Close to every thing

Close to every thing

It was a nice enough hotel and very convenient as it’s close to everything by the main plaza. My only complaint is that there wasn’t hot running water. It was lukewarm at best.

It was a nice enough hotel and very convenient as it’s close to everything by the main plaza. My only complaint is that there wasn’t hot running water. It was lukewarm at best.

I enjoyed the surrounding areas. The park in front was nice. I made 2 separate bookings. One for 2 rooms. According to Expedia they both were advertised as having king size beds. Unfortunately the rooms we received had only one double bed. Reception told me that is what they had upon our check in. The second nights booking was correct as to the description of what I had reserved. It had a king size bed! We did love the location and most of the staff appeared to be pleasant and professional..We would return again.. Expedia take a look at your room descriptions.

I enjoyed the surrounding areas. The park in front was nice. I made 2 separate bookings. One for 2 rooms. According to Expedia they both were advertised as having king size beds. Unfortunately the rooms we received had only one double bed. Reception told me that is what they had upon our check in. The second nights booking was correct as to the description of what I had reserved. It had a king size bed! We did love the location and most of the staff appeared to be pleasant and professional..We would return again.. Expedia take a look at your room descriptions.

The property is very old and outdated.. the younger woman night attendant is awful and doesn’t want to do anything.. they advertise a shuttle but there isn’t one.. the room walls are disgusting the floors as well.. the older woman with glasses was very compassionate and helpful trying to change my room as when I asked young woman pm attendant she said all rooms are the same.. no English channels on tv .. ac is not great..no hot water .. the pool looks like you will catch a disease if you swim in it..didn’t eat at the hotel since there was no hot water in the hotel..the location was excellent .. the hotel was fairly quite..Merida is very safe

The property is very old and outdated.. the younger woman night attendant is awful and doesn’t want to do anything.. they advertise a shuttle but there isn’t one.. the room walls are disgusting the floors as well.. the older woman with glasses was very compassionate and helpful trying to change my room as when I asked young woman pm attendant she said all rooms are the same.. no English channels on tv .. ac is not great..no hot water .. the pool looks like you will catch a disease if you swim in it..didn’t eat at the hotel since there was no hot water in the hotel..the location was excellent .. the hotel was fairly quite..Merida is very safe

Parking lot was to far from property, there was no way to drop off the suitcases and take the car to the parking lot, no hot water in the room, I reported it to the receptionist and nothing was done about it, there was no way to communicate with receptionist, it was raining and we had to walk to reception to report the issue with the water, TV didn’t work, ETC pretty upsetting, never again

Parking lot was to far from property, there was no way to drop off the suitcases and take the car to the parking lot, no hot water in the room, I reported it to the receptionist and nothing was done about it, there was no way to communicate with receptionist, it was raining and we had to walk to reception to report the issue with the water, TV didn’t work, ETC pretty upsetting, never again

Great location. Well kept hotel. Wifi in public areas only.

Great location. Well kept hotel. Wifi in public areas only.

Property is quaint but a bit outdated. Reception lacking customer service skills. Shift supervisor very rude, no people skills. Pool area lacking some shade and can use some additional lawn chairs. Woke up on our first night to no water running, had to go to the local store and buy water bottles to use the bathroom while water was restored at 3pm. Was given a free complimentary breakfast for the inconvenience. Food was good. Location is great, centrally located next to Starbucks and Ice Cream Parlor. The hotel restaurant is only open for breakfast. They do not have mini fridge in rooms but do let you check out beach towels for the day.

We arrived early and could not get a room until check in so since it was so hot we went up to pool to cool down and wait until our rooms were ready. Pool was nice but there was no shade! In the hours we were there we were in the direct sun. They do not sell any food or drinks in hotel. Had to go to store and buy water to hydrate. Rooms were ok. Floors looked dirty but realized they were stained. Towels were clean but hard. Toilets were out of order for two days on and off. When we complained the lady at front desk was rather rude and said nothing they can do, just wait. Luckily, we were on tours but still a major no, no. Gave me breakfast coupon to compensate the inconvenience but only after we made a big deal about it. Breakfast was ok had no creamer for coffee. The area surrounding the hotel was excellent. Close to restaurants, convenient stores, museums, nightlife and transportation. Sorry would not recommend.

Property is quaint but a bit outdated. Reception lacking customer service skills. Shift supervisor very rude, no people skills. Pool area lacking some shade and can use some additional lawn chairs. Woke up on our first night to no water running, had to go to the local store and buy water bottles to use the bathroom while water was restored at 3pm. Was given a free complimentary breakfast for the inconvenience. Food was good. Location is great, centrally located next to Starbucks and Ice Cream Parlor. The hotel restaurant is only open for breakfast. They do not have mini fridge in rooms but do let you check out beach towels for the day.

We arrived early and could not get a room until check in so since it was so hot we went up to pool to cool down and wait until our rooms were ready. Pool was nice but there was no shade! In the hours we were there we were in the direct sun. They do not sell any food or drinks in hotel. Had to go to store and buy water to hydrate. Rooms were ok. Floors looked dirty but realized they were stained. Towels were clean but hard. Toilets were out of order for two days on and off. When we complained the lady at front desk was rather rude and said nothing they can do, just wait. Luckily, we were on tours but still a major no, no. Gave me breakfast coupon to compensate the inconvenience but only after we made a big deal about it. Breakfast was ok had no creamer for coffee. The area surrounding the hotel was excellent. Close to restaurants, convenient stores, museums, nightlife and transportation. Sorry would not recommend.

Historical and beautiful jewel in the heart of Merida. Parks, restaurants and places to shop all around. The pool is a nice necessary touch to refresh after being out in the heat. It has all you need to enjoy a quiet time and relax after being out on tours.

Historical and beautiful jewel in the heart of Merida. Parks, restaurants and places to shop all around. The pool is a nice necessary touch to refresh after being out in the heat. It has all you need to enjoy a quiet time and relax after being out on tours.

Hotel property poor customer service. First room ..toilet damaged. So we moved and second room was leaking, but asked them just bring towels. No breakfast included in price and I told them the ad said free breakfast. I will not argue with anyone about this. We went out to eat breakfast since I was going to spend monies anyways. One person.. Victor was very very helpful each and every time we needed anything. Other than that.. it’s misleading.

Hotel property poor customer service. First room ..toilet damaged. So we moved and second room was leaking, but asked them just bring towels. No breakfast included in price and I told them the ad said free breakfast. I will not argue with anyone about this. We went out to eat breakfast since I was going to spend monies anyways. One person.. Victor was very very helpful each and every time we needed anything. Other than that.. it’s misleading.

Excellent

Excellent

Everything you need, close to everything, friendly staff and tours bookable from the front desk. Rooftop pool is an awesome way to relax after walking around in the heat all day!

Everything you need, close to everything, friendly staff and tours bookable from the front desk. Rooftop pool is an awesome way to relax after walking around in the heat all day!

We stay here regularly & love it!

We stay here regularly & love it!

Charming, pleasant. Great staff. Comfy rooms.

Charming, pleasant. Great staff. Comfy rooms.

Great location. Rooms are very small with little storage. Needs an upgrade of room. 4 chairs at pool. 3 were broken. Talked to desk about it, no response.

Great location. Rooms are very small with little storage. Needs an upgrade of room. 4 chairs at pool. 3 were broken. Talked to desk about it, no response.

Quaint and charming hotel. Excellent location. The pool area needs new chairs as they are all broken. Otherwise excellent stay!

Quaint and charming hotel. Excellent location. The pool area needs new chairs as they are all broken. Otherwise excellent stay!