We rented for the water park, and couldn’t use it. They told us it wasn’t include

The home was not well kept, the carpet was dirty, the walls were dirty, and the condition of the furniture was not appealing. The reservation was changed at the last minute by the managing company for a home that was not as good as the one reserved but the price remained the same.

It was my mistake of not reading reviews before I booked but just like other reviews say the Place and pool were dirty. I was charged for “stained towels” even before they washed them, when obviously they were just dirty, make sure you report everything you see as soon as you get there otherwise they will charge you when you check out

There wasn’t many towels, some of the beds didn’t have blankets. Tiny ants all in the kitchen. Blinds broken, curtains where barely on. Dirty walls and now dish towe. The house was barely cleaned. The pool heater didn’t work until the end of the second day. I will be visiting again just not booking it through here. They didn’t answer my calls for real when I called about the heated pool. I had to clean the leaves and all myself. It was trash already in the bin before we were able to put our trash in there.

The property was in excellent condition but we were forced to sleep with high A/C temperatures because the owner refused to lower the temperature anywhere below 72 degrees. At 72 degrees the A/C almost never would turn on and there was a lot of humidity outside. We were a large group and everyone was uncomfortable with the temperature settings in the house. The property was excellent but this issue completely ruined our stay as we could not sleep properly.

Ok. I walked into my property is filthy and sanitary. The financials from Park soiled carpet was dirty the pool has not seen chlorine in quite a while because it had mold at the bottom around

We typically rent here for access to the waterpark but apparently this rental company does not provide access which is not mentioned at booking. Additionally this house appears to have many issues brewing ie step is broken, cleanliness is lacking there was blood on pillows, Ice machine did not work, jacuzzi did not work, internet was weak and eventually went out completely, worms coming out of shower light fixture and missing tv remotes

It would have been great if the beds were not broken (2 kings) and the carpets weren’t filthy.

First of all Encore Resorts is amazing but we thought we booked thru them but it was a third party called ACO vacation rentals and they was so nasty there location rental was a house in Encore Resorts but not affiliated with them. They had broke appliances and none working pool,stove,refrigerator and more. Expedia gave me a fund in full once they tried to reach ACO vacation rentals and got the run around. Always double check before booking that it’s only thru Encore Resorts they are awesome. If it’s ACO run as fast as you can

Pool was good. The beds need new mattresses and the place needs a good cleaning and a painting .

No Shampoo not Enough towels

I messaged the property prior to booking to inquire about the use of the resort ammenities, which i was assured that we would have access to. I arrived and the house I rented was not part of the encore resort management, so i cpuld not use their facilities. I could not even pay to use them. I had no way of knowing this when i booked despite my communications with the resort. I paid extra for heating the pool, which was never done. When i arrived, the furnace did not work. Someone was sent out the next day to repair it. The garbage disposal did not work, however no one came out until the day before we left to fix it. House was in need of cosmetic repairs, looked a bit neglected. There were very minimal kitchen ammenities, no pot holder, no spatula, only one small pan and two pots and one round cookie sheet. The grill was dirty, there was nothing to clean it with...i could go on...the area was nice, close to parks and shopping. I will not be renting from this property again.

We stayed at the same resort in October last year and very much enjoyed.At time of booking we did not realize there are numerous property management companies. This time arsonist we used ACO and were not happy with property condition and service. Dishwasher was not working and not resolved during our stay and interior of home was not great - needed a coat of paint. Additionally when calling for service there were long wait times with ACO

This property is managed by a third party who does not maintain it well. Several things were broken. We found a old dirty sock in one of the beds. The spa, which we paid to heat, never worked. We found food debris on the floor in the living room when we arrived. Lights were burnt out. Lighting fixtures and shades were broken. Furniture and walls were stained. One of sliding door wouldn’t lock. The property was certainly large enough for our needs and it was centrally located, so if we go back we’ll book directly through Encore.

