Great staff. Great value

Great staff. Great value

It was ok. The front desk was hard to get ahold of. I had to call multiple times to get help. We were a family of four, but only received three towels daily. Little inconveniences that were annoying overall.

It was ok. The front desk was hard to get ahold of. I had to call multiple times to get help. We were a family of four, but only received three towels daily. Little inconveniences that were annoying overall.

Room cleanliness and comfort were great, however the sound of the hvac system was extremely loud when turned on.

Room cleanliness and comfort were great, however the sound of the hvac system was extremely loud when turned on.

When we arrived the staff was incredibly distracted and rude. They checked us in while talking with another customer. As they made our key they slapped it on the counter and gave us no instructions or told us where our room was. They honestly didn’t even barely look at us. Since we were standing there, he finally took a break from their discussion to say “you’re good” and signaled to the keys. When we arrived to our room to find that they didn’t put us in a King bed room, as we had booked, we went back to the front to ask for our originally booked room. The same gentleman who “checked us in” scolded us for 1. Not bringing our bags up if we didn’t want the room and 2. Told us that we booked through a third party (hotels.com) instead directly through Hilton implying that we wouldn’t get the room we booked. After pressing him a bit to give us our booked style room he gave us pretty disgusting room where the bathtub was peeling and falling apart, the knows were rusting and the carpet was very stained. The area was decent and convenient. But that’s all the positive things I can say about this place.

When we arrived the staff was incredibly distracted and rude. They checked us in while talking with another customer. As they made our key they slapped it on the counter and gave us no instructions or told us where our room was. They honestly didn’t even barely look at us. Since we were standing there, he finally took a break from their discussion to say “you’re good” and signaled to the keys. When we arrived to our room to find that they didn’t put us in a King bed room, as we had booked, we went back to the front to ask for our originally booked room. The same gentleman who “checked us in” scolded us for 1. Not bringing our bags up if we didn’t want the room and 2. Told us that we booked through a third party (hotels.com) instead directly through Hilton implying that we wouldn’t get the room we booked. After pressing him a bit to give us our booked style room he gave us pretty disgusting room where the bathtub was peeling and falling apart, the knows were rusting and the carpet was very stained. The area was decent and convenient. But that’s all the positive things I can say about this place.

The bathroom door handle broke off while I was in the bathroom. I did not have my phone on my as it was charging. Absolutely horrible experience.

The bathroom door handle broke off while I was in the bathroom. I did not have my phone on my as it was charging. Absolutely horrible experience.

I recently stayed at the DoubleTree Hotel, and while the staff were incredibly friendly and welcoming, the room experience left much to be desired. The lobby was clean and well-maintained, giving a great first impression, but unfortunately, the room did not match that standard. The bathroom was outdated and not properly cleaned, with a bathtub that didn’t drain. Maintenance tried to fix the issue by pouring drain fluid, but the problem persisted throughout my stay. Overall, the cleanliness and outdated condition of the room were disappointing, but the excellent customer service deserves recognition.

Needs updating

This was possibly the worst hotel experience I have ever had. I traveled with my husband and our two small children under 6. We chose the hotel in part because it had a pool for our kids, but the pool was closed (we were not informed in advance). We were put on a hall with a dog that was left in its room for hours, barking and barking incessantly. After reporting it several times with no action (the front desk basically told us it was our fault since we chose a pet friendly hotel), the hotel finally moved us to another room at 9 PM way past our kids' bedtime. Then the next day we discovered that in our second room, the shower was broken. It wouldn't stop running and the tub was filling up but again it took several calls to the front desk for someone to come. Then they moved us YET AGAIN to a third room. Most egregiously, in the middle of the night (12:30 AM) I was woken up to loud voices right outside the door AND THEN AN INDIVIDUAL WHO HAD KEY ACCESS TO THE ROOM ACTUALLY OPENED THE DOOR AND ENTERED MY ROOM. I called out "there are people in here" and the person said "oh no" and a second voice said "you didn't know people were in there?" This is extremely terrifying and upsetting and I didn't sleep the rest of the night. The next morning when I complained to the front desk they said they would approve a refund with Expedia but then they actually only approved a refund for one night not both nights.

Everything good

Everything good

Loves quiet clean. Next to target

Loves quiet clean. Next to target

Rooms were clean with no doggie smell and in good condition

Rooms were clean with no doggie smell and in good condition

Overall, satisfactory. A/C unit was noisy beyond belief - significantly hampered our sleep. 😔

Overall, satisfactory. A/C unit was noisy beyond belief - significantly hampered our sleep. 😔

Beautiful rooms

Beautiful rooms

Nice and quiet

Nice and quiet

Excellent stay but some parts of the building needs modernising. Rooms are clean and room service was good but needed coffee and tea top ups frequently as not much was provided. Not an attractive view from window and air conditioning machine kept making sounds when switching on and off automatically.

Excellent stay but some parts of the building needs modernising. Rooms are clean and room service was good but needed coffee and tea top ups frequently as not much was provided. Not an attractive view from window and air conditioning machine kept making sounds when switching on and off automatically.

Love the cookies!!!

few amenities, no property guide in room, no pen and pad

few amenities, no property guide in room, no pen and pad

First room had no AC. second room show drain backed up. They do not inspect or maintain rooms or these issues would have been addressed. Imagine what cannot be seen. do not stay here

First room had no AC. second room show drain backed up. They do not inspect or maintain rooms or these issues would have been addressed. Imagine what cannot be seen. do not stay here