Check in was long and painful mostly due to the new restrictions related to the previous clients not having the requested documents. The front desk cleck was very friendly and accomidating. Budget hotel doesnt not always mean cheap and old but unfortunately it how i will describe the horizonte hotel. A mix of cheap , old and run down furnitures. I had also some very strong douds about tge cleanliness i can only recomend to spend a few more euro and stay in another hotel even if your are looking at your budget

This is a nice hotel with friendly staff who make you feel at home. They are extremely warm and cooperative. The hotel is basic and the price is quite competitive. Location is very central at the heart of Santa Cruz and very convenient for tourism or work. I requested a quiet room and it was quiet. I was satisfied.

Excellent location. Very basic, but for the price you pay it has high value to price ratio!

Its an absolute dump of a location with extremely strong cigarette smoking going on inside the hotel one of my kid ended up having breathing troubles, wife had headaches and we ended up leaving the hotel at 3am... extremely bad hotel and location is awful u have tiny tiny single roads with cars parked on one side not to mention hotel charges you 8 euros per night to park in their own car park... no microwave in the room n and if you need one you have to pay breakfast cost then got to a nesr by restaurant and use thiers... checked in 10 at night left at 3am because we couldn't stand to spend an other minute there... very very poor and shady area and bad hotel

The clerk's were very friendly and responsive. We were able to reserve a spot in a local car park and park the car early. There is no air conditioning in the room, but there are two fans that worked well.

VERY GOOD STAFF AT THE RECEPTION GOOD LOCATION CITY CENTER NEAR RESTAURANT AND TRANSPORTS

Las personas que Attendorn sind muy amables y ayuda en cualquier cosa .

Hotel Horizonte is perfect for the budget traveler in Santa Cruz. The rooms are basic but suited our needs just fine, and there is someone at the front desk 24/7 in case you have any questions. Our only complaint is that it’s listed as having parking available when that’s not really the case. We booked this particular hotel in part because we had a rental car and it was listed as having parking available. However, it’s located on a very narrow street with one spot for 15 minutes parking for check-in, but other than that, it looks like just street parking. When we inquired about parking during our check-in, we were told that they were full, so we had to park by the port in a garage for almost €16 per day. It’s only a few blocks away but we were a bit disappointed as we felt misled by the listing. But other than that, it was a great stay located very close to many shops, restaurants, and bars.

Started ok, receptionist was reasonably friendly and helpful, but then we got to the room, the room doors were grey with large numbering, reminded me of a cell door you get in police dramas, sadly the cell theme continued in the room, at first glance the room looked ok and we were glad to see a fridge, they had left windows in the room and bathroom open, when we shut these windows we realised why they were open in the first place, the bathroom stank of blocked drains. The bathroom was long but thin, when sat on the toilet the wall was right in front of you and the mosaic on the end of the bath was cracked and looked like it could harbour an army of germs. Then we tried to get some sleep, the bed was of the most basic of construction and creaked with every movement, the mattress was lumpy and the pillows were so limp they offered no support, also the fridge was so noisy we had to turn it off. On top of all that there were loose wires coming out of the wall and dirty skirting boards

Noisy overnight, uncomfortable bed & bathroom in need of serious cleaning

VERY GOOD HOTEL ..STAFF FRIENDLY AND HELPFULCLOSE TO SHOPS,RESTAURANTS AND BUS STOPS

VERY GOOD HOTEL ..STAFF FRIENDLY AND HELPFUL CLOSE TO SHOPS,RESTAURANTS AND BUS STOPS

Was convenient for Santa Cruz stay. Room was basic, staff friendly.

Bad smell, veeeeery dirty and overall unpleasent. It was the worst experience of my life.

Really pleasantly surprised. After watching the tenerife match I needed a last minute place to stay and saw this place for €18. At first I couldn't find it but when I did it was on a back alley with graffiti all over walls and I thought oh god. Then when I went in it was a modern reception and it took me pleasantly by surprise. I then got into the lift (which was the only fault as it was old) and went into my room which was pretty large and I had a twin room with a good size bathroom with a bath / shower. It was perfect for me and ide definitely stay again!

Really pleasantly surprised. After watching the tenerife match I needed a last minute place to stay and saw this place for €18. At first I couldnt find it but when I did it was on a back alley with graffiti all over walls and I thought oh god. Then when I went in it was a modern reception and it took me pleasantly by surprise. I then got into the lift (which was the only fault as it was old) and went into my room which was pretty large and I had a twin room with a good size bathroom with a bath / shower. It was perfect for me and ide definitely stay again!

Good basic accommodation at a very reasonable price

Very small room. Unable to properly open bathroom door. Construction noise in building started at 8am.

A little cosy place with friendly staff. Short stay, but very enjoyable. Loving the candies left for guests in a lounge area! Also good and safe for solo travelers.

A little cosy place with friendly staff. Short stay, but very enjoyable. Loving the candies left for guests in a lounge area! Also good and safe for solo travelers.

In the city center, but very quiet. Good, helpful service. Unfortunately there are laundry, although on the webside of the hotel there is a possibility. Internet sometimes did not work. But generally recommend.

For the price this hotel is good value, nothing fancy but clean & functional & the guy working evening shift @ reception was friendly & helpful, seemed to be able to do stuff the other staff couldn't

Great, except for the hot shower

good location ..2mins walk to main shops......20mins walk to bus station(bus to anywhere on the island).....staff very friendly and helpful..................all good

A good value hotel in a central position in town and close to the port for ferries to Gran Canaria and there are many bars, restaurants and shops in the vicinity. My double room was comfortable, bright and clean. Wifi was good throughout. Staff very friendly and efficient. Stayed here twice and would stay again.

The room was clean and the hotel common areas are pretty cute. I think I expected more from the bathroom than there actually was. It was one of those where there's no way not to be touching a wall or the curtain at any given time and there's no real tub.

The road around it looks like is in the middle of a Bing . I book a room for my friend n i and i Pay soo much we didnt have each a key or our on they say we have to leave it at the reception it felt more like a prison of hostel . We didn't enjoy nothing we stay for more than 10 days of towels were never change or the toilet clean or put toilet paper . The wi-fi was keep going down and when you bring some one with you they track you like you doing something wrong . At night it was lots of people shouting having parties n lots of noise you couldn't sleep well .it doesn't look nothing like the pictures on their site . Don't book .

Town location. Friendly staff and are really helpful.

The location of the hotel is perfect, very central. Condition is OK, obviously not a 5 star hotel, so don't expect anything fancy, very basic but clean and comfortable. The only thing was the internet, we stayed on the 3rd floor and there was something wrong with the router. Staff was very helpful and friendly.

We wanted somewhere in Santa Cruz that was reasonably near the centre, but also cheap and cheerful. This ticked all our boxes. We spent very little time in the room. The bed was comfortable, so all in all, we were pleased. The reception staff were friendly and attentive. No complaints whatsoever.

Simple hotel, all Ikea furnishings, clean and comfortable. Very good budget hotel. Friendly staff and free WiFi in reception is a bonus.-