Booked two rooms for our family, got put on different floors at opposite side of hotel. Room was comfortable and clean, though bathroom very much in need of refurbishment. Read the fine print: what looks like complimentary water in the rooms is actually €5 each. Came down to restaurant at 9pm to have dinner on patio, was told it was no longer possible to get service on patio. Sat inside, watching those out on patio get full dinner service. Our drinks came after our food. Breakfast buffet was good. €25 for overnight parking, such a racket. Overall, a disappointing experience, not worth nearly what we paid. We'll certainly be coming back to Heidelberg, but not to the Marriott.

The room had a beautiful view of the river. The old town and Heidelberg Castle was spectacular. The hotel’s breakfast buffet was amazing- so much to choose from and delicious.

The room had a beautiful view of the river. The old town and Heidelberg Castle was spectacular. The hotel’s breakfast buffet was amazing- so much to choose from and delicious.

Very old, outdated hotel. Everything screams for renovation

Very old, outdated hotel. Everything screams for renovation

Although the property is dated and could use an update, everything was very clean and the staff was excellent!

Although the property is dated and could use an update, everything was very clean and the staff was excellent!

Had beautiful water view keep adding nights stayef4

We stayed 4 nights

Fantastic

Fantastic

Parking was a little high garage not many cars should have been 15

Roman working in the pub was amazing

Roman working in the pub was amazing

We loved everything about this property. The staff were all so kind every time we approached them. They never seemed bothered & always seemed sincerely interested in helping you. It’s also very helpful that they spoke English. The property is a bit of a walk, but definitely walkable to old town & the zoo if you have kids. If you prefer not to walk there is always a taxi or Uber sitting in front of the hotel waiting to go. The ride is very short & cheap to old town. You can also find Uber lime scooters out front to rent, too. The resturant inside is great! We had all 3 meals there & food was great for all. Servers were all fantastic, as well. Bottled Water needed in your room…no problem, they will bring it up to you. Need a charger or adapter…no problem, you can get one there, too. ATM in hotel is very convenient. They have everything you need. It’s very safe. You must have a keycard to get in the elevator to any floor beyond the lobby. Parking is available on site for a fee. The pool was great, although not heated, but it is indoors. The room was beautiful. Has alot of charm to it. Some would say it could use some updating, but if you like charm you will love it. We would definitely recommend staying here & will return.

We loved everything about this property. The staff were all so kind every time we approached them. They never seemed bothered & always seemed sincerely interested in helping you. It’s also very helpful that they spoke English. The property is a bit of a walk, but definitely walkable to old town & the zoo if you have kids. If you prefer not to walk there is always a taxi or Uber sitting in front of the hotel waiting to go. The ride is very short & cheap to old town. You can also find Uber lime scooters out front to rent, too. The resturant inside is great! We had all 3 meals there & food was great for all. Servers were all fantastic, as well. Bottled Water needed in your room…no problem, they will bring it up to you. Need a charger or adapter…no problem, you can get one there, too. ATM in hotel is very convenient. They have everything you need. It’s very safe. You must have a keycard to get in the elevator to any floor beyond the lobby. Parking is available on site for a fee. The pool was great, although not heated, but it is indoors. The room was beautiful. Has alot of charm to it. Some would say it could use some updating, but if you like charm you will love it. We would definitely recommend staying here & will return.

Staff was outstanding

Staff was outstanding

Good location by the beautiful river bank

Good location by the beautiful river bank

There was a musty smell in the room that resulted in only a 3 star rating for condition and comfort. But otherwise the hotel was fine.

There was a musty smell in the room that resulted in only a 3 star rating for condition and comfort. But otherwise the hotel was fine.

Nice place to stay

Nice place to stay

Wonderful hotel and excellent staff!!

Wonderful hotel and excellent staff!!

Walkable to downtown, less than a mile. Very safe area for walk around.

Walkable to downtown, less than a mile. Very safe area for walk around.

Old property, needs a major refresh. Breakfast buffet is barely marginal. Hot items were at best lukewarm.had to wait for ~15 minutes to get the potatoes and finally when they arrivef, they were absolutely cold. had requested early check-in, butvwerevasked to waitfor two gours beforewe could get into our room. Does not live upto the Marriott brand name.

Old property, needs a major refresh. Breakfast buffet is barely marginal. Hot items were at best lukewarm.had to wait for ~15 minutes to get the potatoes and finally when they arrivef, they were absolutely cold. had requested early check-in, butvwerevasked to waitfor two gours beforewe could get into our room. Does not live upto the Marriott brand name.

Very comfortable and very nice

Very comfortable and very nice