Super exelent service

Staff and service, clean rooms and friendly staff and good food

Excellent service lots of hospitality, great food, Excellent bar service , everything as expected, I would stay here on my next trip, front desk helped with all my needs in advice what to visit or were to go

Good hotel to rest and enjoy the beautiful city. The room is just what one needs for a good rest. The bed is spacious and the cleanliness is excellent.

Excellent personnel, Property is very clean.

It was good

The first night is not hot water in the bedroom and we have to take a shower with cold water, and the second night star a water drip from the ceiling for a problem with the AC.

Staff hospitality is the best! Very clean facilities and areas. Breakfast and food is excellent!!! Highly recommend!

It's a great value hotel I stay there frequently... Clean quiet smart fit gym below the hotel couple of nice restaurants you can walk to ..

The hotel rooms are small but comfortable and in very good condition. The only problem I had was that I book for one day to use the pool that day but Monday the pool is closed the whole day for cleaning and sometimes is closed the whole day Tuesday. So the pool limitations are an inconvenience. The schedule is also a problem as the days it is open it will close very early. It closes at 6 pm. The days the pool is closed are not that easy to find on the expedia web site while booking and the days is open schedule is also wrong on the schedule. I will suggest the pool schedule is extended and pool does not close so customers can enjoy it on one day stays.

Expensive for area and what you get. For it being colombia. You can be at a neighboring area for half price. Not worth it. Paid $140usd a night. Should only be worth $70 usd or less. Be careful of overprice stay

Sarita and Joans personal atention to guests

Great property for families. Shopping and dining options were great.

Excellent hotel! Excellent service! Thank you for a wonderful time and the pool was beautiful!

Very good

Very clean and great staff

Great location. Awesome staff. Highly recommend

The only problem was that the cleaning person always turns off the air conditioner and that was a big problem we complained about it with the front desk and they said that that was one of the biggest complained that people give

CHeck in was really long only one person and huge line

Exelente service

Good vibe

You can use cheapest public airport busses for arrival and departure.

Its was smooth and the check in wA great. Complimentary early access as we came 2 hrs early. The pool is very clean too.

Everyrhing was excellent, their customer service and cleaningness was on point

Friendly staff. Front desk manager Maria was very helpful and friendly

The receptionist gave us a hard time bc she wanted our US passports & she would not accept US passport cards or California Driver’s licenses. After 30 minutes of trying to get her to accept them, I changed the reservation to my friend’s name bc we had a social event in the 8th floor of LQ that my friends were hosting & she still insisted that she would not complete the check in until my husband & I showed her original passports. We had to send a driver back 1 hr to get our passports which made us super late to the event. She should have accepted the US passport cards and driver’s licenses, assigned the rooms pending original passport. Which she did (1 hr after we arrived) after other family members (who were staying the hotel) came & begged her to check us in pending passports. My room A/C was out of order. It kept the temperature at 24 C. When I complained about it, they told me that they had issues with the A/C in the whole hotel. This was not true bc my family had rented 8 rooms bc of the event & their A/C were working fine. The lobby bathrooms have no A/C. My husband went to the front desk & asked for a shower cap. They told him they would send one to the room. I had to call them to requested it. We paid almost $100 per room to get bad service, We have stayed at Monte Rey Hotel where we paid $24 hr per person & they treated us with respect, kindness & professionalism.

Super !!!!!

100/100 🏅

The hotel felt very safe. The hot water for showering is almost warm. But in general the hotel was very good.

Great staff

Everything was fine

Front desk staff where the highlight of the property! They were so friendly, helpful and resourceful!