A fading Icon which is showing its age but is still relevant because of its excellent service and staff.

A fading Icon which is showing its age but is still relevant because of its excellent service and staff.

Good

Good

Wonderful pool and pool area. Room Upgrade needed.

Wonderful pool and pool area. Room Upgrade needed.

Our phone wasn't working, so I went downstairs to order room service. After ordering three things, the man said to wait to see if they had a soup. I waited a few minutes and they said they had it, so I went upstairs and only the soup comes. I sign, but notice that the price is $11, so I tell my wife, who is trying to tell the waiter about the other two items they forgot. She tells the man that the soup is $9 on the menu, but he says we have the wrong menu. She then tears up the receipt and says she doesn't want the soup. The guy is shocked, so he grabs her hands. She gets up, points to the door, and says "Get out!" The manager came with the man and apologized by giving us a couple of fruit plates. The next day we sit by the pool and order a burger and calzone. Over half an hour later the waiter comes and says they don't have burger. I say that I want to see a manager to which he says there is no manager. My wife goes and finds a manager. By the time she explained everything that happened to us including the night before, the waiter brought a burger and pizza, not calzone. The manager comped the meal and gave us two free hour massages. We ate at the restaurant once, which was great. The hotel is old, smelly, and desperately needs renovating. I would go back if they renovated. The pool is nice right on the Mekong river. The massages were great! The bed was comfortable and the TV was new and big. Don't ask for a tuktuk though. They will rip you off. Just go to the street.

Our phone wasn't working, so I went downstairs to order room service. After ordering three things, the man said to wait to see if they had a soup. I waited a few minutes and they said they had it, so I went upstairs and only the soup comes. I sign, but notice that the price is $11, so I tell my wife, who is trying to tell the waiter about the other two items they forgot. She tells the man that the soup is $9 on the menu, but he says we have the wrong menu. She then tears up the receipt and says she doesn't want the soup. The guy is shocked, so he grabs her hands. She gets up, points to the door, and says "Get out!" The manager came with the man and apologized by giving us a couple of fruit plates. The next day we sit by the pool and order a burger and calzone. Over half an hour later the waiter comes and says they don't have burger. I say that I want to see a manager to which he says there is no manager. My wife goes and finds a manager. By the time she explained everything that happened to us including the night before, the waiter brought a burger and pizza, not calzone. The manager comped the meal and gave us two free hour massages. We ate at the restaurant once, which was great. The hotel is old, smelly, and desperately needs renovating. I would go back if they renovated. The pool is nice right on the Mekong river. The massages were great! The bed was comfortable and the TV was new and big. Don't ask for a tuktuk though. They will rip you off. Just go to the street.

No comments. Old hotel. It is ok to stay because of location.

No comments. Old hotel. It is ok to stay because of location.

Staff helpfulness and friendliness. Excellent food at reasonable prices.

Staff helpfulness and friendliness. Excellent food at reasonable prices.

Location was superb, ammenities and staff were fantastic, wifi was a little slow,

Location was superb, ammenities and staff were fantastic, wifi was a little slow,

The hotel is about 10 minutes past the main strip which is nice if you want a little quiet time. It is dated inside with a retro 1970's feel. The furniture, decor and amenities are all from 40-50 years ago. It was nice but pricey for the age. I would stay again but would compare prices to other properties before booking. Breakfast , lunch and dinner buffet are almost the same so the free breakfast is a good deal.

The hotel is about 10 minutes past the main strip which is nice if you want a little quiet time. It is dated inside with a retro 1970's feel. The furniture, decor and amenities are all from 40-50 years ago. It was nice but pricey for the age. I would stay again but would compare prices to other properties before booking. Breakfast , lunch and dinner buffet are almost the same so the free breakfast is a good deal.

a once nice hotel that has seen bettr days.. You feel thaton property, but it eedsamajor ovrhapp of tinkfs like electrical outlets, to fit the modernworld. It still has potential

a once nice hotel that has seen bettr days.. You feel thaton property, but it eedsamajor ovrhapp of tinkfs like electrical outlets, to fit the modernworld. It still has potential

Very clean and a nice breakfast.

Very clean and a nice breakfast.

Good location, poor facility. The beds are too old and too soft.

Good location, poor facility. The beds are too old and too soft.

Old hotel, but view of Mekong river is the reason I stayed there again( last time 2005 , old then and not been renovated since)

Old hotel, but view of Mekong river is the reason I stayed there again( last time 2005 , old then and not been renovated since)

Very friendly welcome and helpful staff, check in was very easy

Very friendly welcome and helpful staff, check in was very easy

Great location to the Royal Palace, food st restaurants was excellent, nice pool and health club, rooms a bit worn

Great location to the Royal Palace, food st restaurants was excellent, nice pool and health club, rooms a bit worn

Needs a renovation

Needs a renovation

The hotel was great! Service was unbelievable and staff spoke sufficient English. Very spacious and clean. Great breakfast. Right by the royal palace. The condition of the room and exercise equipment was a bit old, but didn't effect the functionality.

The hotel was great! Service was unbelievable and staff spoke sufficient English. Very spacious and clean. Great breakfast. Right by the royal palace. The condition of the room and exercise equipment was a bit old, but didn't effect the functionality.