The worst hotel Greyfriars ever stayed in

The staff was VERY kind & helpful. Dark, narrow stairs & very small room. Fridge in room, uncomfortable bed, no A/C but given fan. Had to have window open, woken up by sun rising at 4:20am and garbage man emptying glass at 5:15am. No hand towel or washcloth in bathroom. No shampoo only shower get that could be used on hair. Breakfast provided & appreciated. Staff worried we didn't eat enough, very kind. Offered to hold our luggage. Won't stay again.

Sanjeev was kind, present and available. While the room was clean, the mattresses were not comfortable. Be mindful of packing small and not taking full suitcases up 3 flights of winding stairs. Otherwise a clean place to stay in Canterbury.

Considerate staff and convenient location

Absolutely terrible, we didn't stay the night. The hotel had more creaks than a haunted house. The smell of old was a hell no, it could of been death... we couldn't be sure. We didn't hang around for too long before ordering a stay at the Premier Inn a little further up the road. There was a deep dark red/brown colour on the net curtains, we were 100% that was blood. The toilet was small and cramped, we believe people missed the toilet and aimed for the floor as the stench was unbearable. Even to stay 10 minutes was unbelievable, my partner even sprayed her perfume around the room but the bad odour was over powering the stench. We had to make up an excuse just to leave the hotel. I paid for the death room for about £70, non refundable.... they can use that money for the demolition needed. I paid £119 for Premier Inn and that included all you can eat breakfast, a no brainer. Stay away from this poor b&b, not worth your hard earned cash. 3 Stars?? Were they on their last breath???

Our family of four had sufficient beds The location is mid-town. The continental breakfast was ample. And Mr Sanjeewa was exceptionally kind and helpful.

For the price, it’s a solid and affordable option in Canterbury.

Cheap and cheerful accommodation in the centre of Canterbury

Perfect location for the Marlow theatre. Website said noise maybe an issue due to central location but we had no problems on a busy Saturday night.

We were in Canterbury on business and spent very little time at the hotel. Continental breakfast was fine, the room was fine, but the bathroom very tight. Overall, had a good time. Friendly staff and excellent access to the city. Very close to the theatre and Cathedral.

It may not be luxury but for a night or two you could do much worse. Staff are very friendly and helpful. Amazing location just off the Main Street. A few mins walk to all the shops and bars and a stones throw from the cathedral. Very quiet at night (apart from a bit of noise from neighbouring rooms as walls not the thickest). Very small but functional en-suite and the shower had as much power as a dribbly baby. Plentiful hot water tho which is good. TV, mini fridge and kettle on the room along with a tower fan. Bed is comfy enough but an extra pillow would have been nice. Breakfast is hams and cheeses. Bread and crumpets for the toaster. Butter, jams and various spreads are available. Fruit and yoghurts plus various cereals. Fruit juices, tea and coffee too. All perfectly agreeable. Use them for parking and you get a cheap rate at a nearby carpark, about 5 mins stroll from the hotel. Would we return? probably.

Charming place, with a very friendly and helpful Innkeeper. Perfectly located close to the Cathedral and the amazing centre of Canterbury.

Clean place, good location, helpful staff

Loved the room, the family room, very cozy and perfect for what we needed. Could have been a little cleaner, dusting. Also advertised toiletries and hairdryer. There was not any, we had traveled without, so we had to purchase. Also, mentions desk/laptop space in family room, there is not. The king bed is very tilted, not really comfortable. The bathroom does need some work but was clean and functional. Pictures should be updated online. I would definitely stay again, but not for longer than a couple of nights. Extremely convenient to Canterbury.

Dried stained saliva on the walls, dirty bathroom.

My stay was good, welcoming and was warmful.

location convenient to cathedral, but property so old needs a major renovation: plumbing esp.

Parking lot was supposed to be accessible but nothing was mentioned in the announcement nor through any sorts of pre-arrival communication. We got stuck with our car into a city car park that was not cheap without having any options available.

Not great. Cheap and cheerful is one thing.. but cheap and dirty isnt acceptable. The carpets are filthy, the bin in the room had even been emptied from the previsou guests. Not great at all.

