Excellent price quality - confortable bed and room. Perfectly located.

Excellent

Negatives: 1) Fox News but no CBS, NBC, or MSNBC???; 2) During a 5 day stay there was hot water in the shower only twice (out of 10 showers) — this was truly unbelievable for a high end hotel! Positives: 1) Staff were excellent in general; 2) Room was spacious, well- equipped and clean.

Hotel was perfectly fine. The shower was pretty poor, but that was the only complaint. Good value for money really.

Good location and good buffet breakfast

Great view!

It is so quiet and airy! It is located in an open-air area, with the mountains as. A backdrop

Nice room and good location

Very cosy, comfortable and spacious rooms. The hotel is located is an upmarket area just across the mall. Breakfast is lovely with multiple hot and cold selections. We had a very good stay.

Excellent hotel. An excellent value for the price. Breakfast was very good. Room was outstanding.

Our family enjoyed our stay at HyattPlace Santiago. The rooms were clean and comfy (especially the bed!) and the our view of the city with mountains in the distance something lovely to wake up to each morning. The service was great. Staff were attentive and friendly overall, but we especially appreciated the help from one of the housekeeping staff who, when one of our family members got sick during our stay, helped make the room more comfortable, brought extra tissues, and helped direct us to closest pharmacy. Also when I had trouble with my room’s air conditioning not cooling the way I thought it should, the front desk had maintenance arrive to the room in under 5 mins and it was fixed and set up correctly with in 10 minutes! Finally, our family enjoyed relaxing on the lovely roof patio with a a few snacks and drinks for a few hours after checkout as we awaited our pickup for evening flight back to the USA.

Hotel is amazing but the breakfast is lacking for hot items. The usual spread of breads, fruit, meat / cheese platter with cereal and various milks. When it comes to hot items it lacks options with only eggs, potatoes, sauage or bacon which rotates. Beware the sauage is not fresh and is very hard to eat. One can order fried eggs and Omlets but aside there aren't many options or local items that the locals would eat for breakfast. Thankfully the breakfast has a coffee machine as the drip coffee is weak. Breakfast aside the hotel lacks English speaking staff with the front desk hardly understanding English. Room cleaning is also odd they don't understand to replace the free coffee when cleaning rooms and replace the two mugs either. When you call for the coffee replacement they don't understand anything even the front desk till one repeats it very slowly main times. The hotel is good but needs to hire fluent English speaking staff at least at the front desk and one who works the breakfast area. Finally, redo the breakfast offering to include more hot items and add local breakfast items as well.

Lovely hotel clean and comfortable with a good breakfast. Minuses were that few staff spoke any English and there were no tourist advice services

Ok

Nice view and exellent location

The locations y looks new

Late arrival easy with helpful staff.

Excellent

Loved your staff especially housekeeping Sara-she was always so helpful. We were there 7 nights and 8 days. We are telling all of our friends about your lovely hotel! Thank you!

Good beds/pillows in a dark, spacey and quite room. Restaurant doesn’t have many options for dinner, but the food is good. Breakfast buffet is top. Swimming pool and gym are not big, but more then enough. Nice and friendly personnel but their English is limited (as my Spanish).

Hotel in a beautiful neighborhood. Room is clean and big. Staff was disappointed….. they dont speak English and also don’t try to…. One of the staff during breakfast when I asked for an apple told me that: we are in Chile here we speak Spanish. It didn’t seem like a Hyatt hotel. I would not stay there again.

The property is very good, staff are friendly and helpful. Breakfast is substandard. Choices are limited in general and if you are vegan, almost nothing decent is available. For a property of this caliber, more can be expected.

Very good.

Very comfortable, good level of luxury without having to pay for 5 stars.

Great Hotel Highly Recommended. Walking distance from top restaurants, parks and malls.

We had a fabulous room with eveythjng we needed within steps.. the staff was so courteous and helpful as well as extremely friendly as we weren’t great with the language. Highly recommend this hotel

Good nice hotel, but the staff was not friendly

very comfortable place with good quality food, friendly employees and available staff.

very convenience and clean hotel

Staff were very helpful. Good breakfast offerings. Location was good.

King Bed and blackout curtains, nice size room, quiet .

Breakfast was very good. Room was very nice.