Beautiful and quiet with friendly service.

Very good stay in a beautiful location. The owner and the staff were very friendly and helpful. Great service. I will stay there again. Good value for money.

A couple of things we enjoyed about the property included (i) great breakfast that was included the only morning we were there; and (ii) when we checked in the owner went out of her way to make us feel welcome. The reason for the poor review is due to the fact we were not provided a refund for the final two nights of our stay despite the fact the staff told us we could cancel and that we'd be provided a refund. Our room did not include air conditioning and our stay was over a few days in which temperatures were extremely hot. My wife was pregnant and literally did not sleep the one night we stayed there, and could not tolerate staying another two nights. I asked the front desk if we could cancel our last two nights and receive a refund. The staff said we would, but we'd need to coordinate with Expedia to receive the refund. I've spent the last two months trying to coordinate with Expedia to receive a refund. Each time I reached out, Expedia was not able to actually get an answer from the property. Finally, today, they got an answer from the property after which I was informed I would not receive a refund. The fact that the staff specifically told me I could cancel and receive a refund is one of the reasons we did actually cancel our final two nights. As a result of this experience, I would not recommend staying at this property. We did stay the last two nights at the Views Boutique Hotel & Spa in Wilderness. I would highly recommend this hotel of Blackwaters.

The property is in a quiet, beautiful area by the river just outside Knysna on the N2. The staff were superb and nothing was too much trouble. We had a classic room but if we were staying again we would upgrade to a luxury room. This was not available for our dates but for the price, luxury is a vastly better option. The classic rooms are clean and comfortable but have not yet been refurbished. Be aware that the water from the taps is a dark brown colour and might be off-putting to some. Drinking water is provided and is plentiful. The water wasn’t a problem to us. We loved the setting of the property and enjoyed a tasty breakfast admiring the view from the terrace. An enjoyable visit, thank you!

It was the best place we have ever booked. The view and friendly staff. Gerald, you are amazing. Thank you once again.

Very nice little lodge about 10 min drive from town. Very accommodating. My room did not have hot water and they were able to move me without hesitation.

staff and rooms fantastic. food out of this world. can not fault and well recommended

What a wonderful little find. Having been affected by the fires last year this hotel is slowly getting back on their feet. We got upgraded to beautiful suites and the little details that were left in our room made it special and memorable. The front of house staff and the kitchen/breakfast guys are absolutely wonderful and so friendly and it was so nice to hear their stories. A great asset to this establishment. There is currently a water problem in SA and this hotel is trying to be resourceful by using water from the lake that runs through their property, the only downside to this is the water coming through the taps is slightly brown which is a little off putting when washing. We would highly recommend this place based on the comfort and staff though!