Hotel is in a good location. Staff was accommodating in switching us from the room overlooking the lobby as mentioned in other reviews. The Owner or manager screamed at the staff that my wife could wait or come back tomorrow when she asked for a second key for the room. He apparently wanted to have a staff meeting. For this incredible act of unprofessionalism I recommend seeking lodgings at one of the many other comparable properties at or below the same price point. The other hotel staff were a pleasure.

I would definitely stay here again. Very convenient to everything and the staff is great.

We booked three rooms and two of the rooms the aircon was broken . As the staff were fixing this at check in time , we waited for 3 hour in the lobby for this to be fixed and we were desperate for a shower and home comforts as we had been in a remote and basic location prior . Although the staff were lovely and friendly and doing their best we would have anplrohonesty. Instead , we waited and were told it would be 5-10 more mins when we ended up waiting for hours and hours . Cranky and not being able to explore Hanoi as we were only there for a short time. Staff were not upfront and we would have preferred to be able to sort the problem by changing hotels early on. We ended up showering In The room as the workmen fixed the air on and went to dinner in Hanoi. Only to return at 1130pm and be told the aircon in one room was unable to be fixed so the staff helped us change hotels. It was just a messy situation that was amplified by lack of direction communication and honesty. The rooms apart from this were lovely although looking at other walls of hotels , no views and no balconies in the rooms allocated to us.

New and clean hotel to stay inside the central of Hanoi. Walkable to old quarter area and a lot of restaurants around.

The old quarter can have all the convenience of the excursions picking you up direct at hotel. Very lively at night but safe in the area. Lots of ahopping and dealing options. Plenty of food close by. The staff was very nice and helpful. The organize me transportation to the airport and gave me a little sometjing to bring to eat since i was leaving so early. Definitely wonderful service

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The stay at this hotel was a 10/10. The people working at the reception was very welcoming, smiling and very warm, they proposed a lot of services and great recommendations for free. You can go eyes closed!

Staff was VERY NICE AND HELPFUL