The rate was fine but the customer service was unsatisfactory. I already checked into the room and when I came back to the room I noticed that someone gained access and fixed the room again for unknown reasons. When trying to make a request I kept getting put on hold and when I followed up there was alot of miscommunication. There was no follow-up on customer service’s end on my request and decided to leave it be - unresolved.

Good restautamt and nice food, friendly staff.

Good restautamt and nice food, friendly staff.

I really liked the hotel. If there is shuttle bus to airport, that was perfect.

I really liked the hotel. If there is shuttle bus to airport, that was perfect.

Amazing

Amazing

I was underwhelmed by pretty much everything in the hotel except for the Japanese restaurant inside the building. The mattress felt like cardboard boxes with a thing layer of cushion on top, the bathroom was “clean” but not renovated in some time. The hallways still had water stained carpet from the typhoons last year. I paid extra for a premium room with lounge access and breakfast. The breakfast wasn’t served till after I had to leave for work, and the day I could actually eat it, I couldn’t eat any of the food (breads, cold cereal, side salads, deli meat/cheese, yogurt and juice) because of dietary restrictions… I can’t believe that was $20+ a night. The server was kind enough to fill my coffee cup on Monday morning before the lounge opened, but I wasn’t able to use the self-serve espresso machine to make a decent cup of coffee. I tried also using The on-site exercise room, but it didn’t open until well after I left for the office, and closed shortly after dinner. So , I also wasn’t able to use that. The hotel seems like it used to be the must-stay-at destination 20 years ago, but it hasn’t been updated since then. Great views, good service, but sub-par amenities and rooms.

Our stay was perfect. Friendly staff, clean facilities and room and plenty to do and eat. The bfast buffet was delicious. I only wish the pool had longer hours. Other than that great place to stay. We will be back!

I was underwhelmed by pretty much everything in the hotel except for the Japanese restaurant inside the building. The mattress felt like cardboard boxes with a thing layer of cushion on top, the bathroom was “clean” but not renovated in some time. The hallways still had water stained carpet from the typhoons last year. I paid extra for a premium room with lounge access and breakfast. The breakfast wasn’t served till after I had to leave for work, and the day I could actually eat it, I couldn’t eat any of the food (breads, cold cereal, side salads, deli meat/cheese, yogurt and juice) because of dietary restrictions… I can’t believe that was $20+ a night. The server was kind enough to fill my coffee cup on Monday morning before the lounge opened, but I wasn’t able to use the self-serve espresso machine to make a decent cup of coffee. I tried also using The on-site exercise room, but it didn’t open until well after I left for the office, and closed shortly after dinner. So , I also wasn’t able to use that. The hotel seems like it used to be the must-stay-at destination 20 years ago, but it hasn’t been updated since then. Great views, good service, but sub-par amenities and rooms.

Our stay was perfect. Friendly staff, clean facilities and room and plenty to do and eat. The bfast buffet was delicious. I only wish the pool had longer hours. Other than that great place to stay. We will be back!

Private beach. Nice pool and slide. but too far from downtown

Private beach. Nice pool and slide. but too far from downtown

Great beach, location, quiet. Waterside a plus.

Great beach, location, quiet. Waterside a plus.

Unexpected layover was pleasantly surprised with this location, the staff and the property. Absolutely beautiful!!

Unexpected layover was pleasantly surprised with this location, the staff and the property. Absolutely beautiful!!

Overall great experience!

Overall great experience!

Beautiful view

Beautiful view

It was a great time for my family.

It was a great time for my family.

I stayed just 2 days with my friend. It was great to stay in the hotel and play at the pool. Above all, the hospitality of the hotel staff was awesome. Because he said to us “I want you guys to have fun” changed our checkout time from 12 to 3 pm and gave some gifts. So we spent the perfect 2 days you know. I'm glad his kind. I definitely will come to this hotel again!! Thank you so much. I appreciate that.

The rooms smelled musty and the carpets are very dirty. We left for dinner and our room was picked up but the extra towels we received earlier in the day were taken from our room and some of our things had been gone through.

I stayed just 2 days with my friend. It was great to stay in the hotel and play at the pool. Above all, the hospitality of the hotel staff was awesome. Because he said to us “I want you guys to have fun” changed our checkout time from 12 to 3 pm and gave some gifts. So we spent the perfect 2 days you know. I'm glad his kind. I definitely will come to this hotel again!! Thank you so much. I appreciate that.

The rooms smelled musty and the carpets are very dirty. We left for dinner and our room was picked up but the extra towels we received earlier in the day were taken from our room and some of our things had been gone through.

check out time is too early

Overall the Nikko Guam was excellent. The dining staff were great and friendly. The club amenities were nice as well.

check out time is too early

Overall the Nikko Guam was excellent. The dining staff were great and friendly. The club amenities were nice as well.

This hotel is the perfect place to relax and unwind