Great hotel

Great hotel, totally recommend.

I haven’t receive any room upgrade or vip as per my Expedia membership,my check in, room was ok, nothing outstanding. I’m ok with the staff and hotel, the staff at the restaurant at 1st floor were super nice ( all ) including the rest manager. 👌.

Terrible check in, made to pay the lo so tax and I don’t live in chile. I left my PDI form behind. I travel to chile a lot normally hotels understand if you don’t have your PDI papare with you. It’s the first time I’ve been charged for not having my lapsed in about 20 plus circumstances. The guy at the desk was ride about it also. TV wouldn’t work properly, the Chanel's kept breaking up, no sound, the elevators take forever. We were on the 4th floor so we used the stairs most the time. Breakfast was very overpriced.

We got a corner room with fantastic views of the city and the mountains. That was amazing. One in our party had birthday during the stay, and the reception staff surprised us with a bottle of champagne. That was very generous and a pleasant surprise.

I had a great stay at the ICON hotel. The service was fantastic and the location worked perfectly for the events I was in town for. The only reason I didn’t give my stay fives across the board is because my room had colorful spotlights outside some of the windows that made clicking noises every time they changed color (red, blue, green) all night long. Even with a sleep app I could hear the clicking of the lights changing color. I also thought it was very odd that there was no full body mirror in the room at all. And, I booked through Hotels.com and with my status I typically get free early check in, a free welcome gift (small treat), or a coupon for a free drink, something along those lines. This time I paid $60 for early check in and there was no other free gift—not even a complimentary bottle of water which typically comes standard with hotel stays. I still had a great stay—the service was great, room was clean, and the location was great so I’d recommend it.

Good design and location

This is 2 to 3 star hotel. Smells horrid everywhere you go like if you where living inside a Fried Chicken Joint. Human hair in the bathroon. No complimentary water and instant coffee. Bad taste in decoration though the facilities has a lot of potential. Never going back.

They did not find my reservation on their system and asked me for bew reservation for double price. now they are asking how was my experience! Que verguenza

Great hotel and location

Very good customer service; walkable.

Convenient and safe. Fuss-free. But room had some issues - tv didn’t work. Bathroom vent very loud. Hotel didn’t have a whole lot of facilities but I didn’t mind. No regrets.

Good dining. Not so clean. TV did not work well. Lavatory was damaged.

Good location Hotel is close to subway system Clean building , friendly staff

Shower had no water pressure and barely any hot water.

i payed for the room in advance and the hotel employees tryed to make me pay cash to them and would not admit me to the hotel and refused to refund my room i was put in the street in a city i am not from shame on icon and its staff

Bar service not good

Great location, modern hotel with great staff

We are going to cancel our returned stay, 2 rooms booking with ICON hotel on 18/3/24 because of the horrible checked out experience today 1/3/24.. How could they charge us for a broken handle mug and a stained fowel? The handle just fell off when my husband washed the mug. The next day they only provide us a mug and a towel. They charged us more than US30 for both items!!! In hindsight we should have taken photos for the 3 days for the mug and towels

The ICON team created a home away from home for us because they treated us like family!

They nickel and dime everything. Don't offer even complimentary water and say the tap water is not safe for consumption.

The roof top bar and restaurant was pretty cool.

Good location and great selection of buffet breakfast. Staff all polite and nice, especially at the front office area. However there were no basic toiletries e.g. cotton buds, body lotion given the price we paid. When reserved the room the price was shown in Australian dollars but when checked in, we had to pay in US dollars which might not be the same rate when we booked in. Not happy about this.

Did not enjoy "Early Check-In Fee" when I was told room was ready. Ready means "On-time" not early.

Loverly hotel located in a safe neighborhood called Las Condes. Icon Hotel is a bit far away from the city center, but one can easily get there with Metro Red Line. It only takes about 20 mins. SKYCLUB23, Icon Hotel's rooftop bar, was great and our group spent the whole evening there twice!

It was perfect

This hotel is located in a lovely walkable area. There is a shopping centre across the street and nearby restaurants. The staff are wonderful - especially the front desk staff. They helped us with arranging transportation and with some other issues. The rooms are gorgeous with floor to ceiling windows and lovely views. The sky club area is smaller than it looks in the photos. The new Italian restaurant downstairs is amazing!!!

Javiera at the front desk was marvelous. All the staff were excellent. The roof pool, restaurant, and entertainment were more than we expected. There’s a fine outdoor food court and the subway a short walk away. The room was a real value.

Ideal for business and pleasure

Comfortable and clean hotel. Friendly staff.

Excellent location, walkable to shopping, restaurants. Loved the view and big windows. Comfy bed.

Generally good but the floor was once completely sticky after cleaning, and the facial tissue ran out and wasn’t refilled one day.