Cracked tiles on floor,shower door didn't close,tv had a purple shadow on screen,freezer in fridge freezing food on top shelf, restaurant down stairs noisy

Cracked tiles on floor,shower door didn't close,tv had a purple shadow on screen,freezer in fridge freezing food on top shelf, restaurant down stairs noisy

Great location. Friendly and flexible staff.

Great location. Friendly and flexible staff.

Clean comfortable unit with easy parking. Recommend Agnes Waters hotel for dinner options

Clean comfortable unit with easy parking. Recommend Agnes Waters hotel for dinner options

All in all a very nice property with good facilities and beach access. Small things let it down like dripping taps, flat batteries in AC remote, blinds that don't open properly, floor not cleaned very well and no place to wash dishes other than bathroom sink Also hot water not quite hot enough.

All in all a very nice property with good facilities and beach access. Small things let it down like dripping taps, flat batteries in AC remote, blinds that don't open properly, floor not cleaned very well and no place to wash dishes other than bathroom sink Also hot water not quite hot enough.

Great villa, compact and convenient.

Great villa, compact and convenient.

Sandcastles 1770 is in a great location - right on the beach. Unfortunately, my room wasn't clean - satay sauce spilt on the floor in front of the fridge and dead bugs on the floor and window sills. The bathroom smelt musty. I mentioned these things to the receptionist when I checked out, but her only response was to say I should have complained earlier.

Sandcastles 1770 is in a great location - right on the beach. Unfortunately, my room wasn't clean - satay sauce spilt on the floor in front of the fridge and dead bugs on the floor and window sills. The bathroom smelt musty. I mentioned these things to the receptionist when I checked out, but her only response was to say I should have complained earlier.

I liked that is was very close to all that you would possneed while on holiday

I liked that is was very close to all that you would possneed while on holiday

Staff were extremely helpful, knowledgeable and flexible to our out of hours arrival & departure.

Staff were extremely helpful, knowledgeable and flexible to our out of hours arrival & departure.

Very relaxing stay

Very relaxing stay

Right across the street from the beautiful beach with a nice walkway. Room was exceptionally clean. We enjoyed relaxing by the pool with adjacent outdoor kitchen/lounge. The amenities were plentiful.

Right across the street from the beautiful beach with a nice walkway. Room was exceptionally clean. We enjoyed relaxing by the pool with adjacent outdoor kitchen/lounge. The amenities were plentiful.

Convenient st address and good facilities.

Convenient st address and good facilities.

Very spacious and a lovely balcony overlooking the pool. Walking distance to the shops and beach.

Very spacious and a lovely balcony overlooking the pool. Walking distance to the shops and beach.

We had a recently renovated villa so that was fantastic. I would stay here again one night wasn’t long enough.

We had a recently renovated villa so that was fantastic. I would stay here again one night wasn’t long enough.

Location was great and that’s where the good news ends. There was no reception office open for the entire 2 night/ 3 day stay, so couldn’t get extra towels or toilet paper (only one roll in room). There were also no pool towels and the pool was hot and very dirty. It appeared that all that had been done in the room after the last guests left was new bin liners and bedding. The shower was full of sand and mouldy, sand on the floor of the room, dust and torn up toilet paper on the window sill and last guests belongings still in bedside drawer. The cupboard doors did not slide and had to be lifted to access the space. Girl in the restaurant was very rude when we asked about booking a table and when we enquired about takeaway she said we’ll have to see if we’re too busy! Yes, we knew our room was called ‘budget’ but it was $230 a night and we at least expected it to be clean.

Location was great and that’s where the good news ends. There was no reception office open for the entire 2 night/ 3 day stay, so couldn’t get extra towels or toilet paper (only one roll in room). There were also no pool towels and the pool was hot and very dirty. It appeared that all that had been done in the room after the last guests left was new bin liners and bedding. The shower was full of sand and mouldy, sand on the floor of the room, dust and torn up toilet paper on the window sill and last guests belongings still in bedside drawer. The cupboard doors did not slide and had to be lifted to access the space. Girl in the restaurant was very rude when we asked about booking a table and when we enquired about takeaway she said we’ll have to see if we’re too busy! Yes, we knew our room was called ‘budget’ but it was $230 a night and we at least expected it to be clean.

Poor room service, we 3 people stayed for 3 nights , there was no room service and not enough milk, toiletries. When we called the after hours manager no response.. worst ever experience, please stay away from this property

Poor room service, we 3 people stayed for 3 nights , there was no room service and not enough milk, toiletries. When we called the after hours manager no response.. worst ever experience, please stay away from this property

Great room and the location was great near the water

Great room and the location was great near the water