The building is spectacular and impeccable and decorated with beautiful pieces. Rooms are very comfortable—close to shopping and dinning areas downtown.

Beautiful place. The staff was very friendly and helpful.

Beautiful property in a great location.

The staff was amazingly helpful, restaurants were walking distance and the room was exceptionally clean and big

This hotel is excellent by any standard, and it will be part of the experience vs. just a place to stay in Merida. The staff was very professional and friendly; I could not make the continental breakfast due to an early flight, so they made me a to-go fruit bowl with bread. The restaurant has excellent food at a great value. The decorations are natural and add to the positive experience. There is an elevator for guests on the second floor. The only items that need improvement are: - They still use keys instead of keypads (for security and convenience). - There are many mosquitos in the open garden courtyard; they should consider something a mosquito zone repellant like Thermacell. - The main door needs a keypad with a timed code provided to guests and a better intercom system because they are locked at sundown, and impatient guests may bang on the main doors (at very late hours) and possibly wake up other guests in the hotel. They should consider a keypad on the front door with a better intercom system and instructions for guests at check-in to be patient. The positives outweigh the negatives and I've already recommended this hotel to others.

This hotel is beautiful and user friendly. Merida is safe in general, and this neighborhood seemed very good. It's a few blocks to el centro and one block to the touristy restaurant district. They lock the door at night and sometimes during quiet days, so you have to ring a bell to get in. A little inconvenient. We had continental breakfast, which was quick and great. We didn't use the pool. This place is a bargain. Definitely better than staying at some giant modern hotel further from el centro on Paseo Montejo.

The staff is he best asset of the hotel

Gorgeous shaded courtyard and lounges full plants, the central fountain, beautiful wall paintings. Very helpful management and staff. Great location too- would definitely stay there again.