Fully equipped. Comfortable bed. WiFi and TV options Inc Sky, Netflix & Prime.

The smell in the lift

The property was very clean had everything you needed great location for channel tunnel x The private host answered my message and was very helpful on recommendations on restaurant’s definitely will return x

Easy check in. Parking! Good kitchen, and comfortable

Sofa was a little grubby

Everything was what you needed, great location for our stay before handing off to France.

Bright, airy, very clean and spacious - excellent value for money. Would definitely stay here again. Particularly liked how easy it was to join Wi-Fi, the kitchen was small but perfectly formed and had everything we needed. The host also accommodated our requests which was greatly appreciated, convenient parking too.

Minor minor downside was it was up quite a few flights of stairs but it did have a lift! I was just nervous to use the lift, so not really a downside at all!

I recently booked a stay at 1 or 2 bed in Folkestones West End in Folkestone through Booking.com, and unfortunately, my experience was far from satisfactory. Despite looking forward to a relaxing stopover during a long journey with my family, including a 10-month-old baby, our stay turned out to be marred by inconveniences and disappointment. Firstly, the property's check-in policy proved to be extremely rigid, even though they advertised self-check-in facilities. We were delayed due to unforeseen circumstances and heavy traffic, and despite our attempts to communicate, the owner refused to wait for our arrival or offer any flexibility. This led to us being stranded without accommodation for the night, causing undue stress and anxiety, especially considering we had an infant with us. Booking.com customer service was responsive and acknowledged the issue. However, their efforts to reach out to the property and resolve the matter were ultimately unsuccessful. While I appreciate their attempts, I believe there is room for improvement in advocating for customers when faced with such situations. I expected more from an accommodation listed on Booking.com, especially given my loyalty to the platform and its reputation for delivering satisfactory experiences. Unfortunately, this particular experience has left me disappointed and hesitant to trust similar listings in the future. Despite the inconvenience caused and the property's lack of flexibility, I have not received any refund as per the property's policy, nor have I been offered any compensation, voucher, or alternative resolution from Booking.com. This has only added to the frustration and disappointment of the overall experience. In conclusion, I would caution future travelers to consider the inflexible check-in policy and lack of support in case of unexpected delays when booking at 1 or 2 bed in Folkestones West End.

Very quiet; could not hear the seagulls. Excellent location 10 minute walk into town. Clean and pleasantly warm. It was nice that coffee etc. was on hand. Also car parking.

Ceiling in bedroom a bit low, the room itself was fine, if small.

Nice soft towels and a hair dryer

Top floor and the fish tank