Just a little expensive for the night

dont have time for ths

We used this location every time we visit Pachuca. The staff there is top class , always trying to be aware of the customer needs. Excellent service

It’s very good

The hotel was amazing and shopping centers near by!!!

The staff was very friendly and also helpful. Would definitely stay there again.

Cxxxxx

I don’t like the place of the lobby

Great hotel, spacious and clean room. Excellent service.

nice staff

Overall it was a awesome experience

Everything was great!

Easy check in and out, friendly staff, clean room and bathroom

I had some welcome fruit. It was very nice

Nice place

It was an excellent stay and the food was excellent!

The staff did not allow us to check in when we arrived at 4pm. They were questioning our service dog even with all his papers and his medical alert cards. They took roughly 20 minutes or more to review his documents. Then asked us to come back later because they wanted to have us in a room away from others. This hotel has 2 dogs on their home page stating dog friendly and when I selected SERVICE DOG on Expedia, this hotel came up as an option. We were also threatened if he barked we would be kicked out. We were also told to take the service elevator and not the guest elevator. The hotel staff was awful and very disrespectful. The lady who cleaned our room was really wonderful and we tipped her. We had one meal there which was awful and we did not get a discount that was offered on Expedia. We also did not receive the platinum reward as they stated they didn’t know what it was. The area’s outside the hotel was full of trash and stray animals.

Do not recommend this Hotel if you are traveling with children. There is no fridge or microwave. I booked a JR Suite and a standard room. Disappointed. The JR Suite had a small couch enough for maybe 2 small people and a cheap table that broke as soon as I laid my purse. The room key did not work, we had to constantly go to the lobby to get new keys. The pool area was closed due to "COVID". We wanted a quiet space to hang out with my family without having to leave the hotel, we tried the hotel restaurant, but it was too crowed and the cafe area was uncomfortable. We had to stay in our suite. I was told there were no cribs available for my baby. The room looked clean but the floors were dirty. The food at the restaurant was OK, but expected better for the price we paid. Room service ends at 11pm and there is no ice. We had to call for ice every time. I will not book this hotel if I new this beforehand. The area is OK, there's stores and shopping nearby. If you are just looking for a clean place to sleep, there are less expensive options around.

Well located near stores and restaurants.

Reservé el hotel por la alberca y resulta que no estaba en funcionamiento, deberían avisarlo, más siendo que la foto principal del hotel es justo su alberca. El check in fue complicado.

Very clean and comfortable

Personal amable

The best shower I’ve ever had!

The only thing I don’t like the parking lot

Great staff!

Great Location! Plenty of shopping and restaurants options. Central to the cities main attractions. The Hotel is very clean, excellent rooms and great staff.

The room was nice, however it’s far from anything touristy. You’ll need to take a taxi to the centro.

Good service, great covid prevention measures, staff really friendly and polite….. excellent room service and food! Air conditioner was not working! They offered fans but were not available and room was terrible hot… elevator was not enough 30minutes waiting on check out time and have to go down by stairs…

good place near to everywhere.

Hotel has great location with close mall and restaurants, inside it was a very comfortable room with great service and amenities.

Excellent service and attentive to customer needs!

Everything was good but didnt received the benefits