Top Lage, Swimming Pool und Sauna sind vor Ort kostenfrei verfügbar. Gutes Restaurant.

Unbequeme Betten und teilweise unhygienisch. Keine Klobürste auf dem Zimmer.

Location was good, not in the town centre so quieter, but close enough to walk it. Right next to Portsea common, and on 3 bus routes, so an easy walk to the shoreline. A solid 3 star hotel.

I accidentally booked an accessible ground floor room which meant noise from men revving their car and motorbike engines outside the window. Also a weird stain on the curtains that just need to be changed for minimal cost.

Decent size room with sea view & A/C. Good location.

Breakfast was pretty average. All OK but just adequate.

- Great location! - Decent breakfast with gluten-free and dairy-free options - Nice swimming pool, jacuzzi, steam room and sauna - Could store the luggages safely with them after arrival and before departure for a while.

- We asked _specifically_ for a *double bed* room. I am quite certain I clicked this while booking. The receptionist pointed out to me that it was not the case. Unfortunately my booking.com reservation also agreed with his point. I was and still am very confused. I left a response to booking.com, never heard back. Great going, booking.com! - They could only provide us with twin-bed rooms (even if they bumped us to executive room -- which I didn't care much for). - They had a really dusty/dirty fan and another machine (which was on top of a chair for some weird reason). - The cleaning crew only made the bed of my partner because my laptop was on mine! :-O - Insanely ridiculous prices for what it is. We had to take it as it was one of the last ones available. - The receptionist kept pointing out that he was right (and in my opinion hinted that we should be happy for the 'executive room'). But it wasn't helping my case as I was (and still am) genuinely surprised as to how they didn't get it that we asked for a "double bed". - Overall I wouldn't stay here again.

The staff were very pleasant,

We asked for a twin room with a shower, First room had a bath, second room had a small double bed, The third room was ok but small. The restaurant was really busy waited a hour to be served our starter ,only two staff working the restaurant.

The staff were fantastic and so helpful. Love that there was tea/coffee/hot chocolate and biscuits in the room..

The pool that was advertised was really not very clean.

Lovely room, excellent location, fantastic breakfast

Nothing

The breakfast was good.

The room was basic for the price. The shower/bathroom was not that clean. The spa area was really unclean, hairs all over the floor and it had a bad odour. The spa is very outdated. There's no changing rooms. Showers in the spa area were dirty. Considering there was a member of staff around, didn't seem to be doing much for the cleaning and the hygiene

Breakfast amazing Our disabled room great size and lovely touch to have water to use in fridge as mum needed to take tablets and I didn’t bring drink , wonderful place

Nothing all lovely for my family and grandchildren played a game while we had food so it wqs perfect

Excellent location, great connections to public transport and easy to find. The room was decent and they were nice to respond to requests promptly & GREAT BREAKFAST!

Staff shortage! The breakfast staff were over burdened. I felt rather bad for them and I won't complain about what was amiss as they were doing their best 😊

Spacious as booked a premium room. Hotel staff were friendly and the breakfast and dinner menu were good too

El trato del personal. Una maravilla y muy profesional. Sobre todo Mohammed en recepción, una señora de la limpieza portuguesa y un chico muy alto con el pelo rizado que estaba a la hora del desayuno.

No había nada de spa, ni masajes ni nada para relajarse. La mayoría de las instalaciones no funcionaban.

Firstly value, secondly bed comfort thirdly great breakfast if a little shambolic regarding the staff..

Nothing

All was clean and nice modern

Hot tub wasn’t working and it was one of the main reasons we chose the hotel

The staff were extremely helpful. Also I had a query regarding my bill and the office staff were also extremely helpful and sorted out my query.

The only difficulty I had was a query on my bill but that was soon sorted out.

Breakfast ok nothing exceptional.

Room cold. Bed very uncomfortable and mattress badly stained. Coffee machine broken. Chair stained.

Good location, good customer service and they had everything we needed

generally ok, the room was looking quite shabby and would benefit from a modern upgrade

the condition of the main room was shabby.

Warm, clean and friendly efficient staff. Also a great location.

Car park not large enough.

It was satisfactory

I was on the ground floor room no 4, the emergency light kept making a horrific sound, I went to reception at around 23:00 to tell them that I was woken up by the sound but by the time we got back to room it had gone off, so it was as if the man didn’t believe me. It then went off again at 3 o’clock in the morning and again at 5 o’clock. I managed to get a video of this horrible sound. Luckily when I got up for breakfast I managed to show a member of staff this sound to which my reply was, ok il let maintenance know, when I handed my key card back I then showed the lady behind the counter and the only reply I got was sorry about this il put some points on your IHG account, which hasn’t been done either. I definitely won’t be going back to another holiday inn.

Room was a good size with comfortable bed. Nice big shower cubicle.

No mini fridge in room. Had to dodge the water leaks and buckets in the spa

It was clean, nice having the pool, jacuzzi and sauna. Has a gym too but I didn’t use it. The bathroom looked like it has been redone. Breakfast was amazing and most of the staff were kind, approachable and helpful. The lady who seated us for breakfast made an extra effort to get me some paper so my daughters could make a homecoming banner for their dad who was returning from deployment.

Looks a bit tired, could see wallpaper peeling in some parts. The staff member manning the pool desk was quite abrupt, on her phone, chewing gum. Pool still had 15 mins to closure and she rudely interrupted sauna session to announce pool closed at 8 (despite we having already discussed this on entry) leaving the door wide open. There was also a a few buckets collecting a leak in the pool reception area.

The gym , sauna and swimming pool although tired were more than adequate.

After booking in and opening a tab as we intended to eat in the restaurant, when we did go to eat we were shown a hand written piece of paper with about 6 items on. This was all that was available with no explanation as to why. We ended up going out to find somewhere to eat

Great location close to sea front, Old Portsmouth and Gunwharf. Facilities much improved in restaurant and bar area since our last visit. Friendly reception staff and decent free WiFi.

Net curtains in our room were badly ripped. Not a major issue bur first impressions count. Pillows were very poor.

Very good

Close to the Hovercraft

Drinks to expensive,slow at breakfast refilling food,bedroom a bit small

Good location to walk to local shopping and attractions .quite hotel even although busy with parties etc.comfortable bed, would stay there again.

The only issue was the position of the soap dispensers at an awkward height.

Friendly staff especially a lovely lady called Ania who worked front of house on the breakfast shift - she was an absolute star and joy! Lovely interior aswell.

The swimming pool and changing rooms were quite cold.

Breakfast was good. Room was good and location was perfect.

Staff very friendly, clean, modern and good facilities. For it’s class an excellent offering. Our children particularly enjoyed the pool and the restaurant was better than expected too.

We asked for interconnecting rooms for our family of 5. The rooms were quite small but i feel this was reflected in the price. As we only stayed 1 night it wasn’t a problem for us.

La proximité du centre, le personnel adorable, particulièrement avec les enfants, le petit déjeuner fabuleux....

Nous ne savions pas qu'il y avait une piscine!! Quel dommage, nous aurions pris nos maillots.

Location

Lifts and rooms to small Parking awful Staff only bearable No heating in room only air conditioning