Prefer to have own vehicle for transportation

Prefer to have own vehicle for transportation

Hotel is good. But you have to pay to use the pool and a lot of restaurants were closed.

Hotel is good. But you have to pay to use the pool and a lot of restaurants were closed.

The breakfast is the best part of the stay. South building is quite far away from the main building where is for checking in and dropping off

The breakfast is the best part of the stay. South building is quite far away from the main building where is for checking in and dropping off

This hotel was a huge disappointment for my family and I, although it looks modern, the rooms are old and the bathrooms are moldy, the hotel is located in an area that has a lot of manufacturers therefore there is a lot of contamination, the service was terrible and staff was rude, while I was there I noticed that there were not many American tourists, mostly Asian tourists, although the hotel claims they have plenty of restaurants they are are not for foreigners, only for Asians, but that is something I noticed in other cities in Japan as well, Japanese people are not very welcoming to tourists.

This hotel was a huge disappointment for my family and I, although it looks modern, the rooms are old and the bathrooms are moldy, the hotel is located in an area that has a lot of manufacturers therefore there is a lot of contamination, the service was terrible and staff was rude, while I was there I noticed that there were not many American tourists, mostly Asian tourists, although the hotel claims they have plenty of restaurants they are are not for foreigners, only for Asians, but that is something I noticed in other cities in Japan as well, Japanese people are not very welcoming to tourists.

The hotel is a very well established famous hotel in Kobe Japan. However, the location is very inconvenient.

The hotel is a very well established famous hotel in Kobe Japan. However, the location is very inconvenient.

not really satisfied with our stay

not really satisfied with our stay

We loved the Portopia Hotel. It felt very resort- like, with great amenities. We actually chose it because of the outdoor pool, and even though we had to pay an additional fee to use the pool, it was worth it, as it was never crowded and was super clean and well staffed. We actually felt a fee kept numbers down which was good. We also loved the breakfast buffet - the best of our whole trip. And the view - 30th floor buffet, just beautiful. The staff were really friendly and helpful, from front desk to housekeeping. We particularly loved the housekeeping team who greeted us every day! And location, while away from down town, the free and regular shuttle was fantastic, quick and regular. We highly recommend this hotel and if we are in Kobe again will definitely stay here again. Thanks Portopia!

very good

very good

We loved the Portopia Hotel. It felt very resort- like, with great amenities. We actually chose it because of the outdoor pool, and even though we had to pay an additional fee to use the pool, it was worth it, as it was never crowded and was super clean and well staffed. We actually felt a fee kept numbers down which was good. We also loved the breakfast buffet - the best of our whole trip. And the view - 30th floor buffet, just beautiful. The staff were really friendly and helpful, from front desk to housekeeping. We particularly loved the housekeeping team who greeted us every day! And location, while away from down town, the free and regular shuttle was fantastic, quick and regular. We highly recommend this hotel and if we are in Kobe again will definitely stay here again. Thanks Portopia!

Clean and quiet. Good breakfast buffet. Free shuttle to downtown. Great for family

The hotel offered many restaurants. The quality was just acceptable. Breakfast needed to have more food selection. Room was clean with nice harbourview.

Spacious room with kid. Able to fully open luggage without block the way.

Spacious room with kid. Able to fully open luggage without block the way.

Clean and quiet. Good breakfast buffet. Free shuttle to downtown. Great for family

The hotel offered many restaurants. The quality was just acceptable. Breakfast needed to have more food selection. Room was clean with nice harbourview.

Room with a beautiful view. Very nice lobby and good restaurants. Courteous staff.

Room with a beautiful view. Very nice lobby and good restaurants. Courteous staff.

Our stay at portopia hotel was great, however we booked the hotel because it advertised that they have a gym, pool and laundry. Once we arrived, we were told all the amenities are an extra charge per day. Laundry was by item so if we were to do our laundry it would cost 100s of dollars. The restaurants in the hotel look really great, but are expensive and open late, close during the middle of the day, and close early at night. There are not really any other restaurants in the area.

Our stay at portopia hotel was great, however we booked the hotel because it advertised that they have a gym, pool and laundry. Once we arrived, we were told all the amenities are an extra charge per day. Laundry was by item so if we were to do our laundry it would cost 100s of dollars. The restaurants in the hotel look really great, but are expensive and open late, close during the middle of the day, and close early at night. There are not really any other restaurants in the area.

Great breakfast buffet and the hotel upgraded my room at the check in. The customer service is excellent.

The location was good to the airport.

The pillows are so that it flattened so much that your touched the bed

The pillows are so that it flattened so much that your touched the bed

Great room and service

Great room and service