Nice location

Hotel is so centrally located.Beautiful hotel ,spacious rooms excellent staff. Check in and check out was a breeze pleasant friendly staff. Just wonderful experience.Will definitely stay there again.

My husband and I were going to a Rooftop Concert at Pier 17 NY and chose The Hyatt Centric Wall Street for our stay. The area is perfect, you can walk to just about anything touristy, which is a plus. The hotel itself is clean and the staff are kind and professional. Our only downfall within the hotel was the buffett breakfast. For a higher end hotel, the buffett was not great, more like a Holiday Inn Express type buffet and will cost you a pretty penny.

Bathroom is nicely designed

Hotel has no ice buckets but there are 2 Ice machines on property. There was a leak in my room which caused the rug to get wet. Informed the staff twice and nobody came to the room to fix the matter.

OFFICIAL COMPLAINT To whom it may concern: This is the second complaint I’ve ever written. The egregious action portrayed by your the Hatt Centric Wall Street Hotel was illegal and abusive to my 18-year-old daughter has to be told! Incident: On September 6th at 1608 hours my 18-year-old daughter, Sophia, was checking into your Hyatt Centric Hotel Wall Street with her friend. I had paid for the room in full and even called the hotel after making the reservation to confirm they could place her name on the room. All was taken care of, and her special weekend was set. Upon the day in question , Sophia checks into the hotel and was met by Mr. Simeri, front desk clerk, who was rude from the beginning. He told my daughter that she could not check in because she was 18 years old and needed to be 21. Nowhere does it state on your website nor Hotels.com that you need to be 21 to check into your hotel. So now we have two 18-year-old girls, with no place to go in NYC, with a hotel room that’s already paid for, and a desk clerk who can care less. Frantic, Sophia calls me. I ask to speak to Mr. Simeri who refuses to take my call. I asked her to place me on speaker phone. Mr. Simeri finally agreed to call someone but refused to give me the person he spoke with name or number, he then advised me that he will not check her in. After some harsh questioning by me on speaker phone, Mr. Simeri, smacked my daughter’s hand, grabbed her phone, and hung up on me. Now I’m scared, we have a p

Nice room

No glasses at all in the room, not even a paper cup. Says and the paperwork water service, no water either, no ice bucket. Went down to reception because I was hung up on when I called about it. I was told to go to the restaurant and get a glass off a table, was approached uncomfortably from a guy, pretty much thought I was stealing a glass. No room service, road works outside so hard to get to the hotel and one bath towel in the room so I had to shower with a hand towel as housekeeping did not bring anymore, lastly rooftop bar closed at 10pm so never got there

My bathroom ceiling leaking water all night flooded my room

It seemed a little in need of some TLC - getting somewhat worn Staff very helpful

My son recently moved to FiDi and I wanted to spend the weekend with him. The hotel room was spacious, clean and well-appointed. It was convenient to his apartment, the Wall St. area and close to trains. Highly recommend. My only caveat was I didn't like having to book through a third party site. When I called reservations, no one picked up. I called 3 times. But this is the way of the world I guess. I still like calling and speaking to a live person.

It was functional good room size

I like the location, cleanliness, and spaciousness of the room. I did not like that there was no draws for storage, the TV was broken and we had to switch rooms, the cooler in the new room barely cooled and the shower head was broken which sprayed water everywhere. And to make it all worse on the final night we lost hot water to the rooms for the whole evening and night.

Very convenient location

Fantastic experience, and a great sized room for the area and price!

The parking next to the hotel has special discount for the guests but when I called up the hotel, they never told me about it and I ended up paying the full price online for the parking. Secondly, when I called house keeping for room cleaning, the people used to turn up after 3-4 hrs with an excuse that they have more than 200 rooms to clean and this is only speed thsy can make themselves available. Breakfast is terrible, very oily & expensive. Best to eat at Starbucks or Pret A Manger nearby. My 8yr old daughter just drank a glass of juice & ate 1 sausage and they charged her for the full buffet. So whatever u complain to them about, they’ll say “Sorry we understand but the manager is not available & so we cannot do anything about it”

Nice hotel, i enjoyed my stay

Nice spot and big rooms

Everything was fine, I liked it

Honestly the hotel needs to have a restaurant. It is more convenient for clients.

This hotel was nice and spacious! Everything was comfy and just like the pictures

heart of financial district on Wall Street...wonderful experience!

It was in a great location Beds were very small and pillows way to soft

Property was in a great spot to walk and dine around NY

Very nice place big rooms great service

Parking here if you're from out of town is a really bad situation and VERY VERY stressful and the parking garage is less than helpful, the first guy at the hotel was very rude to my wife trying to get assistance for us to try and find parking. Luckily she didn't give up and found another gentleman who did provide us with assistance but ultimately I had to drive around and around trying to find somewhere to park a full size vehicle. If you come here you better know where to park and bring a micro car. Restaurants near here are a bit limited, and the alleyway are unsafe with lots of sketchy people. Wall Street and battery Park are in walking distance is a plus if you're looking to get to either.

Place is beautifully designed. Great breakfast choices. Wished the room had better lighting and the towel bar not being inside of the shower. Also the towels shedded so much we had to use the hand towels to dry ourselves. The toilet self flushed constantly made it a little hard to fall asleep. We will stay there again though.

Large rooms; friendly staff

I enjoyed my stay at this hotel. I got exactly what I paid for and a plus 1. The staff too were professional. I would definitely stay there again.

Bar and grill were closed. Construction on the front entrance street. Room clean. Nice staff. Convenient location in finacial district area

The hotel room was noisy due to bad window sound proofing, so felt like being with an open window on Manhattan 24/7. Changed rooms, but it didn't help. Aircon blower right next to head, so couldn't have it on at night. Room and beds on the small side. Kind staff.

The room was hot and never cooled using the “a/c”. We were provided a fan. Made the reservation online. Upon checkout, handed in the key and she said you’re all done. Received a credit card notification for an $85 charge for 2 nights before i turned to leave. I was told it was a “mandatory resort” charge. This was never mentioned prior to paying for the room in full. The. When we asked to store our carry-on luggage since our flight was delayed, the lady at the front desk gave us so much attitude. This was not an employee that realized she worked in the service industry. Could not have been more disappointed staying with the Hyatt! I expect these conditions with a Holiday Inn.