Proximity to public transportation made it easy to visit Chelsea Flower Show and Central London while staying in a lovely peaceful neighborhood. Great location with nice local cafe and dining. Kew Gardens Victoria Gate is a short walk through nice streets. Loved the washer dryer. The apartment was very clean, quiet building, street noise died off 10:30pm to 6:00am. The queen bed was very firm but comfy with nice sheets.

Keys were a 40 min round trip walk to a convenience store pickup/drop off - important to know before arriving with bags from an international flight. We took Uber from the airport so could stop to get key, but the code given did not work and the convenience store clerk was just a middle man. We called a support number specifically for getting the key, and they said the key hadn’t been dropped off yet. Uber dropped bags and husband on bench near apartment and I walked back to make time for the key to be delivered to the convenience store. The code still didn’t work, support number said I had to contact owner for a new code, finally got code, and walked back to get us in. On leaving, we had a morning flight out of Gatwick so I needed to take a round trip Uber to drop the key at the convenience store before going on the underground for Gatwick airport. I was asked to send a photo to confirm drop off. The large bed in the front bedroom had a very thin futon mattress, it would be like sleeping on a sheet on the wood floor. There was just two of us, so we slept in the back bedroom with an extra firm mattress which was comfortable. The fold out couch sagged into a V when we sat on it. We didn’t unfold it, so I can’t vouch either way for the comfort of the bed. The toilet buttons were broken and would stick 8/10 flushes and we had to fiddle to stop the water. The tub/shower was narrow and slippery, hard to safely stand up to shower and hard to get out. With a lock box on the kitchen door, new bed and pull out couch, a rubber bath mat, and fixed buttons on the toilet it would be the top place to stay in Richmond. It is lovely and has great potential!

Nice, clean,

only one set of keys and this was not made clear before we got there