A charming and friendly hotel

Location: Excellent, on Ortigia island but close to mainland. Near open air market & many good restaurants. Facilities: Common areas are superb & luxurious. Room is OK, not great. Bathroom too small, especially shower, which also leaks after each use. Service: At breakfast, service is excellent. Housekeeping is OK, sometimes good, sometimes a bit off. Food: Judging from breakfast, restaurant probably very good. In conclusion: If the bathroom was larger and better, it would truly be a 5-star experience, otherwise I feel it's only 4-star.

It was perfect for 1 night

Just fyi…Air Conditioning is purposely disabled until April…Room was hot during the day…staff would only offer a fan.

The duplex rooms is not practical. And the shower is terribly small. Even though the toilet space is available to make a comfortable shower soace

Beautiful hotel. Staff was absolutely wonderful. Beautiful views.

The hotel is superbly comfortable and the staff have been attentive yo the needs of guests. The building is unique and has preserved it’s original features without compromising comfort. Breakfast staff members have been both very kind to me and to my little dog (thank you, Frderica). Talking about my dog, he loved the room and the bed. I cannot wait to return.

Amazing hotel would definitely return.

Best hotel I have stayed

Anna checked in with me before we arrived. She upgraded our room and provided us with tips on how to get around the neighborhood. Had a great dinner at the rooftop restaurant. Food, atmosphere and service was top notch. Concetta gave us a great check out experience. This hotel is very modern and updated. It’s very close to the old town for eating drinking and shopping.

Excellent location, beautiful hotel

Everything was outstanding, actually we have extended our stay one extra night because of that!!!

The hotel is beautiful. The building is very nice. The rooms are impecable

Beautiful Hotel in a great position, central and walkable to all the attractions Really good breakfast buffet, large clean rooms could not fault it, helpful staff

We had such a wonderful stay. The hotel staff were always welcoming and treated us so well. Our room was very clean and comfortable. The hotel was located in an excellent location: bus to airport was a 10min walk away; bars, restaurants and shops just a short stroll; it was also very quiet so not disturbed at all. Highly recommend this hotel for your stay in Syracuse

This is a lovely hotel, with an exceptional staff. Everyone was extremely helpful, and kind. We loved the bicycles that were available to rent! We had a great time tooling around Ortigia and Siricusa although scary at times!

A beautiful restored hotel from a post office Wonderfully decorated, bright and beautiful Staff was fabulous and helpful Suite styled rooms were spacious and perfect for hosting guests

Amazing stuff really great all the people working there was Top Alessandro at the front desk gave us amazing service .

Amazing hotel at the heart of Siracusa, everything was perfect. From check in to beautiful, recently renovated rooms and very helpful staff. Could not ask for more. thanks in particular to Angelo, he was always very kind and helpful.

An amazing hotel with fantastic staff who are really friendly and can’t do enough for you but are genuine and not sycophantic. The room we had was brilliant - split over two levels with a fab bath it was u like any other room we’d been in. Unfortunately the surrounding area doesn’t match the high standards of Ortea Palace. Not that it’s bad but you’d expect the area to be lovely too and it’s not of the same standard. Still highly recommended but just the surrounding area isn’t five star. The hotel definitely is!!!

This is an exquisite property beautifully refurbished in every detail. The staff make you feel welcome the minute you arrive until the day you leave, the entire time like totality. A few practical recommendations to help enhance the experience would be to provide a rubber bath mat in the shower. The marble floor with soapy water is extremely slippery and dangerous. A trash can is needed under the sink in the bedroom. The bedroom is dominated by the bathtub, a chair is needed here too. An iron and ironing board in the closet would be a nice addition to help travelers immediately fix their wrinkled clothes. Nearly all Marriotts provide them.

This stunning hotel is in a great location within walking distance to all the restaurants and shops. The decor is amazing and the indoor pool was fabulous.

Great location, excellent service

It's a very cool hotel that used to be a post office, so there is an interesting mix of old and new building design. Overall, the room we stayed in was very elegant with high ceilings, velvet curtains and chairs, and antique furniture, with modern technology and bathrooms. The location is great -- just over the bridge which makes it easy to get on and off Ortigia -- and within easy walking distance of all the things to do and see on the island. The only downside is parking which is near impossible to find on your own, so we paid the 40 Euros a day to valet park. Also, the front desk is sorely understaffed, which meant we were always waiting for help. A hotel like this should not have one person working the front desk during check out!

The air conditioning didn't work in our room, which was unbearably hot. They switched us to another room, which was better, but still not great. I spend my nights on top of the covers, sweaty, and waking up during the night. I would not stay here again.

Very nice

Lovely staff at the check-in desk who were so welcoming and accommodating throughout our stay. Breakfast was great and made to order options included was a nice bonus! The rooms were beautiful and clean. Easy to notice since everything is white. Self parking is just in front of the hotel. It’s a public lot and 15 Euros for 24 hours. Hotel will register your car for you with the municipality. There’s valet but not worth it when you can literally walk outside and get into your car yourself and go. Location is central to many sites and easy to navigate. Only downside was that it was a bit warm in the rooms. Thankfully the windows open and it was cool outside during our late May visit. Overall we would absolutely recommend and stay here again!

Wow It doesn’t come much better than this

I recently had the pleasure of staying at the Ortea Palace Luxury Hotel, and I can confidently say that it was an outstanding experience. The rooms were absolutely gorgeous, exuding a perfect blend of modern elegance and timeless charm. The attention to detail was impeccable, creating a luxurious and comfortable retreat. However, what truly made my stay exceptional was the incredibly friendly and helpful staff. Concetta, in particular, went above and beyond to assist us with activity suggestions, making plans, and securing reservations. Her expertise and genuine care made our stay truly memorable. Additionally, the breakfast spread was simply amazing, offering a wide variety of delectable options. The restaurant staff, especially Angelo, Frederica and Stefano provided exceptional service with their kindness and attentiveness. From start to finish, the Ortea Palace Luxury Hotel provided an unforgettable experience, and I cannot wait to return in the future.

Only problem with the hotel is: The bathroom floor & shower tray are both slippy and dangerous and no flannels with very tiny shower gel bottles. Everything else were wonderful with excellent services and great locations.

Beautiful hotel with a friendly and professional staff. The atrium housed a comfortable bar area on one side, with the restaurant on the other side. My travelmate gave the spa high marks. It's located within walking distance of most of the Siracusa points of interest.

Amazing amazing hotel! Silvia was SO friendly and helpful at check in and walked us to our beautiful room. Everyone we met was so nice and accommodating. Breakfast was delicious and we loved everything about this hotel! Only recommendation is to have mirrors and small towels available in the gym :)