The hotel is operating under difficult conditions in the aftermath of Hurricane Helene and the lack of potable water. Still, I was surprised that they did not provide any written or posted instructions/explanations about the quality of water coming from the tap and the very limited level of services that guests could expect. The hotel also appeared to need a thorough cleaning and refurbishment.

Planned a three night stay but had to leave early because Hurricane Helene was headed to our home in Florida. Staff was very helpful in getting a refund. Loved the shuttle to downtown. Great location. Hope to go back’

Lovely, spacious, and inviting room. Quiet and comfortable which made for a peaceful stay.

This is always my go to hotel while staying in Asheville. It’s close to the blue ridge parkway for easy access to hiking trails. I love that they provide a free shuttle service to the downtown area. Pet friendly and very clean. They offer free pet treats for the furr kids. Great complementary breakfast options and delicious cookie and tea bar for the evenings. I wouldn’t stay anywhere else in Asheville!!

I should stay by saying that this is my favorite chain however, this location is an anomaly. Counter staff extremely impatient and rude. As I was checking in the person behind the counter set my expectations right by saying: “this place is a dump! Needs a lot of maintenance that is not happening”…that person was in the middle of a bitter argument with a disappointed guest. My room (208) smelled musty & moldy but “there were no other rooms available”. I also had cockroaches come out of the sink and generally in the room. Neither of the 2 outlets by the bed worked, I notified the front desk and was told someone is coming to fix right away! No one came for the duration of my stay. When checking out, the tall African American lady behind the counter was busy cleaning with a broom by the front door and proceeded to yell at the lady ahead of me and myself: “just leave your keys there! I don’t need to be there to check you out!” I replied that I needed something else and her reply was “then you’ll have to wait!” Se continued cleaning the floor then went to the back (I guess to place the broom somewhere), stormed back and said “what do need?”…

I recommend this hotel very much. The bed was very comfortable and the room was clean. Very easy to access from the interstate. I will definitely stay here again. Staff was very friendly.

The hotel itself was really nice, the staff was good and the breakfasts were decent. The only thing is the location is a little weird. It is not right in the River Arts District. It is a little bit outside the area and it is in the parking lot of a strip mall. In order to have an access door on the side of the hotel you had to park in the shopping center parking lot. It was just a bit odd.

The stay was ok no issues but we're not feel good about the security the back door should be enter with the room key only but we were able to get in the door was unlocked that anyone can get in.