Beautiful Hotel helpful staff

Beautiful Hotel helpful staff

Convenient location. Good dining options. Needs to be cleaned and sanitized more often especiallythe carpeted areas. Sanititing stations need to be present at high traffic areas.

Convenient location. Good dining options. Needs to be cleaned and sanitized more often especiallythe carpeted areas. Sanititing stations need to be present at high traffic areas.

Not my favorite, booked a room but it was already gone so got 2 double beds I think and it was so uncomfortable. The blinds in the room were also terrible meaning I couldn’t sleep as it got bright super early

Good service

Not my favorite, booked a room but it was already gone so got 2 double beds I think and it was so uncomfortable. The blinds in the room were also terrible meaning I couldn’t sleep as it got bright super early

Good service

I think they need better beds and rollout beds

The property was nice, pool was nice juat a lot of mosquitoes, clean rooms great service

I think they need better beds and rollout beds

The property was nice, pool was nice juat a lot of mosquitoes, clean rooms great service

The bed was hard not comfortable at all the air conditioner didn’t get cool at night got warm only went to 20C

The bed was hard not comfortable at all the air conditioner didn’t get cool at night got warm only went to 20C

I liked the pool area it was beautiful at nights. However the pool bar was not operational which would have made it better and the rotating restaurant on the roof only opens on Sunday for brunch. The hotel has the potential to be great if these things are addressed. It needs some pool side entertainment especially on weekends.

I liked the pool area it was beautiful at nights. However the pool bar was not operational which would have made it better and the rotating restaurant on the roof only opens on Sunday for brunch. The hotel has the potential to be great if these things are addressed. It needs some pool side entertainment especially on weekends.

It was perfect

It was perfect

Very convenient, clean and being renovated.

Very convenient, clean and being renovated.

Bad experience. the staff specially the night one are bad. they misbehave. The whole hotel stinks.

Bad experience. the staff specially the night one are bad. they misbehave. The whole hotel stinks.

Check in took over 2 hours and I was sent to three different staff members. One of them didnt even say hello and started helping someone else in the middle of when she was supposed to be getting me room keys. She sent me back to the second person who then gave me room keys to a room with two double beds when my reservation (that was confirmed by the first person) was for a King bed. I go back downstairs to inform the staff about the room and one of them then says I have to wait another 20 minutes for another king room to be available. After waiting another 45 mins I finally had a room. Website confirms that check in is guaranteed by 3:00PM and I did not get a room key until almost 4:30PM. When we asked to speak to the manager, the person we asked was very evasive about providing the general managers name or contact information. We had to ask her multiple times and she kept giving his schedule of when he would be in the hotel rather than an email address. When she finally gave the email address she provided an email address without an “@“ sign, again, purposely giving incorrect information. It should not take over two hours to check into the CORRECT room. It also shouldn’t take 3 people to check someone into a room. Ridiculous wait times, horrible customer service, from inattentive staff and poor approach to compensation; they offered a fruit plate and breakfast when the LEAST they could've done was a free night on the reservation or a discounted room rate.

Check in took over 2 hours and I was sent to three different staff members. One of them didnt even say hello and started helping someone else in the middle of when she was supposed to be getting me room keys. She sent me back to the second person who then gave me room keys to a room with two double beds when my reservation (that was confirmed by the first person) was for a King bed. I go back downstairs to inform the staff about the room and one of them then says I have to wait another 20 minutes for another king room to be available. After waiting another 45 mins I finally had a room. Website confirms that check in is guaranteed by 3:00PM and I did not get a room key until almost 4:30PM. When we asked to speak to the manager, the person we asked was very evasive about providing the general managers name or contact information. We had to ask her multiple times and she kept giving his schedule of when he would be in the hotel rather than an email address. When she finally gave the email address she provided an email address without an “@“ sign, again, purposely giving incorrect information. It should not take over two hours to check into the CORRECT room. It also shouldn’t take 3 people to check someone into a room. Ridiculous wait times, horrible customer service, from inattentive staff and poor approach to compensation; they offered a fruit plate and breakfast when the LEAST they could've done was a free night on the reservation or a discounted room rate.

Quiet hotel, great for short stay

Quiet hotel, great for short stay

Very poor for a Radisson. One chooses a brand because of certain basic expectations. Radisson Trinidad is not what you would expect from a Radisson brand. Bad service, very average food.

Very poor for a Radisson. One chooses a brand because of certain basic expectations. Radisson Trinidad is not what you would expect from a Radisson brand. Bad service, very average food.

The windows were extremely dirty which impeded the view, the pool was musty looking and a bit primitive i believe due to a lack of upkeeping.... And i got up this morning with my room flooded out with water due to a burst pipe in another room and what made that scenario worst no one personally apologised and I had to ask someone to be relocated as oppose to they doing their due diligence and asking to ensure my comfort...I will like to get back a complimentary night stay or something for my inconvenience

The windows were extremely dirty which impeded the view, the pool was musty looking and a bit primitive i believe due to a lack of upkeeping.... And i got up this morning with my room flooded out with water due to a burst pipe in another room and what made that scenario worst no one personally apologised and I had to ask someone to be relocated as oppose to they doing their due diligence and asking to ensure my comfort...I will like to get back a complimentary night stay or something for my inconvenience

This hotel was reasonably priced and location was convenient. The customer service was excellent.

This hotel was reasonably priced and location was convenient. The customer service was excellent.