The house has bed bugs, no internet, no cable tv. I try to reach the property mamager and never answer or call back. I want a full refund

Nothing!! Second time their. By far Aco rental at this property very unprofessional and everything was broken even the washer!! Pool poor maintenance!! For what they charge for a week it’s was a shame!!😡

We were really excited about our stay at encore resort we looked up the actual resort and thought it would be a perfect fit for our family. After we booked from Expedia we got instructions that prior to check we had to reach out to confirm our reservation and get check in instructions. We attempted to do that the week prior to our reservation only to find out that the house we book was managed by a company called ACO and was not actually managed by encore resort. It took us a full week to confirm our reservation with this company because no one ever answered the phone. Expedia was no help with trying to track down the company. Once we finally got in contact we had to provide pictures of my ID and credit card thru email which was concerning because I was scared of fraud. Once we got to the actual resort and got to the house the door code that we were initially given did not work so we had to track someone down to assist us. The house was dirty and poorly managed. There were multiple item that was broken like wall outlets burn marks on the dining room table the carpets were all dirty the screen door for the pool was broken and on the ground. The pool was dirty the sheets and bedding had stains all on it. There was like 8 full trash bags at the end of the drive way when we arrived. Because the house was not managed by encore we could not access the resort amenities like the water park which was really disappointing. Book thru encore resort and maybe get a better experience.

I didnt like that I could not use the amenities due to a 3rd party booking.

The property was beautiful. I didn’t like the false advertising between Expedia and the Aco company I rented thru. The entire resort was advertised in the offer but once we arrived we weren’t able to you use the amenities and entertainment at the resort. They said Expedia and Aco do this frequently and next time to book directly thru them for cheaper rates and access to all of the facilities and attractions. We were limited only to the features of our house. Plus it took 3 days to get our pool fixed and clean

My WiFi did not work Aco rental company is horrible we had no internet or tv for 4 days The ACbroke Too much to list

Pros: -House is spacious and beautiful. Large enough for our family of 12. -Clean but not spotless(not complaining). -Washer and dryer available -Large Kitchen with everything needed to cook our meals -Very comfortable beds Cons: -Pool was green and they cleaned it after the third day of our stay, not very clean but cleaner than green. Only 2 towels per room in the house, we had to wash towels multiple times during our stay. - Foul smell coming from the shower and sink drains upstairs. We spent most of the time visiting amusement parks and didn’t need the pool most of the time, it would have been a disappointment if we were planning on staying enjoying the pool.

I emailed everyday for them to clean pool it was green when got there no one helped me out! Lepta sending emails to “please wait” Stayed 3 days with a private green pool very dissatisfied

The house alone was beautiful and Almost perfect . The home bever really got cool and the sink leaked, maintenance came out 2 days later but he was very efficient. If they work on these the house would be excellent. Also the company who managers the property can learn some customer service skills. I was trying to do early check-in but they can't refusing it, just to find out my paperwork wasn't completed instead of them telling me this since 7am and finding out at 2pm. But i love Encore this qas my 4th experience with them.

Pros - great location to everything, house has plenty of space and nice pool area Cons- house is not very clean- dirty carpets, dust everywhere, sticky vinyl, big wasp nest by our pool (called on this issue but never taken care of) dirty pool (found a shoe, googles & trash in pool filter) and last no lounge chairs so we had to lay on towels by pool. Also pray for good neighbors because we had a party beside us until 4am most nights! The houses need a little TLC but overall decent stay.

paying I received an email from Aco the management company with the contract to sign. Then they wanted my picture holding credit card and iD next to my face and I felt uncomfortable doing it so but ok....got the email confirmation and door code etc...got there and was with my kids and dad at the door for about half hour unable to open the door...the lady told me to go through the back and I did and was able to get in, they gave me the wrong door code.The contract specifically says no dogs and I am ok with that because I don’t have a dog(the smell of dog all over the house was strong) turned the ac and it was ok....no coffee machine and went to Walmart and got myself one. Called to tell them about the smell and the coffee machine because there is a fine for having dogs I believe is 500$ and did not want them to think I stoled the coffee machine. Paid for them to put heat at the pool for the kids, nothing pool was dirty inside with papers and balloons outside of the pool garbage all over and the remains of a Marijuana cigarette. Was not able to put my garbage in the bin it was not emptied. Wet carpet at the one of the kids bedroom that would not dry it up while we were there, they tried to clean whatever stains was made and we stepped in so many times kids socks got soaked. The miscommunication was unbelievable plus pool was not heated when requested and not clean for us to go in.said was going to emergency clean the pool and refund days of pool heating, did not happen

