Rooms, facilities and services were great. The spa had a lot of amenities not working and the bed was not very comfortable

First time staying at the Watergate and it was an enjoyable experience. Unfortunately the pool was cold, hottub not working and sauna also not working. While we received a $100 credit, the reason for selecting the hotel on this trip was for those amenities. Very high quality service, wonderful staff, and great location!

Not the luxury I had expected by what your website said. Bedding and bed was uncomfortable, no top sheet and the bottom sheet was not tucked in, very weird. Food was extremely expensive but was good tasting.

Like a private residence. Always friendly and professional check-in and check-out; great doormen; comfortable, quiet, luxurious room; and the best pool in D.C. Great value, too.

A great hotel that lost its flair. Young staff without the proper service level and attendance. Our room was nice but missing out on base level comfort such as water bottles or minibar. The hotel overall is lacking the passion and feel it had some years ago.

A great hotel that lost its flair. Young staff without the proper service level and attendance. Our room was nice but missing out on base level comfort such as water bottles or minibar. The hotel overall is lacking the passion and feel it had some years ago.

The Watergate was a phenomenal experience, however it was quite disturbing the lack of a visible presence of Blacks who are descendants of the American enslaved working in the establishment, not even in housekeeping. The lack of this demographic presence raises the question is the management circumventing hiring this sector by hiring foreign born people of color (POC), even from Turkey, to camouflage their discriminatory practices against ADOS (American Descendants of Slaves) people. Additionally, I’m mobility challenged and require assistance. When my granddaughter came to pick me up the doormen were very abrupt with her as she waited for me. Because I stayed for 4 days and use a mobile scooter they were all aware of my limitations. Possibly that particular gentleman wasn’t on duty those 4 days and wasn’t aware of my situation. However, if that was the case, there was no excuse for his rudeness to my granddaughter. Otherwise, the experience was delightful. And the spa is the best.

The Watergate was a phenomenal experience, however it was quite disturbing the lack of a visible presence of Blacks who are descendants of the American enslaved working in the establishment, not even in housekeeping. The lack of this demographic presence raises the question is the management circumventing hiring this sector by hiring foreign born people of color (POC), even from Turkey, to camouflage their discriminatory practices against ADOS (American Descendants of Slaves) people. Additionally, I’m mobility challenged and require assistance. When my granddaughter came to pick me up the doormen were very abrupt with her as she waited for me. Because I stayed for 4 days and use a mobile scooter they were all aware of my limitations. Possibly that particular gentleman wasn’t on duty those 4 days and wasn’t aware of my situation. However, if that was the case, there was no excuse for his rudeness to my granddaughter. Otherwise, the experience was delightful. And the spa is the best.