Lovely stay in a great location

20 minute queue to check in did not start the trip well. 2 receptionist, 2 guests receiving attention and then myself in the queue. 20 minutes just not good enough. Concierge sat at her desk, no guests to deal with fully aware how long I was in the queue. Another member of reception staff kept popping her head round but no attempt to help out. Very poor.

20 minute queue to check in did not start the trip well. 2 receptionist, 2 guests receiving attention and then myself in the queue. 20 minutes just not good enough. Concierge sat at her desk, no guests to deal with fully aware how long I was in the queue. Another member of reception staff kept popping her head round but no attempt to help out. Very poor.

Executive room booked. View of the top of a swimming pool; phone not working, hairdryer not working ( both reported but nothing done) teas etc not replenished for second day - 1 teabag left! En suite too small - almost had to back in and out, room service dire - better food from a service station ( sandwich not as described), asked if afternoon tea was served and told they finished serving at 3pm! Not worth the extra for executive room. Burnt hand on tea machine in breakfast room ( no warning of hot water exit) Apart from that Plymouth was lovely but ate out eventually.

Excellent position with great views. The steakhouse is particularly nice; that’s where breakfast was as well. The room was a bit tired. The bath was orange with rust and there were panels missing in the bedroom. But it was clean and comfortable.

Excellent position with great views. The steakhouse is particularly nice; that’s where breakfast was as well. The room was a bit tired. The bath was orange with rust and there were panels missing in the bedroom. But it was clean and comfortable.

Executive room booked. View of the top of a swimming pool; phone not working, hairdryer not working ( both reported but nothing done) teas etc not replenished for second day - 1 teabag left! En suite too small - almost had to back in and out, room service dire - better food from a service station ( sandwich not as described), asked if afternoon tea was served and told they finished serving at 3pm! Not worth the extra for executive room. Burnt hand on tea machine in breakfast room ( no warning of hot water exit) Apart from that Plymouth was lovely but ate out eventually.

The stay was absolutely brilliant and the breakfast was spot on

The stay was absolutely brilliant and the breakfast was spot on

Our" sea view" room had slight glimpses of the sea, but mainly had a view of the swimming pool roof and ducting. We had access to the club lounge. This had zero atmosphere and little more comfort. The incessant "lift" music played in there drove me to leave immediately after my self service coffee from the machine. The breakfast was fine, the staff are lovely. However we question whether it was worth an upgrade to an executive room? We wont bother in future.

Our" sea view" room had slight glimpses of the sea, but mainly had a view of the swimming pool roof and ducting. We had access to the club lounge. This had zero atmosphere and little more comfort. The incessant "lift" music played in there drove me to leave immediately after my self service coffee from the machine. The breakfast was fine, the staff are lovely. However we question whether it was worth an upgrade to an executive room? We wont bother in future.

The hotel is an older structure and has been modernised throughout to a very high standard with evidence of new work present around the lifts and some common areas; the rooms are probably getting ready for a refresh as whilst it was really clean there are chips out of the bath and the shower/taps could do with being renewed. The staff welcoming us at check-in were friendly and top class; that said the bar staff and breakfast staff were all really, really excellent in every way and they make the hotel absolutely perfect. The beds were comfy, the family room nice and quiet too, the breakfast was great and everything perfect which is why I love a Crowne Plaza

On arrival all was well and pleased with accommodation, by 9pm our room 114 (family room) stunk of cigarette smoke like we were sitting in an ashtray. There was a power cut in the hotel which rendered us in darkness with no explanation. Room 114 had the ventilation system underneath which meant no sleep from the time we went to bed to the time we vacated. By 7am our room was disgusting with the stench of cigarette smoke. We complained to reception and someone attended the room and apologised for the disgusting stench but not further action was taken. We checked out and reception waived our £15 parking charge for what was a £200 room. We were kindly provided with a room stinking of cigarettes which obviously was acceptable for us and our child, along with no sleep for 8 hours due to the ventilation system which is not highlighted in any literature and by the staff of the hotel. Great service indeed. Our review would be try a different hotel in Plymouth. As someone who works in a service environment and never complains, this has been our worst experience of inadequate and poor levels of service ever experienced.

