Receptionist was unbelievably rude, spoke badly about us unaware that we understand her. Did not respect 'Do Not Disturb' signs. Services included in reservation (included dinners, breakfasts, welcome drinks, water bottles, etc) needed to be specifically asked for and at times disputed. If you can stay anywhere else, do. We stayed here during OFF/ SLOW season so there is no excuse for the lack of service/ cleanliness.

The staff was amazing, such lovely people

I wasn’t overly impressed with this hotel. You get what you pay for. The photos and reviews definitely looked better than I expected. It’s fine if you’re just looking for a cheap place to sleep although the beds are pretty hard. Rooms can use updating. I was in a mountain view room which was actually a view of the parking lot.

Nice hotel. Room was spacious but dated. Buffet breakfast was average. Nice, large pool with lots of sunbeds and umbrellas.

Great location. Our room was very spacious and comfortable with a beautiful view of the sea. The breakfast was very good with a lot of choices. Very close to the city centre and they have a free shuttle to take you back and forth if you don’t have your own transportation. We had a later flight so we were able to stay by the beautiful pool and shower after we checked out. The property is very clean but room washrooms could use some updating.

It was amazing view, food, loaction etc. Management was kind and profesional and the cleaning team also good and kind

Quite mediocre, nothing but bare necessities and even those are nothing to write home about. My room had ants, shower curtain was made up of a weird material that kept sticking to me and was hardly effective - floor was soaked after each shower. There’s no option to ask the cleaning staff to “do not disturb”. Only beer option is Mythos for 5 euro?! Best part about my room was that the AC worked well and there is a fridge.

The staff was very pleasant! The shuttle was very convenient. They upgraded our room for free. We loved our stay at the Avalon Palace!

Beautiful property, pool, building, sitting areas. Impressive wood furniture collection. Needs TLC. Some renovation required, particularly with plumbing. New linens. Our sheet had cigarettes burns. Floors need to b.cleaned daily. Very dirty under bed.

The customer service was great!

This hotel is not a 4 stars.. We had the Suite Private Pool. The room was fine but there were lot of problems. The rain shower isn’t working good. The second TV in the sofa didn’t work. The lights in the pool didn’t work neither! We told to the reception but never had been repaired! We asked for a bottle of Prosecco in the room but they said no room service. For a four stars hotel this is so bad!!!

my girlfriend and I had one of the suites with the private pools for 6 nights. easily one of the nicest hotel rooms i’ve ever stayed in and the view is absolutely amazing. honestly you could spend your whole vacation inside the suite and be totally satisfied. they offer free shuttle service to and from the beach and town area multiple times a day, the driver Stavros runs the streets of zakynthos, he was on time everyday for pickups and drop offs. the front desk man, John, was the most helpful and pleasant hotel worker i’ve ever encountered. like this man would run to the door to open it for us if he saw us coming from a distance. to address all the people in previous comments regarding the breakfast, it was buffet style plenty of options, eggs cooked multiple ways, fruit, bread, pastries, yogurt. not sure what more people expect from a free breakfast. dinner at the hotel is also very good, buffet style, $10 all you can eat traditional greek style food. no complaints whatsoever on the dinner. overall this is a superior hotel in zakynthos if you get the suite with private pool, 10/10 would recommend to anyone.

Such an amazing place, the view it’s absolutely stunning, you can see all the movement from Zante. Very good breakfast and the staff from the receptionist to the barman are very nice. You have transfer from and yo the airport. The only thing which I would change would be the pool timingz I would let it open until later in the night.

We had a suite with an amazing view of Zante town & the Ionian Sea. Spacious room, good cleaning services. We liked walking into town in the am & browsing around. (15-20 min to get there)

Wonderful views from our room and good size room. The breakfast however is below average.

Beautiful views, Quiet area, away from the hustle of town

What an amazing view. Waking up to that everyday made the whole trip! It's a very basic hotel and comfortable enough. Pool area could do with some landscaping and beds were quite hard. Staff were helpful with any request. You do have to ask for a lot of things for your room which should usually just be there.

I recommend as good hotel

Everything was excellent!

The perfect hotel to spend our mini honeymoon. We booked a suite with a private swimming pool. We couldn't have asked for more!

