The hotel denied to provided room event thought I arrived between 7:30pm-8:30pm and hasd paid for the room. They said I had been blacklisted for some reason and denied to provide a refund. They said I had to contact hotels.com for a refund. I've contacted Hotels.com , was placed on hold for an unreasonable amount of time and not provided a refund.

Great option in the center of SF, though a bit removed from the BART, dated facilities, sketchy European style elevator, and few (but good) restaurants within a couple blocks. Muni options seemed less available. Easy walk down the street (downhill) to the Powell Street BART in one direction, into Japantown in the opposite direction, 10-15 minutes down a hill into Hayes Valley (great restaurants and nightlife).

Clean and simple.

Great option in the center of SF, though a bit removed from the BART, dated facilities, sketchy European style elevator, and few (but good) restaurants within a couple blocks. Muni options seemed less available. Easy walk down the street (downhill) to the Powell Street BART in one direction, into Japantown in the opposite direction, 10-15 minutes down a hill into Hayes Valley (great restaurants and nightlife).

Hotel is OK. Bathroom is clean and recently updated. Rest of room was in need of freshing up but OK for a few nights sleep. Hotel has about 20 parking spots inside which was very convenient. Whilst hotel was fine and conveniently located in SF for public transport, it's let down by being in one of the rough area of SF with plenty of homeless people camping in local streets. Whilst it's never felt truly unsafe, it's definitely not a great place for walking with a family. Quite a lot of shouting could be heard from room at night. But as a base to go to the more touristy places of SF using public transport, it's fine and was good value.

Hotel is OK. Bathroom is clean and recently updated. Rest of room was in need of freshing up but OK for a few nights sleep. Hotel has about 20 parking spots inside which was very convenient. Whilst hotel was fine and conveniently located in SF for public transport, it's let down by being in one of the rough area of SF with plenty of homeless people camping in local streets. Whilst it's never felt truly unsafe, it's definitely not a great place for walking with a family. Quite a lot of shouting could be heard from room at night. But as a base to go to the more touristy places of SF using public transport, it's fine and was good value.

Honestly this is fine hotel to stay at for like a concert or any events! I didn’t have any complaints about the room and the employees. Although there are homeless people in the area it’s not bad and never once felt unsafe!

Black mold in bathroom. hotel very run down. Phone did not work. Room key never seemed to work had to get replacements every time I left. I do not recommend this place