This has had to been the worst stay ive ever had in a vacation home...where do i start...Reached out at check in about cleanliness of home and requested to be move..was told i had to wait for cleaning crew to inspect ,445 i was told. Cleaning crew was leaving at 5 and would be there first thing in the morning..mind you home was dirty,furniture was stained it had roaches. We spent the entire day washing linen vacuuming sanitizing. The pool was dirty we paid for heated pool..smh the overall experience was terrible. After two days i was told id be compensated but never heard back feom company....Ive booked with encore resort numerous times and ive always checked in at the clubhouse. They told me they wasnt affiliated with ACO vacation homes and thats who we booked with...the only thing is it isnt listed anywhere until you book. Everything says Encore resort... asked about the grill and was given the code when i toiched the grill cover two huge rats ran from underneath. It was covered in rat droppings..Please please please do better with your cleaning..this home was horrible we was forced to stay because trip wasnt refundable and we drove 7 hours only to be uncomfortable for 3 days...I would really feel bad to upload some of the pictures..

Extremely dirty , cockroaches, pool lights never worked , hot tub stayed on for the 9 days we stayed , when we first got to the house one toilet In the bathroom upstairs was flooded was on hold with management company for 45 minutes waiting for them to tell me they cant do anything about the issues.

I'm the future before booking with this company I will make sure that all the amenities are included

We took our first family trip with our newborn twins to Disney. The day of check-in when we arrived to the home, the alarm was going off. We could not get the management company on the phone. Sent an email and finally contacted Hotels.com that was able to contact the management company. They finally sent someone to fix the problem at 10:30 pm. With babies crying and frustration building I asked the management company ACO vacation homes for a call back the following day. I still have not received a call or apology for the inconvenience. I will say Hotels.,com staff that assisted me were great. When we finally got settled we noticed that the place had not been cleaned very well as there was an old box of open Krispy Kreme doughnuts in the cabinet. The sheets on one of the beds had a stain. The curtains were broken and the sliding glass door was broken. But the biggest issue I had was that the service I received after the problems observed was the absolute worse service I have ever had. I’m in the service industry and no one should have to endure this type of product and service.

Property was in a great location. You have to pay extra to heat the hot tub and pool. They could absolutely use new furniture and linens. Pretty dirty. This is not a place to stay for a couple of nights. Its more of a long term rental.

We stayed there to celebrate Thanksgiving with family and friends. They really need to give specific instructions for checking in the Resort. We had to look for the actual main entrance because wew were not told that there are several entrances. We were not instructed how to open the door. They're good answering emails, but they do not answer the phone when you call them for any issue. Property needs cleaning. I had to clean pool area,( since I was going to receive guests) and there is only one roll of toilet paper per bathroom.I sent an email to ask how to turn on pool lights and jacuzzi jets and instead of an answer the reponse was that if I wanted to heat the pool I had to pay extra fees??? Couple of hours later a technician came and said he would be back and I'm still waiting for him.

First, we couldn’t see exact pics or details of the home we were renting on this website. Security to get into the community made us go too many times to register since they couldn’t get it right. Then, we had to wait outside two hours after we were told we could check in.The cleaning crew was still there so we couldn’t get in.Since they rushed, all towels were hung still wet.The BBQ and pool heat was extra which is ridiculous since I rent homes in Orlando all the time where it’s included. There is no WiFi. They sent me passwords which none worked, I called and nothing was done.One of the WiFi networks given even said it was not in range. Some outlets don’t work, one shower clogged, outlet cover broken, bleach stains on comforters, and not enough pots, pans. We couldn’t even make pasta. Homes I rent in Orlando always come fully equipped with stroller, playpen, games, slow cooker, blender etc and this one has barely anything. There are so many better options for rentals in Orlando.