Booked for relatives. They enjoyed it especially the big comfy bed, bath, private patio, tea coffee etc. they didn’t have time to use the club facilities

The boiler had failed in the garden rooms and we wouldn’t have heating or hot water but we were told we would be issued with robes and could use the showers at the spa. On arriving at reception to collect the robes before showering to head out for a restaurant booking we were told there were not robes left. A manager intervened and told the member of staff to go upstairs and get one. The robe was given to my partner as they only had one. We asked if they were clean we were told yes. On putting the robe on after the shower she put her hand in the pockets only to find used dirty paper treatment pants/ knickers. Shocking for a member of staff to confirm they were clean if she wasn’t sure. Not a nice discovery for someone to have to deal with. Our clean robes should have been issued and in our rooms before we arrived. It put us off so much we didn’t even go down for breakfast that was actually included and paid for. Very disappointed

great value for money. the staff were amazing and ever so helpful. the swimming pool was clean and the facilities for the money were outstanding

We enjoyed our stay and would go back.

Great value hotel with spacious rooms & bathrooms, lovely gym and spa. Common living areas are a bit sparse and lacking in furniture & warmth but there is a nice cafe in the spa with decent food (daytime only).

Great value

My stay at hotel was amazing.Staff was great, very clean.Would definitely recommend to stay there again

Sadly they had no kitchens so no hot food on the 1st night.

On arrival I was informed there was nowhere to eat or drink has the kitchen was being refurbished. When I asked why I wasn’t informed they said it was on the website but has I booked through hotels.com I wasn’t aware. When I asked for refund I was told this was not possible

Clean and big room Spa was lovely great showers in the pool Shame no evening meal available but lovely little cafe with really helpful staff

Very clean and comfortable. Disappointing not to have an up and running restaurant and bar. Not obvious when making the initial booking

Heating not working in either room. No power on one room. Service poor, no one on the desk, no one in the cafe.

The hotel is seems to be functioning on life support. No main reception (no staff), ground floor shut etc. Asked for a drink from the bar and told that it was shut - which is fine. Subsequently asked the manager if we could have room service, she aggressively replied that this was not a service they offered and anyway she couldn’t serve us as my wife was slurring her words. Utterly untrue. Have genuinely never been spoken to like that in a hotel before Manger the next day was professional and apologetic but sadly too little too late. Terrible.

I booked an Annex room which stated you had WiFi but it didn’t as it was a 5 min walk from the hotel!!! No heating, and the TV had no channels! If I could have had a refund, I would have left!! Receptionist said she would try and find me another room in the hotel. Beth came and upgraded me to a room in the hotel, I said I do not mind paying extra but she insisted. My new room was huge but the radiator behind the curtain probably needed to be bled so I was grateful for the free standing heater. There was also a family of ladybirds in the room which I was uncomfortable with!!