I love this hotel. Very clean, cozy, comfortable in historical center of the town. People at the reception were very nice, professional and helpful. It was great experience overall.

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When I need help calling a taxi ; they were prompt and delightful!

I like it!

I really enjoyed my stay at Hotel Emily and give it five stars. It is not super fancy, but I love the location. For my purposes, the room was fine. I absolutely loved their workout room which I frequented three times over four nights, because of the view. If you don’t speak Spanish, sometimes it is hard to communicate with staff since they don’t all speak English super well - but they are friendly and helpful. I recommend it.

Was good location

Great location and service! Front desk is very helpful. Food is good too.

Nice, clean hotel/room. Worth the price 👌

It's a very nice hotel. The people on reception is very nice. The facilities are great and clean.

When arriving I asked for a room change that was not accepted by the manager. I even had a suite reservation. All pillows were very uncomfortable

This a very nice hotel to stay.

It's always nice to be at this hotel They have a good service and the location is very convenient.

Simple convenient hotel in the center of Pachuca.

Food

The staff is ok

This hotel is a gem! The staff is extremely helpful and friendly, the location is fantastic because you have everything close by. The restaurant is great, delicious food! My husband even booked a massage and it was terrific! We will stay here again next time anytime we visit Pachuca

I recommend this hotel because they are very friendly, hospitality and welcome, they make you feel at home.

Was ok

Everything it was pretty good. Except one they they have Internet problems and i couldn't connect to the wifi

It was pretty good.

It’s a good place to stay very clean and trustworthy.

Location to the city center, lots of activity in the courtyard and the people were so full of life.

This hotel is Wonderful! Location is great! If you want to go out to the malls and Estadio Hidalgo it is easy to get there by taxi. If you come to Pachuca! You and your family need to come here if you want to have a good time. Chip’s is the restaurant hotel located in the lobby. Great Food and great service! The staff from Emily hotel and Chips’s restaurant are amazing they go above and beyond to make you feel good and confortable. At the front desk, they can help you organize a trip to Grutas de Tolantongo! This place is wonderful you need to visit this place. It is like paradise. Overall, this hotel is amazing you will have a great time! Price is affordable! And the services that they offer are wonderful especially the trip to Grutas de Tolantongo! You deserve to have this experience! Visit Pachuca and stay at this hotel! I really recommend it!

Good central location. Nice room. Restaurant on premises. Parking for free on premises.

nice location in front of the clock towner. Large rooms and has a restaurant on premises

Excelente ubicacion en el mismo centro de Pachuca cerca de lugares turisticos.

Overall its an ok hotel. I felt that the room was smaller than expected. Wifi signal for the 4th floor was not great. Great view to the square which is the highlight, but other than that is an ok hotel.

It's a comfortable hotel right in the middle of the old town.

the personal is somewhat rude, they have to be more friendly!

Great location, close to everything

Location is excellent! WiFi was variable and a little unreliable in the room