On arrival all was well and pleased with accommodation, by 9pm our room 114 (family room) stunk of cigarette smoke like we were sitting in an ashtray. There was a power cut in the hotel which rendered us in darkness with no explanation. Room 114 had the ventilation system underneath which meant no sleep from the time we went to bed to the time we vacated. By 7am our room was disgusting with the stench of cigarette smoke. We complained to reception and someone attended the room and apologised for the disgusting stench but not further action was taken. We checked out and reception waived our £15 parking charge for what was a £200 room. We were kindly provided with a room stinking of cigarettes which obviously was acceptable for us and our child, along with no sleep for 8 hours due to the ventilation system which is not highlighted in any literature and by the staff of the hotel. Great service indeed. Our review would be try a different hotel in Plymouth. As someone who works in a service environment and never complains, this has been our worst experience of inadequate and poor levels of service ever experienced.

Easy to check in

Staff very friendly and efficient, from front desk to room cleaners and breakfast staff. Absolutely professional and understanding of my needs and went above and beyond to make our experience memorable

Excellent city centre hotel. Accommodation good but bathroom very small. Breakfast offered very good choice and excellent service. Took dinner twice but second visit disappointing.

Staff very friendly and efficient, from front desk to room cleaners and breakfast staff. Absolutely professional and understanding of my needs and went above and beyond to make our experience memorable

Excellent city centre hotel. Accommodation good but bathroom very small. Breakfast offered very good choice and excellent service. Took dinner twice but second visit disappointing.

This hotel was fine. It felt tired and a bit run down, much like Plymouth itself. I was disappointed in the stop here overall. That said, the staff at the hotel were lovely and the breakfast was great.

Bathroom seemed a little tired. Difficult to get in and out of shower. Previous occupants half eaten food in fridge and biscuit crumbs on kettle tray. Kettle not emptied.

Good location with underground parking. Easy to walk to restaurants and the Hoe. Bed comfy and quiet.

Hotel has an excellent location, it is right in front of the lighthouse. From the penthouse (at breakfast) you can see the 360 view of the city (kids loved next to the window and pointing out what they saw). Good dining options around and swimming pool was excellent I could not get kids out of it. We used the location to travel around different location sin Devon and Cornwall it worked good. The Barcode is nearby with good entertainment and food options too.

Bathroom seemed a little tired. Difficult to get in and out of shower. Previous occupants half eaten food in fridge and biscuit crumbs on kettle tray. Kettle not emptied.

It was great hotel to stay and the service was excellent and the staff were very nice indeed ok thank you very much that’s all thank you

Very spacious room. Good pool and friendly reception. Breakfast was busy so only had continental.

It was great hotel to stay and the service was excellent and the staff were very nice indeed ok thank you very much that’s all thank you

Very spacious room. Good pool and friendly reception. Breakfast was busy so only had continental.

Hotel has an excellent location, it is right in front of the lighthouse. From the penthouse (at breakfast) you can see the 360 view of the city (kids loved next to the window and pointing out what they saw). Good dining options around and swimming pool was excellent I could not get kids out of it. We used the location to travel around different location sin Devon and Cornwall it worked good. The Barcode is nearby with good entertainment and food options too.

Love this hotel. Huge comfy bed, beautiful breakfast in the rooftop restaurant. Lovely leisure facilities too. Friendly & professional staff & spotless! Great location too.

Love this hotel. Huge comfy bed, beautiful breakfast in the rooftop restaurant. Lovely leisure facilities too. Friendly & professional staff & spotless! Great location too.

The hotel was very clean and modern very comfortable but could have done with a couple of spare pillows breakfast was 5 stars with a lovely view .my only disappointment with the hotel was that you had to pay to park on there own car park which was not included in hotel price