This was a great short stay during an island hoping trip. The hotel is well located for restaurants over looking Zante Town and for Zante town it's self. The communal areas were clean and not overly crowded and the rooms were very spacious. Staff were attentive and provided details service and information. Breakfast was very nice with a great view.

Booked a suite with a private pool and it was amazing. View is awesome and the suite is modern and elegant. We ate at the hotel once in the evening and the food was really good. Breakfast is typical European with meats and cheeses but also with a cooked option. All staff were polite and helpful at all times. Over all very impressed and will go back. Thank you Avalon.

Overall it was a pleasant stay, food in the restaurant wasn't very good and not much choice but still ok , we stayed in one of suites with a private pool which was just absolutely fantastic amazing views

The suite we stayed in was beautiful, beautiful all round views from wherever you are in the hotel. Unfortunately Some bits of our suite were broken, but mostly all was great

In Avalon Hotel was a great experience since the first moment, we arrived at 7am and they gave us the room as soon as they could! The view from the room was unbelievable. Hotel clean and very relax, great pool to spend a time chilling. A particular note was the staff, the best staff I’ve ever met in a trip, a service incredible, an extraordinary attention to our necessities, really everything perfect. I dream every night the delicious buffet of the breakfast and dinner. Definitely I suggest this hotel, the best in Zante!!

Do not stay here, there has been a bug going around the hotel since May and people have been getting very ill. This is not something going around the island but rather is isolated to this hotel. We were not warned of this upon arrival or may have taken further precautions like not eating or drinking anything after I got sick on day 2, spent all of day 3 in bed we only slept in the hotel spending all our time in Zante town or Tsilivi. Avoid this place, they need to shut down and sterilise the entire hotel. I know of over 50 people who have taken ill, google the article in the Sunday Mirror if you are dubious of this review.

The food was very bland and repetitive. The beds were uncomfortable. The staff was not the most receptive. Many things were missing that were supposed to be there from both a hospitality and amenity perspective

There was no amenities and I found some dust and hairs in the room and mold in bathroom.

We loved the beautiful views from pool and terrace. Infinity pool was lovely and staff serving the food and evening bar staff very friendly. On first impression room was adequate and plenty of space.On arrival we asked for some food and were told dinner had finished while we were checked in so we would have to go to local taverna if we wanted food. After 2 days we both contracted stomach bug and were ill as were many other guests. The hotel did not seem interested and it took lots of people to complain on mass to Jet2 rep before health and safety inspector was brought in. They were told to deep clean but we saw no evidence of this and our rooms, lifts, handrails etc were certainly not cleaned. Extra hand sanitizers were put up. In all our years travelling this was our worst holiday experience in terms of hotel food and cleanliness, we paid for all inclusive and were afraid to eat in the hotel for most of the week. We were even charged for bottled water when we were ill ! I have sent in a complaint to your company online earlier today and look forward to hearing from you soon , I feel we shouldn’t have been sold this holiday as this problem has been going on since may and nothing has been done . People are being put at risk and this is not acceptable.

The location is perfect to be near the harbour/town and for the view! It’s lovely! Free airport shuttle too makes it convenient as well. Good variety of foods if you do this package too. Lovely pool, not to busy, and easy to book day trips from the reception! And the best bit overall was the staff, so lovely, warm and friendly, couldn’t fault the place! Great value for money!!

Lovely hotel with welcoming staff. Nice setting with stunning views. All areas of the hotel very clean.

Great hotel for location. Pool and overview exceptional. Room was fine although cleaners forgot to put down fresh towels and remove glasses/cups. Food was ok - salads, desserts and pasta were particularly nice. Sadly the rest was mediocre. Food was left exposed to flies and was rarely warm - please use covers and make less food! I dread to think the amount of food they were throwing away. We went all inclusive hoping to go into town a few evenings and as such we went out four times. It seemed many from the hotel did the same. The drinks package was poor - although they had branded alcohol we were always served with a cheaper and less tasty alternative. Staff were lovely and hard working however this hotel would benefit from some effective management and actually reviewing customer feedback which seems to be strikingly clear in identifying key ways to improve!