The property managers/owners were very prompt in answering our questions. There was a glitch on the part of VRBO technical department, and we did not receive our check-in and other mail information in a timely manner. As soon as our hosts discovered this issue, they promptly sent the information to us via another method. They also contacted VRBO for technical support to correct the previous communication errors. We thoroughly enjoyed our stay. The information about the property on VRBO did alert possible guests that the unit is on the second floor. That was very important for us to know since our group were “seniors.”