Great location. Good accommodations for a short stay.

Very clean and comfortable

They are very communicative Good location

Great accommodations! Staff is super responsive; building is in a central location; apartments are beautiful. This was our second stay … because our first visit a year ago was so fabulous!

Loved my stay. I’ve stayed in similar “hotel apartments” before - there’s no concierge or front desk, your room isn’t cleaned whilst there (unless requested) BUT it’s a cute modern apartment building in the centre of town, with an apartment all to yourself. I found no cleanliness issues myself, my room was spotless and well stocked with everything I could need for a short self-catered visit. You can’t get closer to most of the best restaurants/bars/the university or other amenities (except grocery stores, which are on the edge of town). The roof terrace was clean and very peaceful. I also used the luggage lockers which were secure. Any questions or requests were managed by the offsite customer service team. It was a breeze, I’ve already booked a second visit on another business trip.

Loved my stay. I’ve stayed in similar “hotel apartments” before - there’s no concierge or front desk, your room isn’t cleaned whilst there (unless requested) BUT it’s a cute modern apartment building in the centre of town, with an apartment all to yourself. I found no cleanliness issues myself, my room was spotless and well stocked with everything I could need for a short self-catered visit. You can’t get closer to most of the best restaurants/bars/the university or other amenities (except grocery stores, which are on the edge of town). The roof terrace was clean and very peaceful. I also used the luggage lockers which were secure. Any questions or requests were managed by the offsite customer service team. It was a breeze, I’ve already booked a second visit on another business trip.

Great location in The heart of Ann Arbor. Large unit with all the necessary appliances and items to make the stay very comfortable.

Great location in The heart of Ann Arbor. Large unit with all the necessary appliances and items to make the stay very comfortable.

Unit was not all that clean. There were broken wine glasses and dirty forks in the drawer. The rug looked dirty and the kitchen table looked well used. Had lots of scratches. Overall I think it's a bit overpriced for what it is.

Unit was not all that clean. There were broken wine glasses and dirty forks in the drawer. The rug looked dirty and the kitchen table looked well used. Had lots of scratches. Overall I think it's a bit overpriced for what it is.

I stay here often. Clean, great communication. Sometimes reasonably priced. But often high during UMich special events. Wished they offered a discount for repeat guests who stay at property often

Pleasantly surprised by the size and features in this full apartment-sized unit. Great location for dining and attending functions at The Ark.

I stay here often. Clean, great communication. Sometimes reasonably priced. But often high during UMich special events. Wished they offered a discount for repeat guests who stay at property often

Pleasantly surprised by the size and features in this full apartment-sized unit. Great location for dining and attending functions at The Ark.

The pre-check in SUCKS. They request a credit card as a security deposit which is normal. But then something on their end goes wrong and they continually harass you to use a different credit card. I was so anxious I called my cc issuer& everything was fine, I learned EVERY guest had this issue. It’s SO Annoying. And then the access code didn’t work at first- other guests had the same issue. And then so many emails… pre-checkout, checkout, etc. The room was really nice, great neighborhood, but the administrative aspect of it rates an F!

The pre-check in SUCKS. They request a credit card as a security deposit which is normal. But then something on their end goes wrong and they continually harass you to use a different credit card. I was so anxious I called my cc issuer& everything was fine, I learned EVERY guest had this issue. It’s SO Annoying. And then the access code didn’t work at first- other guests had the same issue. And then so many emails… pre-checkout, checkout, etc. The room was really nice, great neighborhood, but the administrative aspect of it rates an F!

The rooms are nice but the lobby looks a bit seedy.

The rooms are nice but the lobby looks a bit seedy.

Requested an early check in and was told that the room was being thoroughly cleaned to the property's high standards and request could not be accommodated and was told to check back at 2:30pm. Was told that the cleaners were still hard at work. Moved to this hotel after a bad experience with guests (not staff or property) at a different hotel. Discovered that the price I was charged was twice the normal rate for the room. Finally given the go ahead to enter the room at about 20 min to 4. There was dirt all over the floor and metal BBs scattered about. Trash under beds. Mold on towels in the bathroom. Counters and glassware smelled of mildew...I'm assuming from the mildewed sponge in the sink. No actual cleaning crew anywhere in sight. No attempt at service recovery other than offering to invade our privacy by sending the crew back. Logged in to my Disney+ account on the Roku TV in the living room. Began getting emails about new logins to my account from at least four other guests at the property. It's a shame because it is a beautiful property in a great location.

Requested an early check in and was told that the room was being thoroughly cleaned to the property's high standards and request could not be accommodated and was told to check back at 2:30pm. Was told that the cleaners were still hard at work. Moved to this hotel after a bad experience with guests (not staff or property) at a different hotel. Discovered that the price I was charged was twice the normal rate for the room. Finally given the go ahead to enter the room at about 20 min to 4. There was dirt all over the floor and metal BBs scattered about. Trash under beds. Mold on towels in the bathroom. Counters and glassware smelled of mildew...I'm assuming from the mildewed sponge in the sink. No actual cleaning crew anywhere in sight. No attempt at service recovery other than offering to invade our privacy by sending the crew back. Logged in to my Disney+ account on the Roku TV in the living room. Began getting emails about new logins to my account from at least four other guests at the property. It's a shame because it is a beautiful property in a great location.

I loved the convenience of having everything around us, i c could not have asked for a better stay. Located in the center of every unique shop i sought out for. It felt like home.

I loved the convenience of having everything around us, i c could not have asked for a better stay. Located in the center of every unique shop i sought out for. It felt like home.

Great experience. Met and exceeded all expectations

Great experience. Met and exceeded all expectations

As advertised. Clean, comfortable, spacious, and convenient to downtown restaurants and shops, and campus.

As advertised. Clean, comfortable, spacious, and convenient to downtown restaurants and shops, and campus.

Good condo in Ann Arbor, good location. Had trouble with the access pin but the woman on the phone was very helpful and responsive.

Good condo in Ann Arbor, good location. Had trouble with the access pin but the woman on the phone was very helpful and responsive.

The apartment has high end appliances and all basic kitchen items. Location is excellent. I wish it were maintained a bit better. Stainless steel was polished beautifully, but walls and doors were scuffed, some furniture stained, light bulbs were missing - things like that.

Nice property in great location. Will definitely stay here again.

The apartment has high end appliances and all basic kitchen items. Location is excellent. I wish it were maintained a bit better. Stainless steel was polished beautifully, but walls and doors were scuffed, some furniture stained, light bulbs were missing - things like that.

Nice property in great location. Will definitely stay here again.