Everything was ok.

Convenience place to stay

Every time in Santiago , that is the choice .

The room is small. The water is not hot. The air is cold.

It is my first time staying at this hotel. It was a big surprise for me. The facilities are great, the location is very good. The hotel has an excellent structure, the rooms are spacious and clean and the bed is very good. The breakfast buffet is spectacular.

Excellent. Very satisfying stay. Uber was readily available.

I stayed for about 15 days. The overall experience was good. Cons: tissue paper sucks, room a/c sucks, room service sometimes didn't drop off enough towels/soap that day, room service changed my room temperature hotter randomly. Pros: breakfast buffet was great, true soundproof rooms, nice front desk people. Overall an ok stay. I would grab this hotel when it's on discount though.

Great staff. Magnetic key system fails too often to be good.

It's like new there, with friendly staff. Breakfast Buffet has plenty of things to choose from. Just wish they cooked the scrambled eggs more. They were always willing to cook them more for me. When we go back to Santiago this is where we will stay. Plenty of places to eat near by, short walk. Several malls and the main starting point for the Hop-on-Hop-off bus

From what I can tell the Hotel was bought by Best Western and completely updated. The rooms and facilities appear to be brand new. The Airport taxi did not recognize the hotel name but the address worked great. The staff have been great and many speak English. Breakfast is always the same but has many things to eat at the buffet. Only thing negative there is the scrambled eggs should be cooked more.

I was hesitant to book BW since I do not regard them very highly during my corporate days. However, it seems that the brand had re-invented themselves and I was totally positively blown away by the quality of the product and service. We enjoyed our time, albeit it was one night, at the hotel. Used their facilities and do not miss out on the breakfast. Highly recommend this property.

they have an excelent service.

Nice hotel but far from tourist attractions.

I loved - specially the pool and the staff - great people!

Great location and felt safe walking around. Staff was wonderful and had a nice fresh breakfast.

Small rooms , no room service , nothing to buy there. Location great but not a great hotel

Stay was very good. Check in was easy and staff was very friendly. Really enjoyed the stay there and will stay there again on my next trip!

Workers very kind, but room is little old, sometimes there are no roll paper(tissue) and still water..many people who can not speak English well.

Modern infrastructure in a good location. Staff is very friendly

Excellent location, near metro station, restaurants, shopping centers, parks. Nice neighborhood. The building is very beautiful, the room kind of boring, just a plain typical chain hotel room. The bed and pillows are extremely comfortable. The TV have just a few channels, almost all only in spanish, no conectivity with netflix or other streaming options. The radio didn't work. Very good breakfast, very convenient parking, the staff was very nice. Everything was very clean

I feel the concierge staff are very friendly and from the moment I entered the hotel I was very satisfied. The hotel is a very satisfactory hotel in an office area.

Goog location and network. It shows very nice quality compared to price

My rooms air conditioning was not working properly, so I called to reception and they changed me to another room, in front on the current one.Outside the new room was the restaurants ventilation, so my room was always smelling like steak.The showers water pressure was very poor, for a 4-star hotel.Its not my first time at this hotel. The first time that I tried to go to the restaurant, they told me that it was closed for the weekend. This time, a friday night (almost midnight), they told me the same thing when I was just entering the restaurant door. There were customers sitting at the table. Ill try to not to think worse, but its weird.The pool was OK, and the jacuzzi was pleasant; but its temperature was not appropiate for a hot-hub.Room service is excellent. Always helpful and happy to attend.The breakfast was nice, but this time it had less options in the buffet. I think the protests at the city affected the restaurant timeline, so I can understand that.Overall, the stay was regular. I expected more than that.

Nice, new looking property with excellent reception staff and large room with comfortable bed.

Great location, and great staff.

I picked this property because of the pool, thinking it was a covered pool but, it wasn't. Specially in those cold days I was thinking to go to the pool at any time... I couldn't because cold air was getting in.

Friendly and helpful staff. Nice, modern building, lots of sunlight, good buffet breakfast. Excellent locación.

Amazing personal and cordial service. Restaurants, pool on the roof awesome with glass walls looking out. The staff always helping. Spend 19 nigths. Highly recommend this hotel.

good place and clean well ,excellent breakfast ,...........

Great location and service. Roomservice and restaurant with great options.

Habia una cañeria rota y generaba mal olor en la habitación. Al menos tuvieron buena disposicion para asignarnos una distinsta.

Very good service, clean and modern facilities. Excellent location for business and very attentive & helpful staff. Will stay again & recommend the hotel.