Wanted to know why pool has never been open

East hotel by UIUC campus and nice breakfast

It was very frustrating that the TV did notnhave any volume. Asked someone to come and fix and they said they didnt know how. So I could not unwind after a long travel day and watch TV. Also, there was no blankets for the sofa bed and called downstairs for that as well and they didnt have any. It was only 1 person on site and could not help with any of our problems. Was told to speak with manager in the morning. Im only staying for 1 night and that did not help

Place was clean and well maintained. Free breakfast a plus.

Beautiful older hotel in a great location. Very well kept and clean.

Very clean and comfortable. Tasty hotel breakfast

Always had a great experience

Great check in staff

Very friendly and helpful staff. Clean and well-maintained rooms. Walking distance to restaurants, bars, and parks. Good breakfast (except the eggs).

Nice place and great staff

The hotel is an easy 10 min (max) walk from Amtrak station. It is a popular hotel choice for business travelers. I wish they would include one free bottle water for a stay like Marriott does.

Everything

Tried this as stopping point on a long drive. Bistros nearby deserted at 8pm and we were told the Grove Bar was going to close early so they stopped serving. There was an arrest by police going on nearby. Hotel itself had no dining except for breakfast. The facility itself was remodeled and modern looking. It was clean. Small details were overlooked though. The bed and pillows were hard and uncomfortable. The commode was not comfort height. The shower pressure was poor and the shower head with insufficient flow made rinsing difficult and prolonged. We paid a modest amount to go on an upper floor to see the city view. We were given a view of the parking lots and flat rooftops. We had to put towels at the bottom of the room door because there was excessive light streaming in from the hallway. There is a $15 charge for parking. We prepaid for our room, but the hotel didn’t “pull the funds” from Expedia so we were charged twice. That took 20 minutes or so in the morning before getaway to straighten that out. Although everyone is a veteran of hotel breakfasts, no one in our party liked the breakfast there. The scrambled eggs had a strange consistency, like dipping dots. The fruit had an odd taste. The coffee wasn’t the best. Hot food was lukewarm. We did enjoy house gazing at lovely Victorian houses at our drive out of town. Overall C . Rate we were charged by Expedia was $185. Probably better value and comfort elsewhere

Great location!

Wi-Fi not working, only one elevator functioning, phone in room down, breakfast sub-par

Excellent if you want to hangout and walk around downtown. Room is pretty large and nice. Breakfast was standard and a bit underwhelming for a pricier hotel. Not a lot of good places to hang out at the hotel itself, but hey that's what cool downtown is for.

Good accomodatins. Shower was loud. Screeching sound. Couldnuse some updates.

Clean, friendly staff, comfortable beds, nice breakfast,

No pool, yet Hotels.com filters it with properties that do have working pools. The room just smelled awful. The carpet was horribly stained.

Very nice easy check in very quite place to stay

Very nice hotel

Great, excellent we will stay again

Tub was slow. Staff was great. Parking is easy.

I thought the breakfast was good, seating was awkward, need regular chairs and tables that would help for older people instead of low, cushioned lounging style chairs. All chairs were super heavy too. The parking was great. Rooms were very nice.

Clean, quiet, lots of restaurants to walk to - great spot

Very nice

The pool has been out of order for several years. Had to pay $15 for parking. My husband had to come in because I put the reservation in his name. This has never happened anywhere before. She just was kind of short with us. Not very welcoming. The room is very nice and a good shower.

They made my stay enjoyable and the view was nice as well.

Check in was a breeze but check out - was very abrupt. The pool was also out of service, and this was one of the reasons for choosing this hotel. The shower had a loud noise to in while in use and the toilet was running. Breakfast was good but the manager kept walking around and it was kinda of weird.

Campus living

Very happy with the quality of service and the apartment.

Property is strategically placed and personnel well customer oriented. Amazing experience.