Really nice rooma and staff. Close to restaurants. A bit noisy from street, but earplugs helped, so slept well.

The pool was very nice and calming but my favorite part of this hotel was that it was super affordable for a really nice two bedroom hotel! We did have some inconveniences with the smart stove but other than that, we were able to make ourselves at home in no time! We appreciate the staff for always assisting us and making sure our place was clean after a sandy day at the beach. I felt completely safe and enjoyed walking and exploring the TULUM Center every morning and nightclubs every night. I also enjoyed overlooking the local city through the balcony and really nice slide open doors.

Happy with our stay, everything as expected.

We had a really great time at Biwa, stuff is super friendly! Rented bikes there and there is a good cafe just in the same building. Amazing location and rooms have air conditioning!

Was a great hotel to stay

Room was spacious with king size bed ,clean has a ground floor pool and rooftop area. Would recommend

Carlos was such a great host!

I will definitely stay at this hotel again. Walking distance to clubs, restaurants and pretty much anything you may need. I love that the rooms are spacious and felt very much like a week equipped apartment and not just a hotel room. The staff was great!!!

This hotel was cool! Pro: there is a restaurant and the food was good. Service great. Con: the bed was was uncomfortable. If you want a clean and safe place to lay your head and have a nice hot shower, this spot was great.

The hotel is amazingly modern and clean. The rooftop patio is very peaceful. All the staff are very friendly and helpful. The hotel is conveniently located. It is close to downtown main strip and a few blocks from a Colectivo stop, which provides efficient transportation to Tulum Ruins and Akumal. There is a very lovely breakfast place, Vitalis, a block down the road. The staff are very friendly and the food is good. The only problem we encountered was that the hotel is by a very busy and noisy street. It is hard to sleep if you are a light sleeper. Ear plugs and keeping the air conditioning on help lessen the stress noise. We highly recommend it.

Very nice condo, big space, and it was walking distance to a few eats.

I traveled with my family (2 adults and 2 kids) and we stayed in a 2 bedroom suite. The space and rooms were great. The hotel is located in a busy and noisy street so just bring your earplugs. I would stay there again.

Very lovely staff and an immaculately clean hotel. Spotless. Shame the rooftop bar is closed.

Bon séjour appartement spacieux, mais. Bruyant. Hôtel central bon rapport qualymrix pour Tulum Pueblo.

Stayed here for the great reviews on the hotel and previous reviews were right. Totally recommend for a comfortable, clean with good water pressure, comfly beds and decor

Service was really good, clean facilities and close to everything in downtown

It was a good stay

Biwa hotel is a very nice hotel very clean, Big high ceiling room with awsome shower The fridge needs improvement but the room was great with cold ac. The staff are amazing hotel has their own rental car wich made it better than taking taxis. The roof top has a nice view but the pool was excellent to just hang out play some music and have some drinks.

The hotel was simply good. We a family of 4 stayed in a one-bedroom suite and it was a great stay. Would highly recommend it.

Close to downtown, very friendly and accommodating staff, very nice pool

Lots of choices in downtown Tulum but Hotel Biwa is absolutely beautiful (rooms are new and stunning). I am a U.S tourist and the staff go above and beyond to help you with excursions and any transportation you may need, talk to Carlos as he leads the logistics and speaks perfect English as well as Spanish, great guy as well. Overall great experience, hotel is in great safe location close to most restaurants and attractions. As a solo traveler had no issues walking back and forth at night from the hotel. With the stay!!

The biwa was a great stay. Lovely staff. Lovely and clean property and also a great pool. I will stay there again for sure!

Location

Had an amazing experience. The staff is very welcoming and helpful. Rooms are spacious and clean. Breakfasts in the cafe are nice. Bar in rooftop is closed but we were still allowed to sit up there. Pool was small, but pleasing. 10/10 would return again.

Nice hotel, nice staff.

The hotel is really nice, but the location is in the GHETTO! The hotel has no parking other than 3 parking spots in front of the hotel.

This hotel is a great deal for the price. The staff was very friendly, the room and pool were clean. It’s literally blocks away from where all restaurants and bars are at. Overall a good choice if your looking for an affordable place to stay near tulum.

Very clean, very helpful staff, fast internet, good location

Great small hotel with a friendly atmosphere. Restaurant is great, and staff is very knowledgeable about the area.

The Hotel is as advertised. Within a 4 minute walk to downtown Tulum, and less than a 15 minute taxi to the beach. Staff were friendly and helpful when needed. they also spoke great English. There's free parking out front of the hotel, but not a lot of it. Only 5 spots actually. But there is street parking on two of the streets that surround the hotel. I had to park on the street a few times, and I was able to find a spot without problem. My only criticism would be that the windows are very thin. And no I don't mean the walls. I could hear street noise very clearly through the bedroom sliding doors. Same goes for the windows above the beds in the second bedroom and the kitchen. We were on the 2nd floor (which is the 3rd floor for Americans) and were woken up almost several times a night because of street noise. That being said, I would recommend this hotel cause of the value and service. We paid $115 USD per night for a 2 bedroom suite with kitchen. That's a good deal! Just make sure you ask for a room that doesn't face the main street.

Staff at front were not good.Roof bar and top not available.Pool was a little tub.Stayed one night and left ...please refund 2 nights because of this!

This property was very nice and clean, and in a great location! Staff was friendly and accommodating.