The property was fine, looked nicer than the actually quality of the property. The shower water pressure was not fantastic and it mostly stayed at medium warm. Our room looked nice though! The staff only spoke Spanish, though a nice young man did give us directions in English once — only saw him the one time. I speak middling Spanish (enough to get around) and my partner elementary Spanish. We were able to ask the staff for directions to the bus station just fine. The staff was overall, cold. Not rude, not mean, but cold. The location is in the corner of the center which makes everywhere you might want to walk about 10-20min away. There is a public bus station just a 5-8 min walk from the hotel which was the best part about this place! We were really really peeved when they charged us an absurd penalty for a used towel. We were charged $50,000 COP (a third of the cost of the room for a night) for the towel you step on when you get in and out of the shower. The shower is flush with the floor and it leaks out into the bathroom. We wiped the floor down with it 2 nights in a row. It got dirty. We were charged a penalty. The towels (bath, hand, etc.) are really thin and rough. There’s no chance it costs that much in Colombia to replace that towel, or to simply wash it — or god forbid — bleach it. We felt like we were ripped off. It was not a good check out. But, we didn’t speak enough Spanish to contest it, so we paid. Would not recommend.

Mal servicio

Great service and location. Although they did make a mistake by not giving us 3 single beds eventhough I chose this option and gave them a separate email regarding this too. However everything else was incredible.

A one night stopover in Santa Marta, it was lovely. Clean comfortable room, a great roof terrace and love design details in the decoration of the hotel. Really helpful staff, a free tour of the city in an electric open sided car, and a very good breakfast

Hotel is nice but location sucks. Didnt feel comfortable walking at night. Standard room is small. I wanted to change to another room but there was no manager at that time. Afternoon lunch was fine, but dinner time I ordered a sandwich and they said it was very good and it wasnt! I took one bite and could not eat it. It was gross! I asked if i can order something else and they said it was fine. When I got the check they would not take the food i dindt finish off the bill. The restaurant manager was rude and said it was not their problem and I had to pay for it! I was so pissed off! That night I was gojng to the bathroom atleast 5 times. One one toilet roll and had to call at 3am to deliver another roll. I Called next morning several of times and receptionists said she was in a meeting. After i called after an hr and still same thing. Finally after 1hr and a half I was able to talk to her but at that point i was fed up! I tried to get my money back for the next 2 nights and ofcourse manager said it was none refundable! I end up booking at another hotel that morning and they kept my money and I didnt even stay there! Horrible customer service!

Very nice hotel, good price for the nice rooms and restaurant

Really helpful staff!

Professional and highly efficient and competent staff. Great work. Santa Marta Historic District could be sometimes chaotic for the unfamiliarized tourist.