Clean room. Within walking distance of City Creek.

Clean room. Within walking distance of City Creek.

Event

Event

Everything was organized and cleaned

Everything was organized and cleaned

Hotel dated but convenient to Tabernacle on Temple Square. Very helpful, friendly staff.

Place was nice but the lobby and communal areas were so hot it was making me sick. It was literally like sitting in a sauna with my clothes on.

Place was nice but the lobby and communal areas were so hot it was making me sick. It was literally like sitting in a sauna with my clothes on.

Perfect location and quality for business trip

Perfect location and quality for business trip

Very nice hotel, it was nice to walk to the Delta Center and downtown.

Very nice hotel, it was nice to walk to the Delta Center and downtown.

Had to turn on the heat and immediately stopped it because it was outputting very bad smell. They should maintain and clean their system. Pillow were meh. Won't stay here again.

Had to turn on the heat and immediately stopped it because it was outputting very bad smell. They should maintain and clean their system. Pillow were meh. Won't stay here again.

Tracks train was outside as well as a big metal plate in the road so super loud.

Tracks train was outside as well as a big metal plate in the road so super loud.

Cons First issue - there are balconies but you are not allowed to open your belcony door to the balcony. All of the windows are screwed shut. So it doesn't make much sense to pay extra for a room with a balcony when you technically still don't have a balcony it just looks like you do. 2nd - our phone in our room didn't work, and it was never resolved. I argued with the maintenance guy at the front counter for 5 minutes about it being plugged in & still didn't have a dial tone before just giving up and leaving for dinner. 3rd - the parking garage was a bit of a nightmare. Very low, make sure to go slow through the ramp areas it will rub. There's also only one easy access point from the garage to the hotel and it's the main floor. You're either walking all the way to the bottom level to enter to taking the stairs. Our bathroom was ALOT of mirror (like all mirrors) lol like more than necessary to go to the bathroom. Hotel is very outdated Pros - check in was easy and the security hold was returned promptly - location, you're super close to alot of stuff which is very convenient. The cost and location are the saving grace of this hotel. It's affordable and clean and good for in a pinch. We were there for medical so money definitely was a factor. Hotel was pretty quit, we never heard anyone else while in our room. If the situation called for it, we'd definitely stay here again. But it could use some updating and give people the belcony they paid for.

Cons First issue - there are balconies but you are not allowed to open your belcony door to the balcony. All of the windows are screwed shut. So it doesn't make much sense to pay extra for a room with a balcony when you technically still don't have a balcony it just looks like you do. 2nd - our phone in our room didn't work, and it was never resolved. I argued with the maintenance guy at the front counter for 5 minutes about it being plugged in & still didn't have a dial tone before just giving up and leaving for dinner. 3rd - the parking garage was a bit of a nightmare. Very low, make sure to go slow through the ramp areas it will rub. There's also only one easy access point from the garage to the hotel and it's the main floor. You're either walking all the way to the bottom level to enter to taking the stairs. Our bathroom was ALOT of mirror (like all mirrors) lol like more than necessary to go to the bathroom. Hotel is very outdated Pros - check in was easy and the security hold was returned promptly - location, you're super close to alot of stuff which is very convenient. The cost and location are the saving grace of this hotel. It's affordable and clean and good for in a pinch. We were there for medical so money definitely was a factor. Hotel was pretty quit, we never heard anyone else while in our room. If the situation called for it, we'd definitely stay here again. But it could use some updating and give people the belcony they paid for.

Front desk was SO nice, like all 5 employees we came in contact with. I just dont see that often. Even the gentleman in the gift store… SO FRIENDLY!!

Front desk was SO nice, like all 5 employees we came in contact with. I just dont see that often. Even the gentleman in the gift store… SO FRIENDLY!!

Hotels.com deliberately or at least negligently gets you to book the wrong night and when you cancel and rebook they charge for both nights. Scam alert!!!!

Hotels.com deliberately or at least negligently gets you to book the wrong night and when you cancel and rebook they charge for both nights. Scam alert!!!!

Great location to the City Creek Mall, Temple Square, and the light rail station. The room is not big, but it is O.K. as it has a good city view. The water pipe upstairs or downstairs made strange noises on one night. The lobby has complmentary coffee! Overall, if you do not have a car or plan to use the public transportation to explore the city, it is a good choice!

Great location to the City Creek Mall, Temple Square, and the light rail station. The room is not big, but it is O.K. as it has a good city view. The water pipe upstairs or downstairs made strange noises on one night. The lobby has complmentary coffee! Overall, if you do not have a car or plan to use the public transportation to explore the city, it is a good choice!

We always love staying here, as the symphony hall is right across the street. I feel parking should just be included and not cost $10 extra but other than that, it was great!

We always love staying here, as the symphony hall is right across the street. I feel parking should just be included and not cost $10 extra but other than that, it was great!

Convenient location.

Staff were very friendly and helpful

Fine hotel in the downtown.

I was in Salt Lake for a business trip and I have stayed at this hotel once before, and only stayed here this trip because the normal places I stay were really pricey. This hotel has an excellent location near shopping and restaurants, has covered parking and feels safe. It is dated but that is part of the charm. However, I had a suite that had a large spa, but this was really dated and not appealing at all to use. Transitioning these rooms with showers would be much better. The televisions were very dated and not very clear. An update here would also help. The front desk staff was very friendly and helpful. And I was a little scared to be on the 13th floor... Superstitious I guess..

I was in Salt Lake for a business trip and I have stayed at this hotel once before, and only stayed here this trip because the normal places I stay were really pricey. This hotel has an excellent location near shopping and restaurants, has covered parking and feels safe. It is dated but that is part of the charm. However, I had a suite that had a large spa, but this was really dated and not appealing at all to use. Transitioning these rooms with showers would be much better. The televisions were very dated and not very clear. An update here would also help. The front desk staff was very friendly and helpful. And I was a little scared to be on the 13th floor... Superstitious I guess..