The pictures of the property booking were nice. They'd made an effort to decorate the property and provided coffee and toiletries, which I guess is always a plus. The staff were quick to respond.

After booking, a deposit is further required including info of each person staying, they send multiple messages a day to 'remind' you, even though it says the info is optional further than the main bookee, it felt invasive! Additionally, each room had one plug socket near the door, nowhere near the bed - but they had lamps on each bedside table, unusable. The TV is unusable as it requires internet, which isn't included, and has no preloaded channels. The oven and bathroom were dirty, one bed was slanted, the wardrobe was super unstable and nearly fell over, the entire building stunk of w**d and the hallway looked ropey...the place would not have been suitable for anyone with a child. Upon highlighting these issues, we were offered £23 compensation. The staff were quick to respond, but not very helpful at all and didn't take responsibility at all.