Very clean and large rooms Didn’t expect to have explain what was in my room the 2nd night as the booking disappeared off their system and they locked the keys so I had to prove my booking on my phone again and say what was in my room

Very clean and large rooms Didn’t expect to have explain what was in my room the 2nd night as the booking disappeared off their system and they locked the keys so I had to prove my booking on my phone again and say what was in my room

I think caught them on a bad weekend. Clearly understaffed - big queue at reception, burst pipe in kitchen, restaurant not open, room not made up, smelled awful in corridors. 4 trips to reception says it all! The staff tried their best though and I’m sure it’s not normally like this. Just a shame as we don’t go away as a family much.

I think caught them on a bad weekend. Clearly understaffed - big queue at reception, burst pipe in kitchen, restaurant not open, room not made up, smelled awful in corridors. 4 trips to reception says it all! The staff tried their best though and I’m sure it’s not normally like this. Just a shame as we don’t go away as a family much.

The food was cold, the hot plates had not been turned on at 08:15, another guest showed me this and the next minute a member of staff like grease lightning ran over to the hot plates switched them all on then ran off again. I would say they had not been switched on at all that morning and the food was left to go cold once put into the "hot plates" Charging for parking is not acceptable £10 per night is ridiculous £5 discount for hotel guests is still not acceptable will use other hotels that don't charge for parking in future

The food was cold, the hot plates had not been turned on at 08:15, another guest showed me this and the next minute a member of staff like grease lightning ran over to the hot plates switched them all on then ran off again. I would say they had not been switched on at all that morning and the food was left to go cold once put into the "hot plates" Charging for parking is not acceptable £10 per night is ridiculous £5 discount for hotel guests is still not acceptable will use other hotels that don't charge for parking in future

Check in was without issue, the lady at reception was very polite. Room was comfortable and clean. There was however a fire alarm activated at around 11pm, which did not cancel for sometime which caused several of us to start to evacuate. No staff were visible and had to contact reception to find out whether we still had to leave the building.

Check in was without issue, the lady at reception was very polite. Room was comfortable and clean. There was however a fire alarm activated at around 11pm, which did not cancel for sometime which caused several of us to start to evacuate. No staff were visible and had to contact reception to find out whether we still had to leave the building.

Staff were great, hotel was clean, breakfast good. Overall a good experience

Staff were great, hotel was clean, breakfast good. Overall a good experience

Lovely huge room, staff were friendly, nice big shower and everything very clean. Negatives are a bit of traffic noise as you’re on the side of a busy road (to be expected) and beds ok but not that comfortable.

Lovely huge room, staff were friendly, nice big shower and everything very clean. Negatives are a bit of traffic noise as you’re on the side of a busy road (to be expected) and beds ok but not that comfortable.

Comfortable stay for 1 night with convenient location to the Port

Hotel room was perfect. Only problem we had was the breakfast was absolute chaos.

Hotel room was perfect. Only problem we had was the breakfast was absolute chaos.

I booked this hotel in Portsmouth for 2 nights with my family and first.We arrived at reception with the smell of urine with lots of dogs running open and down we did manage to get our room which Not clean and had dog hair stuck to the carpet with towels that looked like they D never been washed, but we managed to stay that 1 night to wake up with the bedroom flooded due to the air conditioning dripping all night had a terrible sleep. They did change our room to a room upstairs. Watch I was up all night itching. I have been bitten up-and-down my legs. I have emailed the Holiday Inn and sent fortress. This hotel is terrible and needs a deep clean. I would not recommend it. And I will not be staying again..

All good no problems at all

The stay was comfortable. Rooms are good and clean. The food and service in cafe is average. Though staff is very helpfull. Overall good stay.

Hotel staff on reception and bar were awful. Slow and clearly did not want to be there. Poor food options in the evening unless you want pizza and fish and chips. Hotel needs a lock of paint and another hotel that makes a crazy amount of money from the car park. Just put the cost of the car park in the room hire so we know what the total stay costs.

Hotel staff on reception and bar were awful. Slow and clearly did not want to be there. Poor food options in the evening unless you want pizza and fish and chips. Hotel needs a lock of paint and another hotel that makes a crazy amount of money from the car park. Just put the cost of the car park in the room hire so we know what the total stay costs.

The stay was comfortable. Rooms are good and clean. The food and service in cafe is average. Though staff is very helpfull. Overall good stay.

Nice comfortable hotel, spotlessly clean, Jack on bar and reception had great customer service. Slight delay with replenishment of breakfast items as it was busy due to the festival, although it was clear people were coming in for breakfast from the festival campsite!

Nice comfortable hotel, spotlessly clean, Jack on bar and reception had great customer service. Slight delay with replenishment of breakfast items as it was busy due to the festival, although it was clear people were coming in for breakfast from the festival campsite!

Nice modern clean hotel. But until I develop a square bottom, I didn’t like the square toilet seat. 15 pound parking is excessive too

Nice modern clean hotel. But until I develop a square bottom, I didn’t like the square toilet seat. 15 pound parking is excessive too

All in all a very pleasant stay for one night's stay. Bed comfortable, room with couch and table. Shower efficient. Very clean. Air conditioning good as hot weather. Nice breakfast. Only slight misgiving was male guest in restaurant/bar area in evening not wearing a shirt which i didn’t think was appropriate and detracted from the ambience.

All in all a very pleasant stay for one night's stay. Bed comfortable, room with couch and table. Shower efficient. Very clean. Air conditioning good as hot weather. Nice breakfast. Only slight misgiving was male guest in restaurant/bar area in evening not wearing a shirt which i didn’t think was appropriate and detracted from the ambience.

The room itself was ok. Shower glass didnt really cover the shower so floor got soaked

The staff were doing the best they could to keep a lot of people satisfied- not easily managed, especially as there only seemed to be a small number of staff doing everything. Food was limited and really not nice, but I didn’t expect much more when you look at the menu unfortunately. Cheap place to stay, just won’t eat here in future.

The staff were doing the best they could to keep a lot of people satisfied- not easily managed, especially as there only seemed to be a small number of staff doing everything. Food was limited and really not nice, but I didn’t expect much more when you look at the menu unfortunately. Cheap place to stay, just won’t eat here in future.

The room itself was ok. Shower glass didnt really cover the shower so floor got soaked

On what was one of the warmest days, we found that our room had no air-conditioning, after repeat requests to have the aircon fixed, Ali was kind enough to move us to an alternate room. Had a great nights sleep, enjoyed breakfast, and had a generally good time.