Great attention received from staff, especially Sebastián.

Unbelievable setting, staff well informed and friendly, very comfortable environment, great food and service.

The hotel is in a nice location by the lake, with a nice walk starting from the hotel that takes you to a viewpoint. This is probably the main appeal. Breakfast and dinner at the hotel were both really nice. The room was a tad chilly but that seems to be normal in Chile. It was otherwise comfortable and everything in the room was fine. The lake view is quite obstructed by trees - not a problem since the trees are nice, but be aware of that if you really are looking for a lake view. The room did feel a little worn in some ways, like the window seat cushions. There were also some stains on the bedsheets, so I think they probably needed replacing. The wifi in the room was very weak, but we were also in a room far from the reception area, so maybe it's better in other rooms. We went to a communal lounge, where the signal was great. Staff were very nice and spoke decent English, too. They are clearly used to tourists. All in all, it was a nice hotel and I would recommend it to anyone who wants to visit this area.

All of the staff is incredibly attentive and anxious to make your stay in Patagonia special. The site is extrordinary along the side of the lake with a constantly changing panorama of mountains, clouds etc.

The place is really beautiful and calm! The staff was very kind and our room excellent!