Beautiful stay hotel was lovely .staff were polite

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It was a very pleasant stay. The room was clean and comfortable

Good hotel with plenty of buses into Edinburgh. Comfortable. clean room and friendly staff. Used the pool facilities in the morning. Noon checkout allowed us to do this

A decent hotel at a reasonable price in very expensive Edinburgh- good transport links to the city. Hotel was clean and comfortable and has all you require without frills

Friendly check-in staff, we ungraded from a twin to a 'family' room with two double beds, it was well worth it for the extra space, but wardrobe & shelf space wasn't great, just ok for a couple of days stay. Only issue was all the same size rooms faced the same way, so we were overlooking the car park, but doubles or king rooms were all on the other side with great views! Drinks at the bar were a bit expensive but we expected that, breakfasts were good, and they were training new wait staff which is always good. Leaving the car safely parked and walking or getting the bus was one of the reasons we picked this hotel. We didn't use the pool (it was quite small) and the gym looked ok. All in all for a large chain hotel in a busy location it was very good, it seemed to be used by workers, groups and couples, we'd book it again.

I am surprised to be asked to review a stay that did not occur. On the date of the stay our travel was cancelled as were all the buses in Edinburgh. We were advised not to drive and could not travel. The hotel refused to refund our money on the grounds of having a strict cancellation policy. I found this an astonishing response given the extreme circumstances and have been left with no option but to pursue this matter further. As far as I am aware, taking or retaining money for services that were not rendered is tantamount to theft and I am incredulous that such an international company of purported high standing would take such as stance.

I am surprised to be asked to review a stay that did not occur. On the date of the stay our travel was cancelled as were all the buses in Edinburgh. We were advised not to drive and could not travel. The hotel refused to refund our money on the grounds of having a strict cancellation policy. I found this an astonishing response given the extreme circumstances and have been left with no option but to pursue this matter further. As far as I am aware, taking or retaining money for services that were not rendered is tantamount to theft and I am incredulous that such an international company of purported high standing would take such as stance.