Friendly, helpful & efficient staff.

The hotel is definitely convenient; it was a ten minute walk from the station and is located RIGHT in the centre of the old town. The staff were pleasant and welcoming. The breakfast was simple (toast, cereal, fruit, yogurt). The first morning the dining room was busy; the fruit and yogurt disappeared quickly and weren’t replenished. The second morning was quieter and staff had time to refill things. The rooms were clean, but shabby. Wine stains on the curtains, holes in the wall and broken hooks in the bathroom. There wasn’t anywhere to put personal items in the bathroom. A small table or shelf could have served that purpose. The stairs in this property are VERY narrow. It was difficult to go up them with even a small suitcase. Larger suitcases would have been a problem, In summary, this property is just okay. Clean and welcoming but presentation needs work.

Price/Quality not in balance. Very outdated place, old, poorly maintained, loose and worn out carpets on the stairs that will lead to dangerous situations. In case of fire one will be trapped......... No-effort-breakfast. All prefab stuff, not even a boiled egg or fresh coffee. Does certainly not meet minumum standards

I don’t suggest anyone to consider the place to stay. The location is very good，but the staffs are not friendly and helpful at all. It is cheap but the basic services are missing，not to mention the breakfast has nothing to offer!

It was a lovely old building and quite basic in terms of amenities but the best value for money if you want to stay in the city centre and have shops and pubs immediately around in Canterbury. Would definitely stay again when on a budget!

At £50-60 this would have been fine but at a little over £100 for one night, I expected better. Strange smell in room coming from bathroom, dirty walls and overall didn't seem very well kept.

I would not stay again. The room was not as advertised. Next to the front door which was slammed often during the night. Ground floor room with outdated scrap furniture. Noise from deliveries in the street at 04:00. Room was very hot and no ability to turn off heating as controls removed. Mould in the bathroom. This is less of a hotel and more a hostel. Not worth over £50 a night. I suggest a max of £20 would be more appropriate. Feedback given to staff at the property who didn't care.

The shower drainage was stuck, bath water was soaking up above my feet, it was very disgusting. The shower tap was difficult to use and had to use brutal force to turn on. I finally asked my wife to endure not to take bath on that night. carpet old and dirty. stairs very steep and narrow, room. door key is kind of toy that all rooms can use the sane key. the room door was difficult to shut and open, had to kick open and pull hardly to lock. the only reception man answered door very late after we rung the bell outside the hotel, i was asked to pay £15 in cash immediately to park the car but it took me 10minutes to walk from the hotel. but once I reached the carpark,. i saw that the parking payment machine didnt cost so much actually. this stay was actually a scam, what a horrible experience with so much complaints from my wife

Situated in the heart of Canterbury city centre. The hotel itself is little dated but clean. Creaky floorboards.

This is the most dire hotel we have ever booked. The photographs on the Hotels.com site are totally misleading. The room was only as big as the double bed. We walked in and walked straight out again and found somewhere else to stay. The local Travelodge was cheaper and cleaner.

Fundamentally a student lodging house letting out any empty rooms; basic is an overstatement. No bar or restaurant; no staff, only one caretaker; no toilet tissue in the en-suite; grouting has black mould; twin beds pushed together with a gap in the middle; double duvet inside a king side cover so not full coverage of the bed; no TV remote; bedside lamp not working and a broken shade; no lounge or refreshment facilities; narrow, winding stairs; no provision for mobility difficulties; car parking is an extra charge and a ten minute walk. All in all, this is more of a hostel than a 3* hotel. The one member of staff was very friendly and helpful but had no authority to make any recompense.

A good example of you get what you pay for, relatively cheap for the Canterbury area but then it wasn’t a great place to stay. Rooms were very small in desperate need of decorating, my TV had been taped up moments before being shown to my room which I wasn’t impressed about, breakfast was extremely poor limited options and no effort made.. I will say though the staff or staff member was friendly.

Difficult to find, but was close to the city centre so close to the theatre. Owners helpful and accommodating. Good continental breakfast.