The bathroom had hair all over it. The fridge didnt work and there were no blankets on the beds

I started scratching myself, 5mins later felt something crawling on me I look around its bedbugs, I went to the front desk showed them the videos of bedbugs in my bed, I ask them move me in another room, they told me I can get a refund or go back in the same room with the bedbugs🤔remind people it’s 2am where am I supposed to go with no car, I said refund they gave me my security deposit and told me I’ll get a refund in 2-3days, what if I didn’t have money left to afford another room with extra cost fortunately I had a few extra dollars, but I had to walk 9 blocks to get to the next hotel, I spent a extra 30$ after hours, they didn’t accommodate me for having to leave at 2am and pay extra money for a different hotel, they didn’t say sorry or offer any type of compensation for their bedbugs, I couldn’t get the proper rest for work I had to miss work because I was tired, Best western had bedbugs and I had to suffer because of their lack of care, If the other hotel didn’t let me book late for some extra money I would have had to sleep in the lobby possibly stuck outside in the cold or either get in the same bed with the bugs was my options,No accommodations no remorse I wouldn’t recommend anyone go there the customer service was terrible, they need to create a policy for these types of situations, it wasn’t my fault bedbugs were present but ME THE PAYING CUSTOMER HAD TO SUFFER WHICH WAS UNFAIR AND INCONSIDERATE!!!!

Would not stay there again, room smelled of smoke. Mold in the showers, no comforter on beds

The story was nice. The breakfast offered was average.

Enjoyed our stay.

front desk staff were very nice. rooms were clean. breakfast was good

The room was clean and staff was very helpful

I showed up and they had switched my booking completely, and when I talked to the manager Patel he just told me he could refund me and wouldn’t give me any discounts. When I asked him why my room had been switched and I hadn’t been notified he said “I am notifying you now” when I had shown up. By far my worst hotel experience. Besides terrible staff the room was not as clean as I would expect for a hotel such as this.