Close to the lake and shopping, amazing views and food

The property was lovely and the staff were so kind and helpful. It was an excellent location to get to the docks for boats and to get a tuktuk to a nearby village. There was plenty of restaurants and shops nearby.

Loved the view of the lake and volcanoes not only from our bedroom but also the dining area.

excellent and very professional staff and hotel restaurant food!

☺️ bed are terrible not comfortable

Nice place to stay . Beds not very comfortable

Amazing beautiful hotel! Staff was so helpful and friendly!

It's an OK hotel, good location, good view of the volcanoes when it's not cloudy. No VIP memeber mention, no upgrafe offered and no welcome drink. Rooms are old, no AC and you can hear everything from outside

It's a beautiful place to stay. Staff was very friendly and welcoming.

Nice property quiet and clean . Staff is pushy at times tryin to get you to book boat ride that’s over priced .

Staff is pushy and tries to sell you boat service that’s overpriced . Not tourist friendly

The views were beautiful ~ the grounds were charming and invited relaxation. The staff were amazing~ very kind and helpful.

Very dreamy, accessible, good ambiance, just beautiful.

Staff was very friendly.

Beds not comfortable and we found lots of ants in our room.

Very nice

We really enjoyed our stay here. We had lake views from our rooms and there were various sitting and dining areas overlooking the lake. Staff in all locations were very helpful and welcoming. The breakfast and dinners we ate at the hotel were delicious - and the coffee freshly made, a treat (except for only powdered decaf for 1 of the adults). The rooms are large, the beds comfortable (for us), and the bathroom area quite serviceable. Don't miss the opportunity to take advantage of a free ticket for the museum on the property that shows the underwater city of Samabaj. It was excellent, especially the Sambaj underwater experience (2nd part of the museum)! The pool was nice, but it was difficult to find staff to get us towels and lounge chairs. Wifi service was acceptable. The hotel sent out our 2 shopping bags of laundry (by-the-pound service) and it was back later in the day (all for Q70 = $10). The hotel accommodated our request for an early breakfast before the 7 am start time and that was very helpful.

Excellent ubication

It was nice. The food is very good. The rooms that have a view of the lake are the best ones.

The hotel was very nice and beautiful, but for the very high price it would be highly recommended that they buy pillow top mattress covers or new mattresses. Both of our rooms had beds that were very hard and extremely uncomfortable, my husband and I, and our friends in the other room could not sleep for most of the night because of it. Other than that it’s a beautiful place and the staff was very courteous.

Great location! Restaurant on the property was good. Very friendly and helpful staff.

I love the hotel very nice people very good food! Can’t wait to go back again

The best part was the Museum. It has beautiful mayan pieces. And the underwater exhibition was very nice. Service was good but restaurant is very basic. It is sad that the hotel is in front of the lake and the only thing you see is an ugly toboggan.

Very convenient to walk to street shops and restaurants. Property of course beautiful. Rooms a bit outdated but spacious. Beds are very very hard but staff sent more cushion to help me as I have a bad back.

It’s was ok. There was some construction around my room noise early morning by my room

The best place to stay 10 stars

Everything is great! However, sleeping furniture mattresses/pillows, need improvement, wifi needs improvement and leisure ammenitoes like TV/smart TV adaptability needs to be up to date. Everything else was perfect but dit find the leisure amenities in the room a bit out of date compared to industry hospitality standards. Hope this helps!

The place it’s beautiful so it’s the service but the food I didn’t like it my niece got really sick we even took it to the hospital he eat a burger and the meet was bad

Everything about this hotel was top notch, I will come back.

Great place to stay, friendly staff

location

Perfect spot to organize any escursions and lake walkway. Pretty landscape. Confortable ammocks. Swimming pool wasn't totally ready for guests (i guess is low season). No spa as advertised (they call a masseurs to ur room if needed). Just sauna. Little museum very informative on site enclosed in the ticket. Very ospitable and accomodating staff.