We enjoyed our stay very much! Great location in walking distance to downtown and lake. Beautiful hotel, great amenities, very clean and friendly and helpful staff. Highly recommend.

We enjoyed our stay very much! Great location in walking distance to downtown and lake. Beautiful hotel, great amenities, very clean and friendly and helpful staff. Highly recommend.

Good service by front desk staff but housekeeping needs some work. When I got to my room there was toilet paper and crusty tissues next to the garbage can. There was garbage on one of the chairs. The walls also had something spilled on them and needed to be wiped down. I especially loved the housekeeper who let herself into my room without knocking the following morning. I get this is meant to be a historical type hotel, but doesn’t mean it has to be dirty.

Good service by front desk staff but housekeeping needs some work. When I got to my room there was toilet paper and crusty tissues next to the garbage can. There was garbage on one of the chairs. The walls also had something spilled on them and needed to be wiped down. I especially loved the housekeeper who let herself into my room without knocking the following morning. I get this is meant to be a historical type hotel, but doesn’t mean it has to be dirty.

The best sleep.

Lovely hotel! Clean, quiet and very relaxing. Staff were very pleasant and helpful.

Absolutely beautiful property with wonderful food options in the hotel & close by. We had an incredible stay.

Absolutely beautiful property with wonderful food options in the hotel & close by. We had an incredible stay.

Great customer service and Property

Clean and comfortable. Great food and friendly staff.

We couldnt check in at the appropriate time.

It was old not well maintained rooms..

Beautiful, well run hotel.

We really enjoy staying at this property, the rooms are nice and normally clean and proper. Although the past two visits we have encountered the same front desk worker who has led us astray or to a dirty room. Upon check in we asked him if there were any room upgrades available we could pay for to be on a higher floor and we were told no. To our surprise, we got given a dirty room so we contacted another employee at the front desk and we were given our same room type on a higher floor that had actually been cleaned. I understand mistakes happen but we also talked to this employee again in regards to restaurant information and we were told it was by reservation only, which is not the case. In addition to this, he told us the special event transportation was not running but thankfully we talked to another hotel guest in the elevator and they gave us the proper information. The front desk employees are setting the tone for the stay and representing the hotel, this was disappointing and wasted quite a bit of time as we were left with misinformation. Nonetheless, based on past stays the hotel itself is great, most of the staff are helpful or seek out the information needed if they don't know, the restaurant is cozy and beautiful, the staff in the restaurant area are excellent.

lovely old-style hotel downtown

lovely old-style hotel downtown

Beautiful old stately hotel, great place to stay

Beautiful old stately hotel, great place to stay

When we came to check in at 3:30 we were told our rooms would not be ready until 5pm as they allowed a bunch of late checkouts for the football team. Without any notice beforehand. This was very frustrating and unfair as checkin time was 3pm. We were offered a few drinks at the bar and that is all.

When we came to check in at 3:30 we were told our rooms would not be ready until 5pm as they allowed a bunch of late checkouts for the football team. Without any notice beforehand. This was very frustrating and unfair as checkin time was 3pm. We were offered a few drinks at the bar and that is all.

Absolutely beautiful hotel! This old hotel is located right across the street from a park, two blocks to the mall and other nice restaurants. The hotel staff was so friendly and helpful they made us feel like royalty. Great food and drinks. You could literally just stay there and go no where else.

The bar was great if a bit spendy. I do not understand the impulse to put truffle oil on everything but it was great. The room was clean and the staff was super.

Absolutely beautiful hotel! This old hotel is located right across the street from a park, two blocks to the mall and other nice restaurants. The hotel staff was so friendly and helpful they made us feel like royalty. Great food and drinks. You could literally just stay there and go no where else.

The bar was great if a bit spendy. I do not understand the impulse to put truffle oil on everything but it was great. The room was clean and the staff was super.

Elegant, timeless place to stay for a special occasion.

Elegant, timeless place to stay for a special occasion.

The old style look and high ceilings

The old style look and high ceilings

Beautiful hotel! We will be back for our next anniversary:)

Beautiful hotel! We will be back for our next anniversary:)

This was a great hotel! Thanks!

This was a great hotel! Thanks!