Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: My family and I enjoyed the vacation rental home it was beautiful and peaceful with nice views

Rating Details: The property manager was somewhat unhelpful. The vacation rental was very dirty. I was very unhappy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Visited Smokies with guests and young kids and were excited to be staying at a secluded cabin with great views, but little did we know that we would be welcomed by a poorly managed house. The water in all faucets smelled of being sewage water, notified the management but they did not send someone to address the problem until late morning the next day (that too after repeated follow ups) and we were left with no water to wash, cook, or shower. Once that was fixed, the master bedroom shower turned out to be completely clogged and not draining. They fixed it temporarily, only to be not draining again the next day. We planned to make use of the hot tub the next day but we were shocked to see that the tub was completely stained of dirt and the water was brown. The chlorine dispenser floating on the water was rusted and worn out as if hadn’t been replaced for ages. The water did not seem to have been replaced as the property claims to do between stays. Lastly, and very importantly, the property location is not suitable for large vehicles unless you’re driving 4WD. They have multiple steep V-shaped turns to reach the property atop the hill. It led to nice views but I’ve no intention of risking lives again. It does not take much for the property to clearly state this on their website. House was otherwise clean. Sid not have a TV in the main living area. The property also is not located within their resort but is somewhere totally outside. Overall, good views but with an extremely poor experience for the hefty cost of renting this property. Not coming again and will not advise.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This cabin had a stunning view and was very clean. It still feels new and we had a wonderful time. It's located close enough to the grocery store, activities in Gatlinburg and Pigeon Forge. The only complaint was that only half of the hot tub jets worked, but it is still usable. I would highly recommend this cabin.

Rating Details: The property manager was adequately helpful. The vacation rental was somewhat dirty. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Located in the mountains so the views are beautiful. The property has newer updated bathroom fixtures and tile but the property is dirty. We found stains and food crumbs on the counters from previous guests, dishes had caked on food placed back in the cabinet, the light fixtures and fans had thick layers of dust on them, visible layers of dust on furniture. Something was spilled down the wall in the loft area. The sheets didn’t look fresh and had stains on a couple of the pillows. The floors had dirt piled in the corners. Made me questioned how well anything else like the showers and toilets were actually cleaned. The rental company told me they would bring new linens but a house keeper wouldn’t be able to come out until later the next day. I told them I would just clean everything myself. So gross. I know this property is in the market; the owners may want to visit the property. It’s not being very well taken care of. We have rented from this company twice. Our first experience with another property was amazing. This time not so much. Who wants to spend thousands of dollars to stay in a dirty cabin and have to clean on your vacation.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Overall, a great experience and a very nice cabin. Areas for slight improvement: quality of mattresses, quality of pillows and hot tub cleanliness (not clean enough to use).

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Better than I imagined. Pictures don't do it justice, even more beautiful. Everything I could have imagined and more.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Had an amazing time during our stay but the water smelled pretty bad yall have to fix that it was disgusting smell.

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Overall, my family and I had a good stay at this rental. We enjoyed the views, the mountaintop location and the house provided for our needs. However, the space was not cleaned well even at a basic level. There was dried food on the stairs, the carpet too easily left hair, dust and dirt on anything that dropped on it, food crumbs on dining chairs, leftover trash from past guests on the deck, and food and grease on the range. The lights were only half working in the kitchen which made it very hard to operate at night as we prepped food ahead for hikes the following day. It’s apparent that they rely on guests to report maintenance needs instead of inspecting and being preventative. Kitchen really needs an update on stocking items for guests - some basic cleaner, a scrubby sponge for washing dishes, storage containers and a few coffee pods to get people through the first morning after a long day’s journey would have been welcome hospitality touches. Maintenance took care of a drain issue for us in the master shower, which flooded immediately. Elk Springs staff was professional and kind. Yet, it took 2 visits for maintenance to tend to the issue.