Lovely hotel after a refurb , modern and comfortable rooms . Disappointed with a 4pm check in as it felt like we were hanging about waiting to get changed after travelling , but other than that all good

Lovely hotel after a refurb , modern and comfortable rooms . Disappointed with a 4pm check in as it felt like we were hanging about waiting to get changed after travelling , but other than that all good

From first contact with reception staff to dining room staff to bar staff everyone showed professional at all times. Staff member who stood out was Eliza on reception whose smile was the best. Please pass on my gratitude to your staff especially Eliza. Our train journey home was appalling as 3 trains were severely delayed resulting in us missing connections and arriving home 2 hours late. We need another holiday with you. Thank you again

From first contact with reception staff to dining room staff to bar staff everyone showed professional at all times. Staff member who stood out was Eliza on reception whose smile was the best. Please pass on my gratitude to your staff especially Eliza. Our train journey home was appalling as 3 trains were severely delayed resulting in us missing connections and arriving home 2 hours late. We need another holiday with you. Thank you again

Very warm welcome into an impressive building. All staff were friendly and helpful. Large comfortable room. Great selection at breakfast. Super convenient for the station, a little out of town but a pleasant walk . Will definitely stay again.

We have been to this hotel numerous times and always found everything to be first rate. Lovely staff and great rooms

Stains on floor of toilet Toilet seat loose and bumps against toilet seat when opening door

Stains on floor of toilet Toilet seat loose and bumps against toilet seat when opening door

Very warm welcome into an impressive building. All staff were friendly and helpful. Large comfortable room. Great selection at breakfast. Super convenient for the station, a little out of town but a pleasant walk . Will definitely stay again.

We have been to this hotel numerous times and always found everything to be first rate. Lovely staff and great rooms

Nice location, clean, friendly helpful staff, breakfast was great also. Holel as some traditional ambiance from the good ole days, that's what made this stay a pleasure. Room was clean, spacious/comfortable. I'd stay here again! paid parking at the rear.

Nice location, clean, friendly helpful staff, breakfast was great also. Holel as some traditional ambiance from the good ole days, that's what made this stay a pleasure. Room was clean, spacious/comfortable. I'd stay here again! paid parking at the rear.

Really nice relaxing stay.👍😉

Really nice relaxing stay.👍😉

Convenient and attractive hotel

Convenient and attractive hotel

Amazing hotel close to all amenities. Lovely room and great breakfast. All staff very helpful, friendly and professional. Will definitely be back.

Amazing hotel close to all amenities. Lovely room and great breakfast. All staff very helpful, friendly and professional. Will definitely be back.

Check in took about ten mins as they couldn't find my booking. Eventually got sorted and went to the room you had to be arnie to open that door it definitely wants looking at also the air conditioning when turning the light on in the bathroom wants sorting what an absolute racket that makes.there was also an unsightly hole in the bath that had been filled in with filler.not a great job either..the room however was clean and tidy.the breakfast was nice excluding the porridge that was something id not tasted since borstal.yuk..tge staff were great and looked v smart in their uniforms and were a credit to the hotel. The hotel is in a noisy part of chester right next to the station.

Check in took about ten mins as they couldn't find my booking. Eventually got sorted and went to the room you had to be arnie to open that door it definitely wants looking at also the air conditioning when turning the light on in the bathroom wants sorting what an absolute racket that makes.there was also an unsightly hole in the bath that had been filled in with filler.not a great job either..the room however was clean and tidy.the breakfast was nice excluding the porridge that was something id not tasted since borstal.yuk..tge staff were great and looked v smart in their uniforms and were a credit to the hotel. The hotel is in a noisy part of chester right next to the station.

Lovely room & ideal location

Lovely room & ideal location

A great hotel right accross from the train station.

This was not our 1st stay at the Hotel and had had some good and earlier on not so good. When we arrived we were given room 120 in the older part of the hotel after being told it had all been refurbished. On entering our room my wife tripped over a section of damaged raised carpet just throu the door . Between us we must of tripped 6 times usualy when the lights were off. There was a large crack in the wall by the door running half the hight of the frame. On leaving i stubbed my toe on some thing under the carpet hard and solid near the room desk. We informed the staff on leaving but the way he replied to me sensed saying it was all new, that i was making it up. But he will send maintainance to check . The damage to the carpet looked at least a week old and what objects they had carpeted over we can only guess. I would go back but to stay in the newer kings section next time.

Lovely hotel so welcoming

All of the stay was amazing. Beautiful building. Friendly staff, especially Eliza who kindly upgraded our room! Food was lovely. Great bar area too. Cant fault anything, apart from our stay wasnt long enough! X

All of the stay was amazing. Beautiful building. Friendly staff, especially Eliza who kindly upgraded our room! Food was lovely. Great bar area too. Cant fault anything, apart from our stay wasnt long enough! X

Excellent hotel, staff were brilliant, food very good, we got upgraded when we checked in. This would may have been for the £150 for small dog staying for 3 nights. Room wasn’t cleaned 1st morning, which really surprised us. All in all, would we stay again, of course we would. But £50 a night for dog below is extortionate as no treats, bowls or bedding were provided.

Excellent hotel, staff were brilliant, food very good, we got upgraded when we checked in. This would may have been for the £150 for small dog staying for 3 nights. Room wasn’t cleaned 1st morning, which really surprised us. All in all, would we stay again, of course we would. But £50 a night for dog below is extortionate as no treats, bowls or bedding were provided.

Excellent hotel bar prices a bit expensive but overall brilliant

What a beautiful hotel. Loads of parking at the back and the train station over the road. We booked a suite and were blown away! The room was immaculate and huge. The biggest comfiest bed meant we had a great night sleep. Real value for money

Excellent hotel bar prices a bit expensive but overall brilliant