and perfect temp. The staff was great! Caroline and Mila were great help daily. They speak English well. They helped with events happening around town and gave good advice when we asked about other places to eat. Irasema also did a superb job at trying to resolve our wifi/internet connection. George was among the great staff and figured out our tv was not a smart tv, so you can basically only watch what is listed, in Spanish only. Manzanillo is not a destination for anyone who loves to swim in the ocean. The beaches are so badly littered. there is garbage everywhere. Puffer fish are constantly being washed ashore dead. Thats a red flag for health safety. Lovely Locals here, but not a place I would ever visit again.

While the property has modern, clean design lines this does not make up from deteriorating infrastructure eg toilet in bathroom was unreliable, water pressure very low making the shower ineffective. Internet was very poor except in the restaurant area. When taking first visit to a city internet is needed to study google map, find recommendations for restaurants etc.

Very nice property

Do not stay here! As soon as I walked up to the property I was grossed out. The check in lobby had broken tiles & dirty floors. The pool is gross! The bridge crossing over the pool is poorly maintained & looks like it has not been cleaned in a long time. The room was by far the dirtiest room I have ever stayed at. The ceiling fan had about an inch of dirt, when we turned it on dirt flew all over the room. The bathroom was so poorly cleaned, it was a terrible experience to walk in there. Even the trash can in the bathroom was dirty and gross, I didn’t even want to toss my tissue in there in order not to touch it. The sheets were so slimy & felt unclean. (I actually got a rash on my face from the pillow) Let’s not talk about the noise! The walls are paper thin. You can hear everything, I mean everything your neighbors & walking people are doing. DO NOT STAY HERE!

easy beach access and views

The hotel was lovely clean and located close to amenities. Staff were friendly and helpful. Unfortunately the restaurant was lacking and although it was advertised that breakfast was included, it was not.

The hotel was beautifully located next to the beach. My room was huge with an ocean view. My bed was a little hard, but I slept well. It was peaceful and quiet. The staff was very friendly. They were patient with my broken Spanish and spoke English. The restaurant was good. The pool was relaxing. I highly recommend!

Internet did not work. The router connected but the internet was not connected

The pool was AWESOME!!!!!! Wow!!!! loved it!!! the BEST!!!

Nice swimming pool, nice stuff

Everything was fine ..

The only good thing in this property was my apartment view, everything else I never see in other hotels like: No elevator, I have to go to my room by stairs, I am 62 years old and overweight, so it was hard for me. The staff does not speak english, and have poor knowledge of everything I asked them, looked like their first day at the job, some of them had no training whatsoever. By the way, there was a lot of minors working there cleaning rooms and even serving drinks and beers. There was construction going on with a lot of noise. Anyway, I do not recommend this place for anyone much less for elderly people and handcaps. Run from it.

Air conditioning didn’t work

This is not the first time we stay here. The experience had been great until this last time around. This time, they didnt respect my reservation, if you reserve a king size bed online you get the smallest room and bed available. They never cleaned my sons room, he stayed 5 days. I extended the days we stayed they only respected pricing on my sons room not mine I paid about $600. I never received adjustment on my room and was told I would be notified when a king bed would be available. My husband and I slept in a full-size bed. The same thing was about to happen to my son but we pushed for him to be changed. The mattresses are really hard and the pillows are not the best. The concierge that I was working with to figure out how much I owed the night before clearly has no clue or understanding of what she is doing. The GM is the worst, she is inhumane. They are experiencing the worst heatwave, we checked out at 5:30 am it was probably about 90 degrees with 100% humidity outside, when I got to the front desk the doors where open, it was super hot in there and the concierge only had a small fan. I asked why he doest have the AC on and he said, My GM doesnt allow me to turn on the AC during this shift, we can turn it on until 8 a.m. but from 11 pm to 7 am they are not allowed. The one really good thing about the hotel is the little restaurant downstairs it has no affiliation to the hotel but the food and staff are the best.

Construction was underway that significantly disrupted the public area. The window in the room was so dirty you could hardly see through it. Generally the whole experience was not satisfactory. When we complained there was no real attempt to rectify our concerns. We booked into another hotel.

Lovely location. Grounds were very clean. Lovely outdoor restaurant that overlooked the ocean. Unfortunately construction renovations hampered the view of the ocean from the pool. Manager was very accommodating and succeeded in in taking care of our needs.

Beautiful room

Room was not too clean when we got there. Once cleaned it was okay

The pools with the beach view amazing