the view, the garden,

it’s a bit hidden and the road was in construction so finding it was tricky

the day before I was to arrive, tried to pressure me into making an electronic cash transfer of 500 pesos to some bank account. i was told I would lose my reservation if I didn’t do so. I flatly refused to do that because none of the 8 other properties that I had already visited through Booking.com had done this. furthermore, this is a common form of fraud in many countries including Mexico (already learned through experience). they backed off and I proceeded to arrive at the time I had told them I would arrive. After making full payment for my room with my bank card I had to wait for an hour and a half before I was given a room . by that time it was 2:30pm. I was tired from my journey and needed to rest on the bed. Fifteen minutes later I was rudely awakened by two men on top of the roof of my room, pounding on a pipe with sledgehammers. I had to go down and protest to management. one final thing: this property is far outside the town — so far that it’s on a dirt road that isn’t even fully connected to other nearby roads, so if you are thinking of walking to it, think again. definitely the poorest experience I’ve had in 4 months of travel through Mexico.

For starters, it's a beautiful property with a spectacular view of the mountains. I walked to the town centre in less than 20 minutes. The hills and cobblestones in Tepoztlán are not for the faint of heart, but a taxi is 40-50 pesos. The helpful, friendly staff, who seem to be a close-knit family, were always available and ready to drop everything to answer our questions or tend to our needs. The pool was just right for this Canadian after my hike up the mountain and back – my family preferred the jacuzzi! Breakfast was simply superb on all counts: choice, flavour, portions. Please note we stayed two nights, not the "one" shown, and we hope to return in the future

Our family has nothing to add here. I would not recommend it—nor little else in Tepoztlán—to anyone with a disability around mobility.