Good stay

Horrible Receptionist and Management Long story short I was on my way in town had a friend to pick up the key for me because I was gonna arrive kinda late and pick up the key from my friend who is on the reservation just for that purpose. Got to the hotel and I cannot stay there because of personal issues she had with the person who was picking up the key. Well fine she left so I came there to pick up the key for myself since she couldn’t do it. Which is understandable but after I got there she refused my service and would not refund me the hotel said I got there too late I booked it at 9 and got there at 11 said she couldn’t refund my room because I came too late

Horrible Receptionist and Management Long story short I was on my way in town had a friend to pick up the key for me because I was gonna arrive kinda late and pick up the key from my friend who is on the reservation just for that purpose. Got to the hotel and I cannot stay there because of personal issues she had with the person who was picking up the key. Well fine she left so I came there to pick up the key for myself since she couldn’t do it. Which is understandable but after I got there she refused my service and would not refund me the hotel said I got there too late I booked it at 9 and got there at 11 said she couldn’t refund my room because I came too late

Was kinda skeptical of the price but the room was clean no bugs no problems they even let me check in for an early fee of $15 ..if u need cheap stop this is it also have microwave and refrigerator

Was kinda skeptical of the price but the room was clean no bugs no problems they even let me check in for an early fee of $15 ..if u need cheap stop this is it also have microwave and refrigerator

Nothing

Nothing

I asked to pay cash deposit, they refused. It been 7 days and now they claim that it's my bank. Found a dirt mites on my skin after sleeping on the bed. Old food was left in the refrigerator from last guest. Staff promised me that my deposit would be back in my card in a few days!

I asked to pay cash deposit, they refused. It been 7 days and now they claim that it's my bank. Found a dirt mites on my skin after sleeping on the bed. Old food was left in the refrigerator from last guest. Staff promised me that my deposit would be back in my card in a few days!

This place had a 5 star restaurant inside! The staff was superb

Bugs. There were roaches. Upon walking into the room, a roach fell on my head. Went to the front desk clerk (who was polite and professional), told her of my experience. Told her I would like a refund. She told me to call Expedia. I called Expedia who told me they’d have to contact the hotel for a refund. I’m 24 hours out and likely won’t get refunded my $166. Overall, the hotel was run down. Poorly cared for. It looked like homeless people were living in the stairwells. This place was awful.

Bugs. There were roaches. Upon walking into the room, a roach fell on my head. Went to the front desk clerk (who was polite and professional), told her of my experience. Told her I would like a refund. She told me to call Expedia. I called Expedia who told me they’d have to contact the hotel for a refund. I’m 24 hours out and likely won’t get refunded my $166. Overall, the hotel was run down. Poorly cared for. It looked like homeless people were living in the stairwells. This place was awful.

This place had a 5 star restaurant inside! The staff was superb

From check in and through entire stay, this has been by far a tragic experience…This hotel was listed as luxury room HOWEVER, it was extremely a dump and not comparable to the worst motel 6!!! The room had not been cleaned, cigarette butts and other trash thrown throughout carpet, worn drapes with holes all over, filthy bathroom with peeling tub, mold around caulking and cracked ceiling. We have been bitten several times from the knats & mosquitoes…..I snapped pics of ALL for proof when I report my dissatisfaction to Hotels.com

From check in and through entire stay, this has been by far a tragic experience…This hotel was listed as luxury room HOWEVER, it was extremely a dump and not comparable to the worst motel 6!!! The room had not been cleaned, cigarette butts and other trash thrown throughout carpet, worn drapes with holes all over, filthy bathroom with peeling tub, mold around caulking and cracked ceiling. We have been bitten several times from the knats & mosquitoes…..I snapped pics of ALL for proof when I report my dissatisfaction to Hotels.com

They didn’t comply with what I put in for on the app

They didn’t comply with what I put in for on the app

Decent place, nothing too fancy, but OK value for what you pay for. A few shady people around though, and the wifi did not work at all during my stay.

Decent place, nothing too fancy, but OK value for what you pay for. A few shady people around though, and the wifi did not work at all during my stay.

Again electric outlets didn’t work coffee pot would not work in any outlet. Couldn’t charge my phone or laptop

Again electric outlets didn’t work coffee pot would not work in any outlet. Couldn’t charge my phone or laptop

Front desk personal were awesome. Hard to control hot and cold water it also had very low water flow along with even slower shower draining. Had 2 large cockroaches in the room during my week stay. Cleaning personal kept roon made but failed to properly close the door to the room leaving all my belonging unsecured.

Front desk personal were awesome. Hard to control hot and cold water it also had very low water flow along with even slower shower draining. Had 2 large cockroaches in the room during my week stay. Cleaning personal kept roon made but failed to properly close the door to the room leaving all my belonging unsecured.

They asked for a cash security deposit but failed to tell me that I'd have to wait for staff to arrive so they could inspect the room before returning it! No delay in check out if credit card is used.

They asked for a cash security deposit but failed to tell me that I'd have to wait for staff to arrive so they could inspect the room before returning it! No delay in check out if credit card is used.

It is average in all respects

It is average in all respects

My shower did not work. No water pressure

My shower did not work. No water pressure

Close to the airport. Good restaurant attached, very good home style cooking. Great, friendly staff. Sofas in lobby were a little worn.

Close to the airport. Good restaurant attached, very good home style cooking. Great, friendly staff. Sofas in lobby were a little worn.

The manager was rude & disrespectful. He also belittled his employee in front of us. If it wasn't for the officers i rather had got another hotel.